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Adobe Graphic Design

XCAA 1019 - Acrobat Fundamentals - Windows

Explore the basic features of Adobe Acrobat. Learn how to navigate and organize PDF documents and create a PDF document from within Acrobat. Modify PDF content by rearranging, editing, and formatting existing text; and by adding headers, footers, watermarks, and backgrounds. Explore document review techniques, including the use of comments, markups, and automated reviews, such as Page View Sharing and Collaborate Live. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Acrobat Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Accessing PDF Documents
    a.	Open a PDF Document
    b.	Browse a PDF Document
2.	Creating and Saving PDF Documents
    a.	Create and Save a PDF Document from an Existing Document
    b.	Create a PDF Document from a Web Page
    c.	Combine Multiple PDF Documents
3.	Navigating Content in a PDF Document
    a.	Perform a Search in a PDF Document
    b.	Search Multiple PDF Documents
    c.	Work with Bookmarks
    d.	Create Links and Buttons
4.	Modifying PDF Documents
    a.	Manipulate PDF Document Pages
    b.	Edit Content in a PDF Document
    c.	Add Page Elements
5.	Reviewing PDF Documents
    a.	Add Comments and Markup
    b.	Compare PDF Documents
    c.	Initiate and Manage a Review
6.	Converting PDF Files
    a.	Reduce the File Size of a PDF Document
    b.	Optimize PDF Files
    c.	Convert and Reuse PDF Document Content
 
CRN Days Time Date Location Instructor Seats Open
20012 002 MT----- 08:00-03:59 PM 02/29/16-03/01/16 RC 245 Faculty 6 of 7
20980 003 MT----- 06:00-09:29 PM 03/21/16-03/29/16 Off Campus OHEC 141 Faculty 13 of 14
21663 004 --WR--- 06:00-09:29 PM 05/25/16-06/02/16 RC 245 Faculty 7 of 7
21664 005 MT----- 06:00-09:29 PM 06/13/16-06/21/16 Off Campus OHEC 141 Faculty 14 of 14
21665 006 --WR--- 08:00-03:59 PM 07/13/16-07/14/16 RC 245 Faculty 7 of 7

XCAA 1020 - Acrobat Advanced - Windows

Build on the fundamentals taught in Acrobat Fundamentals. Learn how to produce high-quality PDF documents for press and discover geospatial data in a PDF map. Insert multimedia content, including audio, video, and flash files; add bookmarks and links; and improve accessibility in a document. Explore prepress techniques including color management, proofing and converting colors, color separations, managing inks, trapping, and transparency flattening. Manage security issues by using password encryption and digital signatures. Use the Preflight feature to test and convert a document to comply with print provider requirements or ISO 9000 standards such as PDF/X, PDF/A, or PDF/E. Create interactive forms using both the Form Editor as well as LiveCycle Designer ES. This class can be taken as part of the Adobe Acrobat Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Acrobat Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Customizing the Acrobat XI Pro Workspace
    a.	Customize the Toolbars
    b.	Customize the Tool Sets
2.	Creating PDFs from Technical Documents
    a.	Create PDF Documents Using Autodesk AutoCAD
    b.	Measure Technical Drawings
3.	Enhancing PDF Documents
    a.	Embed Multimedia
    b.	Enhance PDF Document Accessibility
    c.	Use Actions
4.	Securing PDF Documents
    a.	Manage the Security of PDF Documents
    b.	Validate PDF Documents
5.	Creating Interactive PDF Forms
    a.	Create a PDF Form
    b.	Compile and Manage PDF Form Data
6.	Finalizing PDF Files for Commercial Printing
    a.	Apply Color Management Settings
    b.	Preview Printed Effects
    c.	Perform Preflight on a PDF Document
    d.	Create PDF/X, PDF/A, and PDF/E Compliant Files
    e.	Create a Composite and Color Separations
 
CRN Days Time Date Location Instructor Seats Open
20013 001 --WR--- 06:00-09:29 PM 03/02/16-03/10/16 RC 245 McAtee R 7 of 7
20014 002 MT----- 08:00-03:59 PM 03/28/16-03/29/16 RC 245 Faculty 7 of 7
21666 003 MT----- 06:00-09:29 PM 06/20/16-06/28/16 RC 245 Faculty 7 of 7
21667 004 --WR--- 08:00-03:59 PM 08/03/16-08/04/16 RC 245 Faculty 7 of 7

XCAA 1021 - Illustrator Fundamentals - Windows

Become familiar with the Adobe Illustrator environment, and then learn how to create a simple illustration by creating and manipulating shapes and by drawing and editing paths. Explore how to apply color and gradients and work with text and layers. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Illustrator Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Introducing Illustrator CC
    a.	Apply Design Principles, Elements, and Graphics Composition
    b.	Evaluate Graphics Scalability 
    c.	Navigate the User Interface
    d.	Customize the User Interface
2.	Creating Documents Containing Basic Shapes
    a.	Create Documents
    b.	Save Documents
    c.	Draw Basic Shapes
3.	Creating Documents Containing Customized Paths
    a.	Draw Paths
    b.	Modify Paths
4.	Creating Graphics Containing Customized Text
    a.	Insert Text
    b.	Apply Flow Text Along a Path
    c.	Insert Bounded and Threaded Text
    d.	Apply Text Styles
    e.	Insert Typographical Characters
5.	Customizing Objects
    a.	Import, Place, and Link Graphics
    b.	Alter the Appearance of Objects
    c.	Customizing Basic Shapes
    d.	Apply Strokes and Brushes
    e.	Fill Shapes
    f.	Apply Graphics Styles
   g.	Distort Text with Text Envelopes
6.	Preparing Documents for Deployment
    a.	Update Text
    b.	Wrap Text
    c.	Hyphenate Text
    d.	Optimize Content for Print
    e.	Optimize Content for the Web
    f.	Optimize Content for PDF Documents
 
CRN Days Time Date Location Instructor Seats Open
20015 001 --WR--- 06:00-09:29 PM 02/17/16-02/25/16 RC 245 McAtee R 2 of 7
20016 002 --WR--- 08:00-03:59 PM 03/16/16-03/17/16 RC 245 McAtee R 2 of 7
20982 003 MT----- 06:00-09:29 PM 04/04/16-04/12/16 Off Campus OHEC 141 Collins-Hull K 14 of 14
21668 004 --WR--- 06:00-09:29 PM 06/08/16-06/16/16 RC 245 Faculty 7 of 7
21669 005 --WR--- 08:00-03:59 PM 07/27/16-07/28/16 RC 245 Faculty 7 of 7
21670 006 MT----- 06:00-09:29 PM 08/01/16-08/09/16 Off Campus OHEC 141 Faculty 14 of 14

XCAA 1022 - Illustrator Advanced - Windows

Discover more advanced techniques for working with paths, masks, fills, and strokes in Adobe Illustrator. Explore how to customize colors and swatches, and enhance the appearance of artwork through effects and styles. Work with slices and optimize and export images for the Web. This class can be taken as part of the Adobe Illustrator Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Illustrator Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Drawing Complex Illustrations
    a.	Apply the Grid, Guides, and Info Panel
    b.	Combine Objects to Create Complex Illustrations
    c.	Organize Artwork with Layers
    d.	Create a Perspective Drawing
    e.	Trace Artwork
2.	Enhancing Artwork Using Painting Tools
    a.	Paint Objects Using Fills and Strokes
    b.	Paint Objects Using Live Paint Groups
    c.	Paint with Custom Brushes
    d.	Add Transparency and Blending Modes
    e.	Apply Meshes to Objects
    f.	Apply Patterns
3.	Customizing Colors and Swatches
    a.	Manage Colors
    b.	Customize Swatches
    c.	Manage Color Groups
    d.	Adjust Color
4.	Formatting Type
    a.	Set Character Formats
    b.	Apply Advanced Formatting Options to Type
5.	Enhancing the Appearance of Artwork
    a.	Apply Effects to an Object
    b.	Create Graphic Styles
    c.	Apply a Mask to an Object
    d.	Apply Symbols and Symbol Sets
6.	Preparing Content for Development
    a.	Prepare Artwork for Printing
    b.	Prepare Transparency and Colors for Printing
    c.	Create Slices and Image Maps
    d.	Save Graphics for the Web
    e.	Prepare Documents for Video
    f.	Prepare Files for Other Applications
7.	Setting Project Requirements
    a.	Identify the Purpose, Audience, and Audience Needs
    b.	Determine and Evaluate Standard Copyright Rules for Artwork, Graphics, and Graphics Use
    c.	Determine and Evaluate Project Management Tasks and Responsibilities
 
CRN Days Time Date Location Instructor Seats Open
20017 001 --WR--- 06:00-09:29 PM 03/30/16-04/07/16 RC 245 Knight N 5 of 7
20018 002 --WR--- 08:00-03:59 PM 04/20/16-04/21/16 RC 245 Collins-Hull K 6 of 7
21671 003 MT----- 06:00-09:29 PM 07/11/16-07/19/16 RC 245 Faculty 7 of 7
21672 004 --WR--- 08:00-03:59 PM 08/10/16-08/11/16 RC 245 Faculty 7 of 7

XCAA 1023 - InDesign Fundamentals - Windows

Give your documents a well-designed, professional look using Adobe InDesign. Learn to use paragraph and character styles, layout features, and panels that enable you to easily customize both text and graphics. Discover how to build tables and prepare documents for delivery in print or on the web. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe InDesign Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Getting Started with InDesign
    a.	Identify Components of the InDesign Interface
    b.	Customize the InDesign Interface
    c.	Apply the Navigation Controls and Set Preferences
2.	Designing a Document
    a.	Establish Project Requirements
    b.	Apply Design Principles
    c.	Create a New Document
    d.	Add Test to a Document
    e.	Add Graphics to a Document
3.	Customizing a Document
    a.	Format Characters and Paragraphs
    b.	Apply Colors, Swatches, and Gradients
    c.	Create and Apply Styles
4.	Working with Page Elements
    a.	Arrange and Align Objects
    b.	Apply Layers
    c.	Transform and Manipulate Objects
    d.	Thread Text Frames
    e.	Edit Text
5.	Building Tables
    a.	Create and Modify a New Table
    b.	Format a Table
6.	Preparing a Document for Delivery
    a.	Resolve Errors in a Document
    b.	Export Files for Printing and for the Web
 
CRN Days Time Date Location Instructor Seats Open
20020 002 MT----- 08:00-03:59 PM 02/15/16-02/16/16 RC 245 McAtee R 3 of 10
20021 003 MT----- 06:00-09:29 PM 03/07/16-03/15/16 RC 245 McAtee R 7 of 7
20984 004 MT----- 06:00-09:29 PM 04/18/16-04/26/16 Off Campus OHEC 141 McAtee R 14 of 14
21673 005 MT----- 08:00-03:59 PM 05/23/16-05/24/16 RC 245 Faculty 6 of 7
21674 006 --WR--- 06:00-09:29 PM 06/01/16-06/09/16 Off Campus OHEC 141 Faculty 14 of 14
21675 007 MT----- 08:00-03:59 PM 06/27/16-06/28/16 RC 245 Faculty 7 of 7
21676 008 MT----- 06:00-09:29 PM 07/25/16-08/02/16 RC 245 Faculty 7 of 7

XCAA 1024 - InDesign Advanced - Windows

Use Adobe InDesign to create interactive documents for viewing in a web browser with various features such as buttons, page transitions, movies, and audio files, hyperlinks, and animation. Learn how to manage long documents, external files, styles, and advanced page layouts. This class can be taken as part of the Adobe InDesign Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: InDesign Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Preparing Documents for Multiple Formats
    a.	Build Layout Versions
    b.	Link Content
2.	Managing Advanced Page Elements
    a.	Create Repeating Content
    b.	Change Text Layouts
    c.	Create Transparency
    d.	Anchor Objects and Manage a Library
3.	Managing Styles
    a.	Import Styles from Microsoft Word Documents
    b.	Manage Styles
4.	Building Complex Paths
    a.	Create Bezier Paths
    b.	Create Clipping Paths
    c.	Create Compound Paths
5.	Managing External Files and Creating Dynamic Documents
    a.	Import External Files
    b.	Create Document Sections
    c.	Insert Text Variables
    d.	Create Interactive Documents
6.	Managing Long Documents
    a.	Create a Book
    b.	Build a Table of Contents
    c.	Create Hyperlinks and Cross-References
    d.	Generate an Index and Insert Footnotes
7.	Publishing InDesign Files for Other Formats and Customizing Print Settings
   a.	Export PDF Files for Print
   b.	Export Interactive PDF Files and Files for Animation
   c.	Export Files for the Web
   d.	Manage Colors
   e.	Preview the Print Output
   f.	Create Print Presets
 
CRN Days Time Date Location Instructor Seats Open
20022 001 MT----- 08:00-03:59 PM 03/14/16-03/15/16 RC 245 McAtee R 4 of 7
20023 002 --WR--- 06:00-09:29 PM 04/13/16-04/21/16 RC 245 McAtee R 7 of 7
21677 003 --WR--- 08:00-03:59 PM 07/06/16-07/07/16 RC 245 Faculty 7 of 7
21678 004 MT----- 06:00-09:29 PM 08/15/16-08/23/16 RC 245 Faculty 7 of 7

XCAA 1025 - Photoshop Fundamentals - Windows

Explore how to use Adobe Photoshop to create professional-looking images for both print and the Web. Identify the components of the Photoshop environment, explore various methods of selecting image areas and discover how to modify and manipulate selections. Learn how to work with text, layers, and layer effects; how to adjust, retouch, and resize images; how to prepare images for printing and the web; how to optimize color management for print; and explore various techniques for adjusting the quality of an image and making color adjustments. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Photoshop Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Getting Started with Photoshop
    a.	Organize Photoshop Assets by Using Adobe Bridge
    b.	Organize the Photoshop Workspace
    c.	Customize the Photoshop Workspace
2.	Creating Basic Images
    a.	Manage Image Elements and Formats
    b.	Apply Design Principles, Elements and Graphic Composition
    c.	Work with Digital Devices
3.	Managing Selections and Layers
    a.	Use Selection Tools
    b.	Manage Layers
4.	Adjusting Images
    a.	Modify Images
    b.	Repair Images
    c.	Implement Color Management
5.	Refining Images
    a.	Adjust Layers
    b.	Apply Camera Raw
    c.	Refine Images by Using Advanced Tools
6.	Managing Files in a Production Workflow
    a.	Import, Export and Organize Files
    b.	Save Images for the Web
    c.	Save Images for Print
    d.	Format Images for Other Programs
 
CRN Days Time Date Location Instructor Seats Open
20024 001 MT----- 08:00-03:59 PM 02/08/16-02/09/16 RC 245 McAtee R 2 of 7
20025 002 --WR--- 08:00-03:59 PM 03/09/16-03/10/16 RC 245 McAtee R 6 of 7
20026 003 --WR--- 06:00-09:29 PM 03/16/16-03/24/16 RC 245 Knight N 4 of 7
20986 004 MT----- 06:00-09:29 PM 05/09/16-05/17/16 Off Campus OHEC 141 Riggin B 14 of 14
21679 005 --WR--- 08:00-03:59 PM 06/01/16-06/02/16 RC 245 Faculty 7 of 7
21680 006 --WR--- 08:00-03:59 PM 06/29/16-06/30/16 RC 245 Faculty 7 of 7
21681 007 --WR--- 06:00-09:29 PM 07/27/16-08/04/16 RC 245 Faculty 7 of 7
21682 008 MT----- 06:00-09:29 PM 08/15/16-08/23/16 Off Campus OHEC 141 Faculty 14 of 14

XCAA 1026 - Photoshop Advanced - Windows

Learn how to use color fills, gradients, patterns, and overlays. Create layer masks, grayscale masks, and clipping masks to show or hide various parts of an image. Explore how to create and edit paths and convert type to paths, and learn about the differences between raster and vector graphics. Apply a variety of creative effects, and prepare images for use in video productions. This class can be taken as part of the Adobe Photoshop Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Photoshop Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Creating Raster Images
    a.	Draw with Brushes
    b.	Create Gradients
    c.	Apply Tool Presets
2.	Applying Vector Image Tools
    a.	Create Images with Vector Paths
    b.	Apply the Shape Drawing Tools
    c.	Work with Type
    d.	Apply Type Special Effects
3.	Applying Advanced layer Techniques
    a.	Modify Image with Masks
    b.	Apply Special Effects by Using  Filters
    c.	Apply Special Effects to Layers
    d.	Apply Smart Objects for Nondestructive Editing
4.	Automating Tasks
    a.	Create and Apply Actions
    b.	Batch Process Files with Photoshop and Adobe Bridge
5.	Editing Video
    a.	Edit Video
    b.	Add Graphics, Titles, and Animation to Video
6.	Setting Project Requirements
    a.	Identify Purpose, Audience, and Audience Needs
    b.	Adhere to Copyright Rules for Artwork, Graphics, and Graphics Use
    c.	Determine and Evaluate Project Management Tasks and Responsibilities
 
CRN Days Time Date Location Instructor Seats Open
20027 001 --WR--- 08:00-03:59 PM 04/06/16-04/07/16 RC 245 Faculty 6 of 7
20028 002 --WR--- 06:00-09:29 PM 04/27/16-05/05/16 RC 245 McAtee R 6 of 7
21683 003 --WR--- 08:00-03:59 PM 07/20/16-07/21/16 RC 245 Faculty 7 of 7
21684 004 --WR--- 06:00-09:29 PM 08/10/16-08/18/16 RC 245 Faculty 7 of 7

XCAA 5022 - WB: Introduction to Photoshop CC

Photoshop is the world's most popular photo-editing program. Artists, photographers, designers, and hobbyists all rely on Adobe Photoshop for image creation and editing. Discover the fastest and most effective ways to use Photoshop from an expert and former columnist for Photoshop User magazine (who has twice been nominated for the Photoshop Hall of Fame). You'll learn how to use Photoshop while accessing it from the Creative Cloud (CC). The course provides detailed, step-by-step instructions that you'll have no trouble following?even if you've never used a computer graphics program before! And you'll have a lot of fun doing it. Photoshop CC has a host of impressive new features for photographers, and you'll encounter a number of them. We'll begin with an introduction to the Photoshop environment. Next, you'll learn how to create simple digital paintings (including some brushes that let you create the look of an oil painting from a photo). Then you'll be editing your own photographs to get rid of dust and scratches, fix the color, and correct image exposure. You'll master techniques for switching the backgrounds on images and removing wrinkles and blemishes from photos, just like they do in magazines. You'll also learn about the content-aware Move tools in CC that, like magic, let you move something on an image and intelligently replace the "hole" left behind at the same time. By the time you finish this fun, hands-on, project-oriented course, you'll be well on your way to expressing yourself with the most exciting graphics program ever developed. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
22650 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 39 of 40

Agile Project Management

XCAG 1001 - Agile Certified Practitioner

In the 21st century world where customers expect to see value delivered frequently, the marketplace demands that companies pivot and change rapidly, and competition for skilled employees is tight, organizations and employees are turning to Agile philosophies to improve projects, product delivery and the work environment. This course is interactive and designed to provide a foundational understanding of Agile concepts and practices. Topics include: the history and benefits of Agile; understanding Lean and Agile principles; discussion of the practices behind the multiple methods of delivering in an Agile environment, projects in an Agile environment and hands-on exercises on planning, writing stories, release planning, estimating, executing and monitoring. The course is designed to provide a deeper understanding of concepts and practices through classroom exercises and experiential knowledge. Class textbook included in course fee. Textbooks distributed in first course meeting.

CEU Hours: 2.1

Contact Hours: 21

Course Outline

1.	The History and Value of Agile Software Development
2.	Organizational Culture Considerations with Agile
3.	Understanding the Different Types of Agile
4.	Describing the Different Roles
5.	The New Way to Collect and Document Requirements
6.	Grooming and Planning
7.	Testing, Quality, and Integration
8.	Tracking and Reporting
9.	Agile beyond IT
10.	Agile Framework
11.	Value-Driven Delivery
12.	Stakeholder Engagement
13.	Boosting Team Performance Practices
14.	Adaptive Planning
15.	Problem Detection and Resolution
16.	Continuous Improvement
 
CRN Days Time Date Location Instructor Seats Open
21320 002 --WRF-- 08:00-03:59 PM 02/17/16-02/19/16 RC 232 Faculty 11 of 14
20029 001 --WR--- 06:00-09:29 PM 03/09/16-03/24/16 RC 252 Faculty 9 of 10
21685 003 --WRF-- 08:00-03:59 PM 06/08/16-06/10/16 RC 232 Faculty 14 of 14
21686 004 MT----- 06:00-09:29 PM 07/11/16-07/26/16 RC 232 Faculty 14 of 14

XCAG 1002 - Certified Scrum Master

In the 21st century world where customers expect to see value delivered frequently, the marketplace demands that companies pivot and change rapidly and competition for skilled employees is tight, organizations and employees are turning to Agile philosophies to improve projects, product delivery and the work environment. This course is interactive and designed to provide a foundational understanding of Agile/Scrum concepts and practices. Topics include: the history and benefits of Agile; understanding Lean and Agile principles; discussion of the practices behind the multiple methods of delivering in an Agile environment; how to shepherd a Scrum team and hands-on exercises for planning, writing stories, release planning, estimating, executing and monitoring. The course is designed to provide a deeper understanding of concepts and practices through classroom exercises and experiential knowledge. Class textbook included in course fee. Textbooks distributed in first course meeting.

CEU Hours: 2.1

Contact Hours: 21

 
CRN Days Time Date Location Instructor Seats Open
21321 002 --WRF-- 08:00-03:59 PM 04/06/16-04/08/16 RC 250 Faculty 13 of 14
21211 001 MT----- 06:00-09:29 PM 04/25/16-05/10/16 RC 253 Faculty 13 of 14
21687 003 MT----- 06:00-09:29 PM 06/13/16-06/28/16 RC 221 Faculty 10 of 10
21688 004 --WRF-- 08:00-03:59 PM 08/10/16-08/12/16 RC 232 Faculty 14 of 14

Big Data

XCDD 1000 - Big Data - NoSQL Database Essentials

Relational and traditional databases are unable to keep up with the challenges of managing structured and unstructured data. A new set of technologies have emerged and been termed Big Data or NoSQL (meaning Not Only SQL). These Big Data databases are designed to be very fast and to scale to vast sets of data. In this course, students study Big Data concepts, technologies, and the new set of techniques to manage them. Topics include Hadoop as well as emerging tools like MongoD and other NoSQL databases. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: There are no prerequisites for this class, but prior relational database experience is recommended.

CEU Hours: .7

Contact Hours: 7

• Big Data Overview
• Big Data Concepts
• Data model for Big Data
• Big Data Architecture
• Data storage
• Mongo, Acid, BigTable, CouchDB
• MapReduce and Batch Processing 
• Batch layer
• Serving layer 
• Speed layer
• Capturing and analyzing web-scale data. 
• Emerging Trend of NoSQL and Big Data processing
• Hadoop Introduction
 
CRN Days Time Date Location Instructor Seats Open
20041 001 ----F-- 08:00-03:59 PM 01/29/16-01/29/16 RC 232 Faculty 9 of 14
20042 002 ----F-- 08:00-03:59 PM 03/25/16-03/25/16 RC 232 Faculty 13 of 14
20043 003 ----F-- 08:00-03:59 PM 05/20/16-05/20/16 RC 232 Faculty 14 of 14
21698 004 M------ 08:00-03:59 PM 07/18/16-07/18/16 RC 232 Faculty 14 of 14

XCDD 1001 - Essentials for Apache Hadoop

Apache Hadoop has become the platform of choice for Big Data analysis across industry. The need for expertise in operating Hadoop clusters and developing Hadoop applications is also increasing. In this introductory course, Apache Hadoop technologies will be introduced, including MapReduce, Hadoop Distributed File System (HDFS), Hive, Pig, HBase, Sqoop, Flume, and Hue. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Prior relational database experience is recommended.

CEU Hours: .7

Contact Hours: 7

• Why Hadoop? 
• Hadoop Ecosystem 
• MapReduce and HDFS 
• Hive 
• Pig 
• HBase 
• Sqoop 
• Flume 
• Hue 
• How does Hadoop fit into Your Architecture 
• Managing a Hadoop Clusters
• The Apache Open-Source Model
 
CRN Days Time Date Location Instructor Seats Open
20044 001 -----S- 08:00-03:59 PM 01/30/16-01/30/16 RC 232 Faculty 8 of 14
20045 002 -----S- 08:00-03:59 PM 03/26/16-03/26/16 RC 232 Faculty 14 of 14
20046 003 -----S- 08:00-03:59 PM 05/21/16-05/21/16 RC 232 Faculty 14 of 14
21699 004 -T----- 08:00-03:59 PM 07/19/16-07/19/16 RC 232 Faculty 14 of 14

XCDD 1002 - Data Analyst Training - Using Pig and Hive

Apache Hive is Hadoop's data warehouse infrastructure and it makes multi-structured data accessible to analysts, database administrators, and others without Java programming expertise. Apache Pig applies the fundamentals of familiar scripting languages to the Hadoop cluster. Hive and Pig allows the management and manipulation of data in a Hadoop cluster without Java programming experience. Apache Pig applies the fundamentals of familiar scripting languages to the Hadoop cluster. In this hands-on course, students learn how Apache Pig and Apache Hive enable data transformations and analyses via filters, joins, and user-defined functions. Participants learn how to apply data analytics and business intelligence skills to Big Data, including how to access, manipulate, and analyze complex data sets using HiveQL and other scripting languages. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Essentials for Apache Hadoop class or comparable knowledge in addition to familiarity with SQL, including joins and subqueries.

CEU Hours: 2.1

Contact Hours: 21

• Hadoop Fundamentals
• Introduction to Pig
• Basic Data Analysis with Pig
• Processing Complex Data with Pig
• Multi-Dataset Operations with Pig
• Extending Pig
• Pig Troubleshooting and Optimization
• Introduction to Hive
• Relational Data Analysis with Hive
• Hive Data Management
• Text Processing with Hive
• Hive Optimization
• Extending Hive
• Choosing the Best Tool for the Job
• Comparing MapReduce, Pig, Hive,  and Relational Databases
• Which to Choose?
 
CRN Days Time Date Location Instructor Seats Open
20047 001 --WRF-- 08:00-03:59 PM 02/10/16-02/12/16 RC 232 Faculty 9 of 14
20048 002 --WRF-- 08:00-03:59 PM 04/06/16-04/08/16 RC 232 Faculty 14 of 14
21700 003 --WRF-- 08:00-03:59 PM 06/01/16-06/03/16 RC 232 Faculty 14 of 14
21701 004 --WRF-- 08:00-03:59 PM 07/20/16-07/22/16 RC 232 Faculty 14 of 14

XCDD 1005 - Introduction to Data Visualization with Tableau

Tableau has emerged as a leader in data visualization. Tableau users have the ability to use data analytics to turn massive amounts of data into visualizations that can be easily understood. Tableau's Data Engine translates actions into ad hoc queries and builds the visualization quickly. In this course, students learn to connect to data, navigate the Tableau interface, build and format visualizations, and build interactive dashboards. The course also covers Tableau Architecture, Filters, Graphs, Maps, Table Calculations, and Aggregating data. This class can be taken as part of the Data Visualization with Tableau Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Understanding of databases.

CEU Hours: 2.1

Contact Hours: 21

1. Introduction to Tableau
a. Tableau Overview.
b. Tableau Architecture
c. Tableau Objects
d. Navigating Tableau and the user interface

2. Connecting to Data
a. Data Sources
b. Creating Joins
c. Data Extracts
d. Filtered Extract
e. Exporting a Data Source

3. Visualization Basics
a. Tabular View
b. Show Me
c. Text and Formatting
d. Graphs and Graph Views
e. Mapping and Map Options
f. Filled Maps
g. Scatter Charts
h. Time Series and Trend Lines

4. Filters/Parameters
a. Defining filters
b. Using Global filters
c. Sorting
d. Filtering
e. Map Filters
f. Groups, Sets and Calculated Fields
 
5. Intermediate Visualization Skills
a. Data Roles and Options
b. Map Format Options
c. Dates and Times
d. Dynamic Filtering
e. Grouping
f. Visual Grouping
g. Sets and Groups

6. Table Calculation
a. Context filter
b. Table calculations 
c. Quick Table Calculations
d. Secondary Table Calculations

7. Graphs/Map
a. Gantt chart
b. Bins and Histograms
c. Bar charts, line charts, individual axis, blended axis, dual axis
d. Scatter plot, pie chart and bar chart
e. Maps-filled maps, maps pie chart, heat map, tree map and page shell

8. Aggregating data
a. Aggregating and disaggregating data
b. Reference line and trend lines
c. Drop lines, summary card
d. Annotation, mark labels, formatting
9. Dashboards
a. Creating a dashboard
b. Navigation in dashboards

9. Dashboards
a. Creating a dashboard
b. Navigation in dashboards
 
CRN Days Time Date Location Instructor Seats Open
21229 001 --WRF-- 08:00-03:59 PM 02/17/16-02/19/16 RC 234 Faculty 14 of 14
21702 002 --WRF-- 08:00-03:59 PM 06/08/16-06/10/16 RC 252 Faculty 10 of 10

XCDD 1006 - Advanced Data Visualization with Tableau

Tableau has emerged as a leader in data visualization. Tableau users have the ability to use data analytics to turn massive amounts of data into easily grasped visualizations. This course is the continuation of Introduction to Data Visualization with Tableau. In this course, participants learn to master charts and build sophisticated dashboards with guided analytics. The course also covers Parameters, Calculations, Dates, If Statements, Data Blending, Story Points and collaboration. This class can be taken as part of the This class can be taken as part of the Data Visualization with Tableau Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Introduction to Data Visualization with Tableau or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. Tableau Advanced Features
a. Combination Charts
b. Data Blending
c. Parameters, Top N, Selective Hierarchy
d. Area Charts
e. Tree Maps
f. Bubble Charts
g. Forecasting
h. Ranking

2. Mastering Charts and Graphs and Maps
a. Heat Maps
b. Box Plots
c. Pareto Charts
d. Bullet Chart
e. Standard Deviations
f. Reference Lines with Banding

3. Dashboards and Guided Analytics
a. KPI Indicators
b. Map
c. Side by Side Circles
d. Bar Graphs
e. Order Detail
f. Ship Cost/Mode
g. Tiled Objects
h. Floating Objects
i. Dashboard Filtering
j. Legends
k. Story Points
 
4. Calculations
a. Functions, all datatype
b. Conditional Filters
c. Calculated Fields
d. Data Functions
e. Color Conditional Tables

5. Collaboration
a. PDF
b. PowerPoints
c. Export Images
d. Outlook
e. Tableau Reader
 
CRN Days Time Date Location Instructor Seats Open
21230 001 ---RF-- 08:00-03:59 PM 03/24/16-03/25/16 RC 253 Faculty 12 of 14
21703 002 --WR--- 08:00-03:59 PM 07/27/16-07/28/16 RC 252 Faculty 10 of 10

XCDD 1007 - PowerPivot with Excel 2013

This two-day instructor-led course focuses on PowerPivot and Power View in Excel 2013. The attendees will also learn how to build, generate, and format workbooks, and visualizations using the Business Intelligence Center in SharePoint 2013. This class can be taken as part of the Data Analysis with Excel Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Excel Advanced or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. PowerPivot 
a. What is a data model?
b. PowerPivot and Excel
c. New 2013 PowerPivot Features
d. PowerPivot and SharePoint
e. Enterprise Business Intelligence and PowerPivot
f. Enriching Data
g. Importing Data
h. Refreshing Data
i. Formatting Data
j. Sorting and Filtering
k. Creating Relationships
l. Calculations
m. SharePoint Sharing

2. Power View 
a. New 2013 Power View Features
b. Microsoft Power View User Interface
c. Tables
d. Charts
e. Saving and Sharing
f. BI Semantic Models

3. SharePoint 2013 Business Intelligence Center 
a. New 2013 SharePoint Central Administration
b. New 2013 Business Intelligence Center
c. Permissions and Roles
d. Included Document Library and List Apps
e. Create Custom Apps (Libraries) for Visualizations or Workbooks
f. Create Custom Connection Apps (Libraries)
g. SharePoint 2013 Business Intelligence Center
 
CRN Days Time Date Location Instructor Seats Open
21227 001 MT----- 08:00-03:59 PM 02/15/16-02/16/16 RC 234 Faculty 13 of 14
21704 002 MT----- 08:00-03:59 PM 06/06/16-06/07/16 RC 255 Faculty 14 of 14

XCDD 1008 - Power BI with Excel 2013

This two-day instructor-led course focuses on Power BI for Excel 2013. Power BI consists of four powerful tools: PowerPivot, Power View, Power Query and Power Maps. These tools give users the ability to build their own data analysis models. This course reveals how to analyze and visualize their data using the tools included in Power BI. This class can be taken as part of the Data Analysis with Excel Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: PowerPivot with Excel 2013 or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. Building Models in PowerPivot
a. PowerPivot Introduction
b. Importing Data into PowerPivot
c. Creating the Data Model
d. Creating Calculations and Measures with DAX
e. Time Intelligence
f. Data Analysis with Pivot Tables and Charts 

2. Building Interactive Reports and Dashboards with Power View
a. Optimizing Power Pivot Models for Power View
b. Creating Standard Visualizations with Power View
c. Creating Interactive Dashboards with Power View

3. Exploring and presenting Data with Power Query and Power Map
a. Data Discovery with Power Query
b. Geospatial Analysis with Power Map
c. Mining Your Data with Excel
 
CRN Days Time Date Location Instructor Seats Open
21228 001 -TW---- 08:00-03:59 PM 03/22/16-03/23/16 RC 250 Faculty 13 of 14
21705 002 MT----- 08:00-03:59 PM 07/25/16-07/26/16 RC 255 Faculty 14 of 14

Business Analyst

XCBA 1000 - Business Analyst Essentials

Business analysis enables an enterprise to reach its goals by recognizing organizational needs, understanding its requirements, recommending solutions, and working to either close capability gaps or exploit organizational strengths. This three-day course provides an overview of concepts, principles, tasks and techniques used to perform business analysis, as defined in the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABOK) Guide. Topics include Business Analyst planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis and design definition, solution evaluation, and required business analyst soft skills. This course has been approved for 21 Technical PMI Talent Triangle PDU's. This class can be taken as part of the Business Analyst Smart Package. Take all of the classes in this package at a 30% discount off the full price. For details visit the Smart Package store. Class textbook, International Institute of Business Analysis, Business Analysis Body of Knowledge, included in course fee. Textbook distributed in first course meeting.

CEU Hours: 2.1

Contact Hours: 21

Outline: 
What is Business Analysis?
What is a Business Analyst?
The Business Analyst and Knowledge Management
Business Analysis and Project Management
IIBA and the BABOK (Business Analyst Body of Knowledge) 
Business Analysis Certifications
SDLC
Business Analysis Knowledge Areas
--Business Analysis Planning and Monitoring
--Elicitation
--Requirements Management and Communication
--Enterprise Analysis 
--Requirements Analysis
--Solution Assessment and Validation

 
CRN Days Time Date Location Instructor Seats Open
20031 002 MTW---- 08:00-03:59 PM 02/29/16-03/02/16 RC 250 Faculty 13 of 14
21689 003 --WR--- 06:00-09:29 PM 05/25/16-06/09/16 RC 232 Faculty 14 of 14
21690 004 MTW---- 08:00-03:59 PM 06/20/16-06/22/16 RC 232 Faculty 14 of 14

XCBA 1004 - Business Process Modeling

Business Process Modeling (BPM) is the activity of representing a process in its current state, allowing the process to be analyzed and improved in the future. Business Process Modeling uses a set of technologies and standards for the design, execution, administration, and monitoring of business processes. The business process is the flow of activities, usually represented by boxes; each depicting some type of work, toward some business goal. Business process modeling is most commonly performed by business analysts and managers who are seeking to improve process efficiency and quality. Topics include the need for modeling business processes, modeling methods, business process modeling notation (BPMN), context diagramming, functional decomposition, data flow diagrams and verification of models. This course has been approved for 14 Technical PMI Talent Triangle PDU's. This class can be taken as part of the Business Analyst Smart Package. Take all of the classes in this package at a 30% discount off the full price. For details visit the Smart Package store. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Gathering, Analyzing and Communicating Requirements or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Outline:
Why Model Business Processes
SDLC
Modeling Tools
--Functional Decomposition
--Context Diagrams
--Business Process Modeling Notation 
---BPMN versus Unified Modeling Standards (UML) 
--Data Flow Diagrams (DFD)
--Physical vs. Logical Models
--Data Dictionary 
--Mini-Specs
--Leveling DFDs
Business Process Modeling Notation
--Scope
--Object Oriented Concepts
--Swim Lanes
--Events
--Sub Processes and Tasks
--Task Types
--Gateways
--Process Flows
--Data
--Modeling Checklist
Data Flow Diagrams (DFD)
--Data Stores
--Access Flows
--Trivial Rejects
--Conversational Data Flows
--Merging Data Flows
Physical vs. Logical Models
--Physical BPMN
--Logical BPMN 
Data Dictionary
Mini-Specs
DFD Leveling
Requirements Analysis
--Planned Response Systems
--The Analysis Transformation
---Essential Events
---Essential Activities
---Essential Data
--Entity Relationship Theory
--Performing the Transformation
---SIM to SEM
--Adding New Requirements
 
CRN Days Time Date Location Instructor Seats Open
20032 001 --WR--- 06:00-09:29 PM 03/30/16-04/07/16 RC 232 Faculty 12 of 14
20033 002 MT----- 08:00-03:59 PM 05/02/16-05/03/16 RC 250 Faculty 13 of 14
21691 003 --WR--- 06:00-09:29 PM 07/13/16-07/21/16 RC 221 Faculty 14 of 14
21692 004 MT----- 08:00-03:59 PM 08/08/16-08/09/16 RC 250 Faculty 14 of 14

XCBA 1005 - CCBA & CBAP Test Prep

This course provides a comprehensive review of The Business Analyst Body of Knowledge (BABOK). Students will find this helpful in preparing for the Certified Competent Business Analyst (CCBA) and Certified Business Analyst Professional (CBAP) certification or in the solidification of their knowledge and understanding of business analysis processes and content. Other topics include the CCBA and CBAP certification requirements, certification process, differences between the certifications, and practice test exams. Class textbook, International Institute of Business Analysis, Business Analysis Body of Knowledge, and Watermark, CBAP Certification Study Guide included in course fee. Textbooks distributed in first course meeting. Prerequisite: Industry experience with Business Analysis.

CEU Hours: 2.1

Contact Hours: 21

Outline:
CCBA and CBAP Certification Exams
--Qualifications for the Exams
---CCBA and CBAP Requirements 
--Materials used to study for the Exam
--Application Process
---CCBA and CBAP Certification Process 
--Examination Process
--Study Plan for the Exam
--Techniques for taking the Exam
--Common Errors and Pitfalls
IIBA Goals
Business Analysis as a Professional Discipline
BABOK Knowledge Areas and Techniques
--Business Analysis Planning and Monitoring
--Elicitation
--Requirements Management and Communication
--Enterprise Analysis 
--Requirements Analysis
--Solution Assessment and Validation
Underlying Competencies

 
CRN Days Time Date Location Instructor Seats Open
20034 001 MT----- 06:00-09:29 PM 05/09/16-05/24/16 RC 232 Faculty 14 of 14
21693 003 --WR--- 06:00-09:29 PM 08/10/16-08/25/16 RC 232 Faculty 14 of 14

XCBA 1006 - Business Process Improvement

Business Process Improvement (BPI) is a systematic approach for optimizing an organization's underlying processes. In this course, learn what BPI is and how to develop strategies for identifying potential improvements, gaining buy-in from process owners, and developing process change strategies. The course discusses a framework for improving process and defines process improvement concepts and techniques. Lastly, discuss how to effectively introduce process changes. This course has been approved for 14 Strategic PMI Talent Triangle PDU's. This class can be taken as part of the Business Analyst Smart Package. Take all of the classes in this package at a 30% discount off the full price. For details visit the Smart Package store. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Business Analyst Essentials or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline:
What is Business Process Improvement (BPI)?
--Definition
--Why focus on BPI
Phases of BPI
Process Characteristics
Organizing for Process Improvement
Business Process Analysis
--Analyzing Existing Business Processes
--Flowcharting a Process
Business Processes Design
Business Process Transformation
Implementing Redesigned Processes 
Continuous Process Improvement
 
CRN Days Time Date Location Instructor Seats Open
20035 001 MT----- 08:00-03:59 PM 04/18/16-04/19/16 RC 250 Faculty 13 of 14
20036 002 --WR--- 06:00-09:29 PM 04/27/16-05/05/16 RC 253 Faculty 13 of 14
21694 003 MT----- 08:00-03:59 PM 08/01/16-08/02/16 RC 250 Faculty 14 of 14
21695 004 MT----- 06:00-09:29 PM 08/08/16-08/16/16 RC 232 Faculty 14 of 14

XCBA 1007 - Gathering, Analyzing and Communicating Requirements

The primary objective for a business analyst is eliciting the proper requirements, and then managing and communicating those requirements to the stakeholders. All stakeholders must have the same understanding of the requirements; they must also be in agreement of the solution that the requirements will fulfill. Throughout elicitation and the entire process, requirements and changes to requirements must be properly tracked, communicated and managed. In this course, students will practice techniques for requirement elicitation and collaboration, requirements analysis and design definition, and communication skills, as identified by the International Institute of Business Analysis (IIBA), Business Analyst Body of Knowledge Guide. This course has been approved for 21 Technical PMI Talent Triangle PDU's. This class can be taken as part of the Business Analyst and Project Management Smart Package. Take all of the classes in in either of these packages at a 30% discount off the full price. For details visit the Smart Package store. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Project Management Essentials or Business Analyst Essentials or comparable knowledge.

CEU Hours: 2.1

Contact Hours: 21

 
CRN Days Time Date Location Instructor Seats Open
20037 001 MTW---- 06:00-09:29 PM 03/07/16-03/16/16 RC 232 Faculty 13 of 14
20038 002 MTW---- 08:00-03:59 PM 03/14/16-03/16/16 RC 250 Faculty 10 of 14
21696 003 -TWR--- 06:00-09:29 PM 06/28/16-07/07/16 RC 232 Faculty 14 of 14
21697 004 MTW---- 08:00-03:59 PM 07/11/16-07/13/16 RC 232 Faculty 14 of 14

Business and Leadership

XBL 0100 - Addressing Poor Performance

Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders' skill and confidence in handling chronic performance problems. Leaders learn how to focus on operational and behavioral issues and how to overcome defensive reactions, such as deflecting, blaming and redirecting. Leaders also learn how to gather and use data to provide effective feedback, and how to balance seeking and telling to gain commitment for improvement. Leaders practice conducting performance improvement discussions. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20879 001 M------ 01:00-04:59 PM 02/29/16-02/29/16 RC 146 Smith J 12 of 16
22281 002 -T----- 08:00-11:59 AM 08/09/16-08/09/16 RC 146 Hopkins G 16 of 16

XBL 0102 - Building and Sustaining Trust

What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. This course introduces the Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common trust breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20881 002 -T----- 03:30-07:29 PM 04/05/16-04/05/16 RC 175 Casas J 11 of 16
22282 003 -T----- 08:00-11:59 AM 06/07/16-06/07/16 RC 146 Summers L 16 of 16
22283 004 ---R--- 03:30-07:29 PM 06/23/16-06/23/16 RC 146 Billingsley M 16 of 16

XBL 0103 - Coaching for Peak Performance

This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20882 001 ---R--- 01:00-04:59 PM 01/28/16-01/28/16 RC 146 Badaracco M 3 of 16
20883 002 ---R--- 05:30-09:29 PM 04/14/16-04/14/16 RC 175 Smith J 16 of 16
22284 003 ---R--- 08:00-11:59 AM 06/16/16-06/16/16 RC 146 Badaracco M 16 of 16
22285 004 M------ 05:30-09:29 PM 06/27/16-06/27/16 RC 146 Olberding J 16 of 16

XBL 0104 - Communicating for Leadership Success

This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20884 001 -T----- 05:30-09:29 PM 02/16/16-02/16/16 RC 146 Billingsley M 13 of 16
20885 002 -T----- 08:00-11:59 AM 03/08/16-03/08/16 RC 146 Casas J 9 of 16
22286 003 -T----- 08:00-11:59 AM 06/28/16-06/28/16 RC 146 Billingsley G 16 of 16
22287 004 ---R--- 03:30-07:29 PM 07/21/16-07/21/16 RC 146 Glasscock T 16 of 16

XBL 0105 - Delegating with Purpose

Delegation is a critical skill for leaders in today's "do more with less" business environment. Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands. In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion including the level of decision-making authority, amount of support, and methods for measuring and monitoring the delegation. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20886 001 -T----- 05:30-09:29 PM 03/22/16-03/22/16 RC 146 Billingsley G 14 of 16
20887 002 ----F-- 08:00-11:59 AM 04/29/16-04/29/16 RC 146 Ferguson G 14 of 16
22288 004 ---R--- 05:30-09:29 PM 06/09/16-06/09/16 RC 146 Anderson K 16 of 16
22289 005 ---R--- 01:00-04:59 PM 07/28/16-07/28/16 RC 146 Olberding J 16 of 16

XBL 0106 - Developing Yourself and Others

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is equally important to leaders as well as direct reports. In this course, learners are introduced to a practical process to guide their own and their direct reports' development planning efforts. The outcome is a meaningful development plan that supports the current and future business needs of the organization. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20889 002 ---R--- 05:30-09:29 PM 02/25/16-02/25/16 RC 146 Crawford C 13 of 16
20888 001 ---R--- 08:00-11:59 AM 04/21/16-04/21/16 RC 146 Anderson K 14 of 16
22290 003 -T----- 08:00-11:59 AM 07/12/16-07/12/16 RC 146 Hopkins G 16 of 16
22291 004 M------ 05:30-09:29 PM 07/25/16-07/25/16 RC 146 Ferguson G 16 of 16

XBL 0107 - Driving Change

This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders will learn how to use three Change Accelerators to turn resistance into commitment, and inspire team members to take ownership of change. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20890 001 -T----- 03:30-07:29 PM 02/02/16-02/02/16 RC 146 Billingsley G 2 of 16
20891 002 -T----- 01:00-04:59 PM 03/29/16-03/29/16 RC 146 Olberding J 11 of 16
22292 003 -T----- 08:00-11:59 AM 06/21/16-06/21/16 RC 146 Casas J 16 of 16
22293 004 ---R--- 05:30-09:29 PM 07/14/16-07/14/16 RC 146 Billingsley G 16 of 16

XBL 0109 - Essential Interviewing Skills

This full-day, behavior-based interviewing course teaches participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job. It is designed for situations where only one or two interviewers are needed for each selection decision. Participants learn: the implications of a poor hiring decision; how competencies define the requirements of a job; how specific job competencies are the basis of focused interview questions; how to gather and evaluate complete examples of the applicant's past behavior related to the job's competencies; how to conduct interviews in a way that makes a positive impression on the applicant; techniques to interview for motivational fit; and how to avoid legally inappropriate questioning. The on-campus DDI course is approved by HRCI and SHRM for 6 hours.

CEU Hours: .7

Contact Hours: 6.5

 
CRN Days Time Date Location Instructor Seats Open
20893 001 ----F-- 08:00-03:30 PM 03/11/16-03/11/16 RC 146 Summers L 14 of 16

XBL 0110 - Resolving Workplace Conflict

Today's business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise. An unfortunate but natural by-product of these challenges is conflict. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20900 001 ---R--- 05:30-09:29 PM 03/03/16-03/03/16 RC 146 Olberding J 13 of 16
20901 002 ----F-- 08:00-11:59 AM 04/15/16-04/15/16 RC 146 Summers L 15 of 16
22294 003 --W---- 08:00-11:59 AM 07/20/16-07/20/16 RC 146 Glasscock T 16 of 16
22295 004 -T----- 03:30-07:29 PM 08/02/16-08/02/16 RC 146 Casas J 16 of 16

XBL 0112 - Maximizing Team Performance

Managers can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team's cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors of Results, Commitment, Communication, Process, and Trust. A resource guide and sample Team Charter is included. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20899 001 M------ 01:00-04:59 PM 04/18/16-04/18/16 RC 146 Hopkins G 15 of 16

XBL 0200 - Accounting Basics

You will learn the essential language, concepts and processes of accounting, presented in a practical, non-technical fashion. Cover the nature of accounting and generally accepted accounting principles, as well as the process of accounting, accounting equations, debits and credits, and accounting cycles. Explore how to create financial statements, balance sheets, statements of income and retained earnings, statements of changes in financial position, and more. This class is part of the Business Accounting Certificate.

CEU Hours: 1.2

Contact Hours: 12

 
CRN Days Time Date Location Instructor Seats Open
20904 001 --WR--- 08:00-02:59 PM 02/17/16-02/18/16 RC 146 Faculty 1 of 16
22660 003 -T-R--- 08:00-02:59 PM 05/10/16-05/12/16 RC 175 Faculty 16 of 16
22296 002 --WR--- 08:00-02:59 PM 07/13/16-07/14/16 RC 146 Faculty 16 of 16

XBL 0201 - Analyzing Financial Statements

Learn the accounting terms and concepts that will help you interpret your company's true financial performance by taking an in-depth look at what statements can tell you. You will cover the information required for accurate financial statements, what such statements reveal, and the ratios used in their analysis. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

Accounting concepts
1.	Accounting equation
2.	Debits and credits
3.	Cash vs. accrual accounting
4.	Generally accepted accounting principles

Financial statements
1.	Balance sheets: Assets, liabilities, stockholders' equity
2.	Statement of income
3.	Statement of cash flows

Financial statement analysis
1.	Steps to interpret and evaluate financial statements
2.	Horizontal and vertical analysis
3.	Identification and analysis of trends
4.	Use of ratios to analyze statements

 
CRN Days Time Date Location Instructor Seats Open
20905 001 --WR--- 08:00-11:59 AM 03/30/16-03/31/16 RC 146 Farmer C 2 of 16

XBL 0202 - Budgeting Fundamentals

There's no doubt, budgeting is critical to bottom-line performance. You will cover the basics of budgeting in a simple, nontechnical manner. Topics include budgeting concepts and terms; planning, building and implementing a budget; and budgetary management and control. The preparation of operating and capital budgets is emphasized. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

 
CRN Days Time Date Location Instructor Seats Open
20906 001 -TW---- 08:00-11:59 AM 03/01/16-03/02/16 RC 146 Farmer C 2 of 16
22297 002 --WR--- 08:00-11:59 AM 07/27/16-07/28/16 RC 146 Farmer C 16 of 16

XBL 0203 - Cost Accounting

Cost accounting is the part of managerial accounting which identifies, defines, allocates, measures, reports and analyzes current and predicted costs. Cost information is accumulated by a firm's information system and then assigned to various segments and activities (departments, segments, branches, products, territories, etc.). Learning objectives for this class are: 1) The purpose and process of cost accounting; 2) The basic components of a product's cost; 3) The terminology used in cost accounting; 4) How costs behave; 5) How and why predetermined overhead rates are computed; 6) How to separate mixed costs into fixed and variable components using the high-low method; 7) The difference between job costing and process costing methods of accumulating costs; 8) The concept and computation of equivalent units of production; 9) How to prepare a Cost of Production Report. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

Learning Objectives:
1.  The purpose and process of cost accounting.
2.  The basic components of a product's cost.
3.  The terminology used in cost accounting.
4.  How costs behave.
5.  How and why predetermined overhead rates are computed.
6.  How to separate mixed costs into fixed and variable components using the high-low method.
7.  The difference between job costing and process costing methods of accumulating costs.
8.  The concept and computation of equivalent units of production.
9.  How to prepare a Cost of Production Report.
 
CRN Days Time Date Location Instructor Seats Open
20907 001 -TW---- 08:00-11:59 AM 02/02/16-02/03/16 RC 146 Farmer C 12 of 16
22298 002 -TW---- 05:00-08:59 PM 06/14/16-06/15/16 RC 146 Farmer C 16 of 16

XBL 0207 - Managerial Accounting

Learn the necessary information to make better business decisions in this newly revised course, that now meets for 3 sessions, to explore topics more in depth than before. You will learn to identify various cost behaviors, predict costs using Excel, utilize cost-volume-profit calculations, business segment reporting, how to create static and flexible budgets and performance reports, how to measure performance through use of return on investment and residual income methods, use operations performance metrics, make vs. buy decisions, know when to add or drop product lines, discounted cash flows, and use Excel for capital investment analysis and financial statement analysis. The class is presented in a practical, hands-on, and supportive fashion. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: 1.2

Contact Hours: 12

 
CRN Days Time Date Location Instructor Seats Open
20908 001 -TWR--- 08:00-11:59 AM 04/12/16-04/14/16 RC 146 Henn R 9 of 16

XBL 0300 - Building a Team Even If You Aren't the Leader

Working within and leading a team requires excellent communication skills. Through interactive exercises and discussions, you will understand teams and team members, embrace diversity and unity, investigate conflict and its resolution, recognize hazards to the team and its mission, identify leadership and communication styles, practice interpersonal techniques, use a function matrix and a decision grid, and learn the guidelines for urgent situations. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives
1. To experience teambuilding
2. To define team, group, diversity, belonging
3. To identify characteristics of functioning teams, team members, and team leaders
4. To identify the kinds of teams and the advantages of each
5. To investigate conflict and its resolutions
6. To become familiar with team tools
 
CRN Days Time Date Location Instructor Seats Open
20910 001 ---R--- 08:00-03:59 PM 02/25/16-02/25/16 RC 146 Anderson K 12 of 16
22299 002 ----F-- 08:00-03:59 PM 07/15/16-07/15/16 RC 146 Anderson K 16 of 16

XBL 0301 - Engaging Your Audience

Audience engagement is often forgotten in our fast-paced business world. Did you know that the seating arrangement can pre-determine the level of engagement? Did you know that most adults who listen to a lecture remember only five percent of the content 24 hours later? Researchers have found that curiosity, opportunity, relevancy, and novelty (CORN) capture and hold people's attention. Get your audiences involved and excited with 50-plus interactive techniques that will CORN-feed your next audience. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To experience and understand the benefits of engagement
2. To connect engagement with 
a. presentation purpose, 
b. audience diversity, and 
c. desired outcomes
3. To design engagement strategies for presentation scenarios
 
CRN Days Time Date Location Instructor Seats Open
20913 001 -T----- 08:00-11:59 AM 04/05/16-04/05/16 RC 146 Anderson K 15 of 16

XBL 0302 - Grammar, Punctuation and Proofreading Tips

The tools, tips and techniques presented in this course will help you to develop the competence and confidence you need in written communication. You will concentrate on grammar concerns: effective sentence structure, proper punctuation and correct word usage. You will be able to compose appropriate written correspondence with clarity and conciseness by the end of the course. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To review grammar and sentence basics and strategies
2. To understand punctuation functions
3. To identify proofreading tasks and techniques

 
CRN Days Time Date Location Instructor Seats Open
20914 001 ---R--- 08:00-11:59 AM 03/10/16-03/10/16 RC 146 Anderson K 13 of 16
22300 002 ----F-- 08:00-11:59 AM 07/29/16-07/29/16 RC 146 Anderson K 16 of 16

XBL 0303 - Listening to the Verbal and Non-Verbal

Almost everyone has heard of "Active Listening", but have you heard of the other eight kinds? Listening is a neglected leadership skill. By honing your listening skills, you will gather information, develop rapport, and influence those around you. Consider words, meanings, and messages within the context of non-verbal communication. Learn how to project confidence and calm at your next meeting, determine if your customer is telling the full truth, and understand your boss's silence.This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To understand the nature of listening with multiple senses
2. To improve business communication and teamwork within a diverse workplace
3. To investigate the impact of non-verbal communication within a diverse environment
 
CRN Days Time Date Location Instructor Seats Open
20916 001 -T----- 01:00-04:59 PM 02/09/16-02/09/16 RC 146 Anderson K 10 of 16
22301 002 ----F-- 08:00-11:59 AM 06/10/16-06/10/16 RC 146 Anderson K 16 of 16

XBL 0304 - Speaking and Presenting for Business Meetings

Help tame the anxiety you feel when you have to stand up or speak up in a meeting. Practice tips from "professionals who speak" and from "professional speakers." Learn four components to include with each point and four ways to connect with your audience. Discover movement, gesture, vocal and facial expression, speed, volume, pitch, and pause as the tools of your trade. Deliver a personal or organizational story with the "Simple Steps to Storytelling." Small-group and share-pair exercises will provide a safe place to polish your speaking and presenting skills. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives 
1. To control anxiety through preparation and techniques
2. To analyze the audience and identify the purpose
3. To apply models in content organization and development
4. To practice relevant storytelling in content development
5. To understand how influential leadership and inspirational language can drive a message
6. To know and use delivery techniques and criteria for dress rehearsals
 
CRN Days Time Date Location Instructor Seats Open
20918 001 ---R--- 08:00-03:59 PM 04/07/16-04/07/16 RC 146 Anderson K 15 of 16

XBL 0305 - Writing for Business Results

From writer to readers to results - each element in effective business writing helps create memorable and informative connections that lead to actions and the business at hand. We will review good writing skills, such as readability and flow factors. We will consider parallelism, voice, vocabulary, sentence structure, paragraph development, and document organization. We will practice collaborative writing and common messages such as inquiries, responses to complaints and compliance requests, and bad news. Additional topics include email management, ancillary elements of letters, and informal and formal reports and proposals. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives
1. To understand the nature of business and business writing within the changing context of business communication
2. To apply the concepts of and the connection between the "Reader's Reality" and the "Writer's Agenda" for getting to the point
3. To apply composition models for clarity and completeness in messages
4. To use guidelines in practicing common business messages
5. To understand the criteria for appropriate readability, mood, voice, tone, and formality
6. To increase self-confidence in one's ability in solo or collaborative writing
 
CRN Days Time Date Location Instructor Seats Open
20920 001 ---R--- 08:00-03:59 PM 05/05/16-05/05/16 RC 146 Anderson K 14 of 16

XBL 0306 - Editing, Revising and Polishing Business Writing

Once you have drafted and composed your written communication, you have another stage to apply to the message. Editing is deciding what changes to make, revising is making the changes, and polishing is making it sound good. One slipped word or one convoluted sentence can send a miscommunication and create a misunderstanding. Learn to avoid wordiness, misplaced verbs and modifiers, unrepresented pronouns, inappropriate tone, unfortunate informality, and other writing issues. We will practice editing, revising, and polishing. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20912 001 -T----- 01:00-04:59 PM 02/23/16-02/23/16 RC 146 Anderson K 12 of 16
22302 002 ----F-- 08:00-11:59 AM 06/17/16-06/17/16 RC 146 Anderson K 16 of 16

XBL 0307 - Persuasive Writing for Business

Whether it's reports, proposals, presentations, letters or emails, every business communication exists to persuade as well as inform. Learn the principles of persuasion and the practical skills that can advance your career and leadership potential. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course participants will learn:
1. The role persuasion plays in our daily lives and in business.
2. To identify audience needs and preferences.
3. Persuasive techniques for most situations and audiences.
4. Powerful words and phrases to use in persuasion.
6. The importance of the summary and transmittal document.
7. Self-editing techniques.
 
CRN Days Time Date Location Instructor Seats Open
20917 001 ---R--- 01:00-04:59 PM 03/31/16-03/31/16 RC 146 Billingsley G 15 of 16
22303 002 -T----- 08:00-11:59 AM 07/19/16-07/19/16 RC 146 Billingsley G 16 of 16

XBL 0308 - 7 Tips for Writing Awesome Marketing Content That Gets a Response

Writing has changed dramatically over the past 5 years. This hands-on workshop uses fun, fast-paced activities and games to teach a new way to create marketing content - faster. Participants learn to: write emails, blogs, web content, and social media content; produce content quickly - on difficult deadlines; write for audiences with short attention spans; and use the latest industry writing standards.

CEU Hours: .8

Contact Hours: 8

Participants who attend this course will learn how to:

1. Write faster, to meet tough deadlines
2. Simplify the writing process
3. Get people to actually read their emails, web content, blogs, social media posts
4. Edit their own writing to match the expectations of today’s readers
5. Apply 100+ techniques for making the writing process easier
 
CRN Days Time Date Location Instructor Seats Open
20909 001 -T----- 08:00-04:59 PM 04/12/16-04/12/16 RC 144 Faculty 14 of 16
22304 002 ---R--- 08:00-04:59 PM 08/04/16-08/04/16 RC 146 Faculty 16 of 16

XBL 0309 - Technical Writing Bootcamp--Complex Manuals, Reports, and Training Materials That Employers Love

Learn secret professional techniques to write any kind of technical content easier, faster, and better. Use the latest standards for writing reports, manuals, processes, policies, procedures, and training materials. Learn to: write about technical topics that you know nothing about; write about complex subjects for an executive, lay, or consumer audience; write step-by-step procedures; meet impossible deadlines; and write for audiences with "short attention spans".

CEU Hours: .8

Contact Hours: 8

1. Write faster, to meet tough deadlines
2. Make complex subjects easy-to-read for executives, consumers, and employees
3. Get people to actually read their reports, manuals, processes, and procedures
4. Edit their work so that it’s easier to read
5. Overcome “blank page” syndrome
6. Organize content in very complex documents
7. Apply 50+ techniques for making the writing process easier
 
CRN Days Time Date Location Instructor Seats Open
20927 001 --W---- 08:00-04:59 PM 04/27/16-04/27/16 RC 181 Faculty 18 of 20

XBL 0320 - How to Transform Disagreement in Meetings

Meetings can dissolve into a mess of entangled opinions and injured feelings or sensibilities. Whether you are the meeting leader or a participant, you can use techniques that will defuse the confusion. Teams that function well embrace dispute and conflict as a way to uncover the best decisions and plans of action. Once the team has navigated through the disagreement, members find commitment and trust on the other side. Learn strategies for transforming disagreement into agreement. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20915 001 -T----- 01:00-04:59 PM 04/19/16-04/19/16 RC 146 Anderson K 16 of 16

XBL 0330 - Building Intercultural Work Teams

In our global world, working within diverse teams that reach across many cultures is a critical business need. Learn powerful strategies and practical skills needed to bridge crucial differences in language, culture and business protocols. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course participants will be able to:
1. Understand cultural differences in language, social and business behaviors and values.
2. Develop cultural self-awareness.
3. Communicate clearly to non-native speakers.
4. Apply strategies for effective cross-cultural team building and functioning.
5. Learn culturally important touchstones for various cultures, including how they perceive and use time, personal space, body language, gestures and other elements of cultural identity and communication.
6. Appreciate and value the contributions of a diverse team.
 
CRN Days Time Date Location Instructor Seats Open
20911 001 ---R--- 01:00-04:59 PM 03/10/16-03/10/16 RC 146 Billingsley G 16 of 16
22305 002 --W---- 08:00-11:59 AM 06/22/16-06/22/16 RC 146 Billingsley G 16 of 16

XBL 0340 - Speaking to Influence Decisions and Actions

Have you attended a meeting, listened to the speakers, and then later fail to remember even the main points? Most of us have. Yet, speakers can learn techniques that embed content into the collective memory of their audiences. We will analyze effective communication for oratory techniques that are designed to capture an audience's attention and imagination. In an interactive, experiential learning environment, we will apply and practice effective techniques that drive the speaker's or presenter's content into the memory of audience members, so they can digest content, retrieve information, and act on convictions effectively and efficiently. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20919 001 -T----- 08:00-11:59 AM 05/03/16-05/03/16 RC 146 Anderson K 15 of 16

XBL 0400 - Effective Supervisory Skills

As a supervisor, you are asked to empower your workforce using a team approach for greater productivity. Learn how to provide leadership for groups and hold them accountable for their own productivity, how to involve employees in their own appraisals, and strategies for training new employees.

CEU Hours: .7

Contact Hours: 7

 
CRN Days Time Date Location Instructor Seats Open
20892 001 ---R--- 08:00-03:59 PM 02/11/16-02/11/16 RC 146 Simpson D 8 of 16

XBL 0401 - Facilitation

The facilitator's job is to support everyone to do their best thinking and practice, to understand their common goals, and assist in achievement without taking a particular position in the discussion. It is not instructing. It is not mediating. It is critical to the facilitator's role to have the knowledge and skill to be able to intervene in a way that adds to the group's creativity rather than taking away from it. Learn about the essential facilitation aptitudes; good meeting practices; a variety of listening skills including ability to paraphrase; stacking a conversation; drawing people out; balancing participation; and making space for more reticent group members.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
20894 001 ----F-- 01:00-04:59 PM 04/01/16-04/01/16 RC 146 Faculty 14 of 16

XBL 0403 - Increasing Your Emotional Intelligence

The definition of Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This course will help develop your level of EI, identify negative consequences of unmanaged emotions on your personal effectiveness, and increase your empathy and social skills. Practice techniques that achieve greater self-awareness, self-control, and self-motivation. Learn the importance of EI on building good relationships, and how EI can be applied at the workplace to enhance employee relationships and increase productivity.

CEU Hours: .7

Contact Hours: 7

 
CRN Days Time Date Location Instructor Seats Open
20898 001 --W---- 08:00-03:59 PM 02/24/16-02/24/16 RC 146 Summers L 15 of 16

XBL 0405 - Time Management

Time is money, and a lot of it gets lost in disorganization and disruption. Review ways you can organize and prioritize for greater workplace efficiency. Learn to get a grip on your office space, organize your work flow, learn how to use your planner effectively, say no without guilt, and delegate some of your work to other people.

CEU Hours: .4

Contact Hours: 4

Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. This workshop helps you organize and prioritize for greater workplace efficiency. You'll learn to get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.


1.	Left Brain/Right Brain 
2.	Case Study: Another Day at the Office 
3.	Setting Goals 
4.	Planning Tools 
5.	The Four D's 
6.	Organizing your Workspace 
7.	Organizing Files for Retrieval 
   a.	Sorting Based on File Type  
   b.	The Batching Technique 
8.	Managing Your Workload 
   a.	Case Study: Mary Marvelous 
   b.	Workload Analysis 
9.	Delegation 
10.	Projects 
11.	Set a Ritual
 
CRN Days Time Date Location Instructor Seats Open
20902 001 ---R--- 01:00-04:59 PM 04/28/16-04/28/16 RC 146 Hopkins G 13 of 16
22306 002 ---R--- 08:00-11:59 AM 06/23/16-06/23/16 RC 146 Hopkins G 16 of 16

XBL 0406 - Train the Trainer

In today's business climate, more and more people are becoming trainers, either by choice or because their job demands it. Often they are thrust into a difficult situation without much understanding of what training is or how to do it well. This course is designed to provide you with skills, information, and practical experience to become an effective workplace trainer. Topics include facilitation techniques, learning design, PowerPoint design tips, dealing with difficult students, presentation skills and much more.

CEU Hours: 1.4

Contact Hours: 14

Often subject matter experts are asked to become trainers. This 2-day program covers everything you ever needed to develop dynamic content, present powerful presentations and deliver results. Video-taping is done for enhanced learning.

Learn to:
1.	Assess training needs. 
2.	Establish a evaluation system. 
3.	Use adult learning theory in design & delivery.
4.	Design solid content. 
5.	Add in creativity and fun. 
6.	Engage and involve participants.
7.	Capture participants' imagination.

Leave knowing the basics of developing and delivering effective training. Plus leave with techniques for handling an unruly audience, keeping an audience's interest and strategies for maximizing the learning experience.
 
CRN Days Time Date Location Instructor Seats Open
20903 001 -TW---- 08:00-03:59 PM 04/26/16-04/27/16 RC 146 Hopkins G 8 of 16

XBL 0408 - PCI and LBGA Compliance Training

Understand the threats to credit card security and theft of personal identifying data. Learn security practices and principles as required by the Payment Card Industry Data Security Standard (PCI DSS) for all employees who process credit card transactions. Safeguarding personal information as required by the Gramm-Leach-Blily Act (GLBA) is also covered. Includes Walking the Corporate Beat book written by the instructor, which explains business processes and practices that reduce the risk of fraud, theft and destructive behavior in the workplace.

CEU Hours: .2

Contact Hours: 2

Learning objectives: Attendees will learn to identify potential threats to credit card data and personal identifying information which can be stolen and used to commit fraud and identity theft.  Attendees will learn security processes and practices to apply to their daily duties.
 
Course outline:
PCI DSS standards
Credit card security features
Fraud
Personal data
Protecting privacy
Security practices and processes
Preventing fraud and identity theft
 
CRN Days Time Date Location Instructor Seats Open
22422 001 -T----- 08:00-09:59 AM 03/22/16-03/22/16 RC 146 Tabman M 16 of 16
22423 002 -T----- 01:00-02:59 PM 07/12/16-07/12/16 RC 146 Tabman M 16 of 16
22424 003 --W---- 08:00-09:59 AM 08/10/16-08/10/16 RC 146 Tabman M 16 of 16

XBL 0500 - Grant Writing Finally Made Easy

Develop your grant writing skills and reduce time spent in the process with the exclusive step-by-step method you will experience in this course. It begins with an introduction to grant writing with templates, and culminates with the business of grant writing, including ethics and professionalism. Learn how to identify potential funding sources, write goals and objectives, develop evaluation and sustainability plans, and prepare and justify budgets. Included in the course are the workbook and electronic template files to get you well on your way to applying for competitive funding from government agencies, foundations, and corporations; a process that requires a combination of both art and science.

CEU Hours: .4

Contact Hours: 4

1. Strategies for Research in Grant Writing
2. Components of a Grant Proposal 
3. Identifying potential funding sources 
4. Developing Collaboration and Networks
5. Understand proposal guidelines and requests for proposals (RFP) 
6. Writing goals and objectives 
7. Evaluation and Sustainability Planning
8. Preparation of the Budget and justification  
9. Procedures for grants submission and grants start-up 
10. The grant review process 
11. Writing cover letters
12. Preparing a curriculum vitae

 
CRN Days Time Date Location Instructor Seats Open
20895 001 -T----- 05:30-09:29 PM 02/02/16-02/02/16 RC 155 Wright B 10 of 16
20896 002 ---R--- 08:00-11:59 AM 03/10/16-03/10/16 RC 155 Wright B 14 of 16
20897 003 ----F-- 01:00-04:59 PM 04/29/16-04/29/16 RC 155 Wright B 15 of 16
22307 004 ---R--- 01:00-04:59 PM 06/30/16-06/30/16 RC 155 Wright B 16 of 16
22308 005 -T----- 08:00-11:59 AM 07/26/16-07/26/16 RC 155 Wright B 16 of 16

XBL 0700 - Coaching Skills

Develop the coaching skills that help improve individual performance and develop your team. As a coach you are a role model, sometimes a counselor or supporter, and always a guide as you provide challenging opportunities to employees, recognize their strengths and give the feedback they need to succeed.

CEU Hours: .2

Contact Hours: 2

•	Defining coaching
•	The two schools of coaches
•	Five critical coaching skills
•	Communications skills
•	Non-verbal communication
•	Johari Windows
•	Learning styles and principles
•	Methods of feedback
•	Benefits/consequences approach
•	Dealing with problem employees
•	When not to coach
 
CRN Days Time Date Location Instructor Seats Open
21238 001 --W---- 12:30-02:29 PM 03/09/16-03/09/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22309 002 M------ 09:30-11:29 AM 06/27/16-06/27/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0701 - Communication

Improve your interactions with other people by honing your listening skills, learn to ask better questions and becoming aware of nonverbal messages. Be assertive, without being aggressive or too passive; find out how to counter the manipulative tactics of difficult people; and learn to better manage yourself for a professional image.

CEU Hours: .2

Contact Hours: 2

• 10 commandments of positive relationships
• Self-awareness
• Feeling competent
• Communication barriers
• Asking good questions
• Listening skills
• Johari Windows
• Improving your self-image
• Five approaches to relationships
• Your frame of reference
• The assertive formula
• Saying no
 
CRN Days Time Date Location Instructor Seats Open
21239 001 --W---- 09:30-11:29 AM 03/30/16-03/30/16 Olberding J 11 of 12
22310 002 --W---- 12:30-02:29 PM 06/29/16-06/29/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0702 - Conflict Resolution

All of us experience conflict. The most important thing is to learn how to manage it in productive ways. Learn to recognize the most common conflict resolution styles and when to use them, as well as the use of non-verbal and verbal communication skills to develop effective techniques for conflict intervention. The result is increased trust and morale, which leads to enhanced productivity and performance.

CEU Hours: .2

Contact Hours: 2

 • The positives and negatives of conflict
 • Types of conflict
 • The Johari Window
 • The five stages of conflict
 • Your conflict resolution style
 • The Communication Funnel
 • Questioning and listening skills
 • Seven steps to ironing things out
 • Facilitation skills
 • Setting norms
 • Making an intervention
 
CRN Days Time Date Location Instructor Seats Open
21298 003 ---R--- 05:30-07:29 PM 03/24/16-03/24/16 Off Campus LPKC CLASSROOM Smith J 12 of 12
21241 002 M------ 09:30-11:29 AM 04/11/16-04/11/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22311 004 M------ 12:30-02:29 PM 07/11/16-07/11/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0703 - Dealing with Change

Managers who have an understanding of the dynamics of change are better equipped to handle it and adopt practical strategies to deal with resistance. This class will help you see that change can be a positive thing and guide you through the various stages so you and your team will be prepared to deal with the inevitable changes that come your way.

CEU Hours: .2

Contact Hours: 2

•	The change process
•	The human response to change
•	The pace of change and the pace at which people adopt change
•	The pyramid response to change
•	Resisting and welcoming change
•	The Four-Room Apartment of change and how to use it
•	How to increase your resiliency to change
•	Managing anger
•	Dealing with stress
•	An action plan for success
 
CRN Days Time Date Location Instructor Seats Open
21243 002 M------ 09:30-11:29 AM 04/25/16-04/25/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22312 003 --W---- 12:30-02:29 PM 07/27/16-07/27/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0704 - Giving and Receiving Feedback

Feedback is a two-way process and it can be tricky on both sides. Effective feedback reduces uncertainty and can be an extremely useful development tool. On the giving end it must be timely, balanced, specific and relevant. On the receiving end it requires listening without assumptions, clarifying to ensure the message has been received as intended, and openness to making needed adjustments.

CEU Hours: .2

Contact Hours: 2

 
CRN Days Time Date Location Instructor Seats Open
21244 001 --W---- 09:30-11:29 AM 02/17/16-02/17/16 Off Campus LPKC CLASSROOM Olberding J 10 of 12
21297 003 ---R--- 05:30-07:29 PM 04/14/16-04/14/16 Off Campus LPKC CLASSROOM Faculty 12 of 12
22313 004 M------ 12:30-02:29 PM 07/25/16-07/25/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0705 - Leadership Principles

Leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. This course for leadership development is designed to help you create and accomplish your goals and to help lead others to get extraordinary things done.

CEU Hours: .2

Contact Hours: 2

 • Leadership profile and competencies to highlight your strengths and challenges
 • Directional and consequential thinking and how to develop these skills
 • Strategies for influencing others through improved communication and interaction
 • Your role in making meetings effective, both as a leader and as a participant
 • Critical problem-solving skills and the tools and techniques you can use
 • Strategic planning with a SWOT analysis to introduce change
 • Ways to manage the change process effectively for sustainable growth
 
CRN Days Time Date Location Instructor Seats Open
21245 001 --W---- 09:30-11:29 AM 03/09/16-03/09/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0706 - Managing Anger

Learn how to identify and understand anger so that you can handle it effectively - for others and yourself. Increased communication and problem solving skills reduce the frustration that leads to anger. You'll learn various techniques to deal effectively with anger issues - from getting to the real cause of the issue to diminishing harmful outcomes.

CEU Hours: .2

Contact Hours: 2

 • Albert Bandura’s behavior wheel 
 • Warning signs of violence
 • McClure’s seven step anger management process
 • Communication skills
 • Problem solving tools
 • Stress management techniques
 • Norman Keith’s nine components of a violence prevention program
 • Turner’s fourteen stages of threat response
 • Developing a risk assessment program
 • Incident response checklist
 
CRN Days Time Date Location Instructor Seats Open
21247 002 M------ 12:30-02:29 PM 04/11/16-04/11/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22314 003 M------ 09:30-11:29 AM 07/11/16-07/11/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0707 - Managing Stress

Workplace demands can leave workers at all levels feeling stressed, insecure, and misunderstood. It's important to understand that stress is a positive, unavoidable part of everybody's life and develop strategies for changing both the situations and the actions that can be changed. For those that can't be changed, you'll learn positive ways to de-stress.

CEU Hours: .2

Contact Hours: 2

 • What is stress?
 • What are the symptoms of stress/burnout?
 • What does stress cost our companies and its employees?
 • Factors that impact on our ability to manage stress
 • Stress management as an organizational project
 • Organizational  support and communication
 • Stress management as an individual initiative
 • Nutrition, Exercise, Relationships, Relaxation
 • De-stress techniques you can use right now
 
CRN Days Time Date Location Instructor Seats Open
21249 002 M------ 12:30-02:29 PM 04/25/16-04/25/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22315 004 --W---- 09:30-11:29 AM 07/27/16-07/27/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0708 - Problem Solving and Decision Making

Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. Improve your problem-solving and decision making skills through identifying your own problem-solving style. Then learn to find sustainable solutions and ways to approach problem-solving to reach win-win decisions by using problem solving steps and tools.

CEU Hours: .2

Contact Hours: 2

•	Practical application in problem solving
•	Define a “problem”
•	Describe the ideal problem solver
•	Identify the types of problems encountered
•	The Problem Solving Model
•	Using fishbone analysis
•	Problem-Solving Toolkit
•	Facts vs. Information
•	10 Ingredients for Good Decision Making
•	Gradients of Agreement
•	The Decision-Making Process
•	Decision-Making Traps
•	Problems as Given/Problems as Understood
•	Types of decisions (including bad ones!)
•	Implementing a Decision
 
CRN Days Time Date Location Instructor Seats Open
21250 001 --W---- 12:30-02:29 PM 02/17/16-02/17/16 Off Campus LPKC CLASSROOM Olberding J 9 of 12
22316 002 M------ 09:30-11:29 AM 07/25/16-07/25/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0709 - Setting Goals

Setting well-defined goals is the first step to success because SMART goals convert idle thoughts into definite targets. One of the biggest factors in achieving our goals is how they are structured. Learn how to write clear, realistic, achievable goals so you can focus on reaching them.

CEU Hours: .2

Contact Hours: 2

 
CRN Days Time Date Location Instructor Seats Open
21251 001 M------ 12:30-02:29 PM 02/29/16-02/29/16 Off Campus LPKC CLASSROOM Olberding J 9 of 12

XBL 0710 - Teamwork

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? Learn to recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team to unleash their talent.

CEU Hours: .2

Contact Hours: 2

 • Types of teams
 • The TORI model
 • The Team Player Survey
 • Organizations Today
 • The Stages of Team Development
 • Communication Skills
 • Shared Leadership 
 • DeBono’s Thinking Hats
 • Managing Team Conflict
 • The Trust/Relationship Model
 • Obtaining Consensus
 • Team-Shaping Factors
 • Team Problem-Solving
 • SWOT Analysis
 
CRN Days Time Date Location Instructor Seats Open
21252 001 --W---- 12:30-02:29 PM 03/30/16-03/30/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12
22317 002 --W---- 09:30-11:29 AM 06/29/16-06/29/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0711 - Managing Your Time

Organize and prioritize for greater workplace efficiency to save time (and money). Minimize disruptions, get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. You'll get out of your mental rut and think differently about the time you have, so you can work on the right things and feel more in control of your life.

CEU Hours: .2

Contact Hours: 2

 • Hemisphere preference
 • Setting goals and targets
 • Planning and planning aids
 • Organizing your work area
 • Organizing your files
 • Managing projects
 • Delegating
 • Five ways to manage e-mail
 • Workload analysis
 
CRN Days Time Date Location Instructor Seats Open
21253 001 M------ 09:30-11:29 AM 02/29/16-02/29/16 Off Campus LPKC CLASSROOM Olberding J 9 of 12
22318 002 M------ 12:30-02:29 PM 06/27/16-06/27/16 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 2200 - Build an Environment of Trust

Because of the crucial link between trust and business success, you must realize the power of trust as a business tool. Learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

CEU Hours: .15

Contact Hours: 1.5

Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps.  

Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this course, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Performance Objectives
Helps leaders:
1.	Improve business results by establishing, enhancing, or repairing trust in the workplace.
2.	Increase teamwork and collaboration by creating a high-trust work environment.
3.	Repair relationships where lack of trust is negatively affecting job performance.
4.	Build trust through a foundation of open communication.

Primary Competencies Developed
1.	Building Trust

Secondary Competencies Developed
1.	Building a Successful Team
2.	Communication
3.	Inspiring Others
4.	Integrity
5.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20336 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2201 - Coaching for Improvement

Your employees need to take responsibility for addressing unacceptable performance or work habits that impact others and your organization, but you must know how to help them do it. Learn to conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.

CEU Hours: .15

Contact Hours: 1.5

Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization-but leaders must know
how to help them do it.

This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Performance Objectives
Helps leaders:
1.	Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and measure their progress.
2.	Prepare for and conduct successful improvement discussions.
3.	Handle specific challenges that might occur during such discussions.
4.	Foster morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.

Primary Competencies Developed
1.	Coaching
Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20337 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2202 - Coaching for Success

You will learn a proven coaching process to ensure that you identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. In addition, learn how coaching for success benefits individuals, strengthens work groups, and supports your company's objectives and priorities.

CEU Hours: .15

Contact Hours: 1.5

Too many leaders can't let go of the misguided concept that good coaches help their teams learn from mistakes.  They focus on improvement and correct performance after mistakes happen. In today's environment, organizations can't afford trial and error; they need things to be done right the first time.

This course develops leaders who help people achieve goals and avoid problems, a positive experience for themselves and those being coached. Leaders learn a
proven coaching process to ensure they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. They learn how coaching for success benefits individuals, strengthens work groups, and supports company objectives and priorities.

Performance Objectives
Helps leaders:
1.	Prepare people to successfully handle challenging situations and tasks.
2.	Expand their teams' capabilities to give the organization a competitive edge.
3.	Delegate new responsibilities with confidence.
4.	Spend less time reacting to problems because they have prepared their work groups to succeed.

Primary Competencies Developed
1.	Aligning Performance for Success
2.	Coaching

Secondary Competencies Developed
1.	Communication
2.	Developing Others
3.	Gaining Commitment
4.	Inspiring Others

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20338 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2203 - Communicating with Impact

Effective communication skills enable exceptional performers to meet the personal and practical needs of their internal partners and external customers. This foundation course for the Interaction Management Exceptional Performer series provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
20339 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2204 - Delegating for Results

You will overcome your hesitation for delegation by learning skills for successfully matching people, responsibility, and authority. Allow your staff to maximize involvement, productivity, motivation, and growth for individuals, groups, and your organization.

CEU Hours: .15

Contact Hours: 1.5

While most leaders understand the need to delegate, they are often hesitant to invest the time and effort up front.  They need to be catalysts who transfer responsibility and authority to achieve key results and enhance the capabilities of their teams.

In this course, leaders overcome their hesitation for delegation by learning skills for successfully matching people, responsibility, and authority.  This allows them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.

Performance Objectives
Helps leaders:
1.	Identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them
2.	Assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work
3.	Use a set of criteria to select the best people for tasks and responsibilities
4.	Use the interaction process to conduct delegation discussions that meet personal and practical needs
5.	Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way
6.	Identify barriers to delegation and tactics for overcoming them

Primary Competencies Developed
1.	Delegating Responsibility

Secondary Competencies Developed
1.	Coaching
2.	Follow Up
3.	Gaining Commitment


Target audience: Frontline leaders through mid-level managers

 
CRN Days Time Date Location Instructor Seats Open
20340 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2205 - Essentials of Leadership

The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This course teaches you how to get results through people. Acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize your role as a catalyst leader who inspires others to act.

CEU Hours: .15

Contact Hours: 1.5

The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others.

This foundation course for all Interaction Management courses teaches leaders how to get results through people. During the course, they attain the tools necessary for a successful "leadership journey".  Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act.

Performance Objectives
Helps leaders:
1.	Multiply their effectiveness by motivating their teams and helping people be more effective.
2.	Accomplish more in interactions in less time while enhancing interpersonal relationships.
3.	Help people enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.

Primary Competencies Developed
1.	Building Strategic Working Relationships

Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20341 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2206 - Getting Started as a New Leader

It is an exciting day when you are recognized for your performance and rewarded with a promotion to the leadership ranks. Learn the knowledge and skills needed to confront the challenges associated with getting your footing and results more quickly in your new leadership role. Learn how to focus your time and efforts on tasks that are most important to your organization's success.

CEU Hours: .15

Contact Hours: 1.5

It's an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks.  The stellar individual contributor is magically transformed into a successful frontline leader.  Unfortunately, that is not how the story typically unfolds.  

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.  They learn how to focus their time and efforts on tasks that are most important to the organization's success.  New leaders learn an approach that will accelerate their ability to achieve results through others.

Performance Objectives
Helps participants:
1.	Quickly and effectively achieve results in their new role as a leader
2.	Focus their time and efforts on high-priority tasks
3.	Effectively lead their teams to contribute to the organization?s business strategies
4.	Achieve results through others by building strong relationships with team members

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Planning and Organizing


Target audience: New and first-time frontline leaders

 
CRN Days Time Date Location Instructor Seats Open
20342 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2207 - Leading Change

This course focuses on your crucial role in effectively leading change initiatives in your workplace. Learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. Learn to help others overcome their resistance to change. These skills will enhance your ability to minimize the potentially negative effects of change on morale, processes, and productivity.

CEU Hours: .15

Contact Hours: 1.5

In today's fast-paced, global business environment, external forces-technology, regulations, mergers, the economy-are forcing companies to change their business practices to stay competitive. Their ability to "shift gears" and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors.  

This course focuses on leaders' crucial role in effectively leading change initiatives in the workplace.  Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader's ability to minimize the potentially negative effects of change on morale, processes, and productivity.

Performance Objectives
Helps leaders:
1.	Understand the importance of commitment to and ownership of change for themselves and others.
2.	Effectively introduce change, explore change, and overcome people's resistance to change.
3.	Minimize the negative impact, on individuals, work groups, and the organization, of not adapting to change.
4.	Sustain an environment that embraces change and celebrates successes.

Primary Competencies Developed
1.	Facilitating Change

Secondary Competencies Developed
1.	Gaining Commitment
2.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20343 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2208 - Leading Virtually

You must be able to conduct business from anywhere at any time using the most qualified people, regardless of where they live. Learn how to overcome the challenges of time, distance and cultures to work as a cohesive team focused on achieving results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
20344 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2209 - Making Meetings Work

Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda. You can save time and resources by leading meetings that support business needs. Learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested.

CEU Hours: .15

Contact Hours: 1.5

Most people say they hate meetings, but why they really dislike are non-productive, poorly run meetings.  Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.

This course helps leaders save time and resources by leading meetings that support business needs.  Leaders learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.

Performance Objectives
Helps leaders:
1.	Plan, facilitate, and follow-up on meetings to ensure that business results are achieved.
2.	Use appropriate intervention techniques to keep meetings on track.
3.	Ensure that participants contribute effectively and support the meeting's outcomes.
4.	Create and implement a strategy for effectively leading virtual meetings.

Primary Competencies Developed
1.	Meeting Leadership

Secondary Competencies Developed
1.	Building a Successful Team

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20345 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2210 - Resolving Conflict

You will practice how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Learn the true cost of conflict to your organization and techniques for handling even the most challenging conflict-related discussions effectively.

CEU Hours: .15

Contact Hours: 1.5

Differences of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly
choose the appropriate level of involvement to help resolve the issue.

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic?regardless of
which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related
discussions effectively.

Performance Objectives
Helps leaders:
1.	Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
2.	Help others take responsibility for resolving workplace conflict.
3.	Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

Primary Competencies Developed
1.	Managing Conflict

Secondary Competencies Developed
1.	Building Strategic Working Relationships
2.	Coaching


Target audience: Frontline leaders through mid-level managers.

 
CRN Days Time Date Location Instructor Seats Open
20346 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2211 - Retaining Talent

Do you understand your critical role in retaining organizational talent? Learn how to identify what it takes to keep employees happy and satisfied, and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, you can create an environment in which people feel valued and satisfied in their jobs.

CEU Hours: .15

Contact Hours: 1.5

The number one reason employees leave is their leader. Are your leaders doing all they can proactively to retain your most valuable assets, your people?  

This course helps leaders understand their critical role in retaining organizational talent. They learn to identify what it takes to keep employees happy and satisfied,
and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, leaders can create an environment in which people feel valued and satisfied in their jobs.

Performance Objectives
Helps leaders:
1.	Show people their value to the organization.
2.	Increase the frequency, and quality of discussions with people about their job satisfaction and intent to stay.
3.	Uncover factors that are important to retain each individual and take action to increase satisfaction.
4.	Develop a plan to reduce voluntary turnover.

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Developing Others
2.	Leading Through Vision and Values
3.	Valuing Diversity

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
20347 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2212 - Reviewing Performance Progress

Inspire your performance and accountability by replacing the "dread" of reviews with the "human touch" that builds trusting relationships with your employees. Learn to conduct effective discussions that recognize people's successes and plan for their future development.

CEU Hours: .15

Contact Hours: 1.5

When it comes to executing organizational strategies, driving performance is critical. When leaders are able to effectively review progress toward achieving agreed-upon expectations, they strengthen the performance of the individual, the work group, and the organization.

This course helps leaders drive performance and accountability by replacing the "dread" of performance reviews with the "human touch" that builds trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people's success and plan for their future development.

Performance Objectives
Helps leaders:
1.	Use progress reviews as a business tool in guiding individuals, work groups, and the organization toward success.
2.	Encourage people to sustain good performance and improve less-than-desirable results.
3.	Build people's responsibility in monitoring, collecting, and analyzing performance data.
4.	Handle challenging situations that can arise during progress review discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Work Standards

Target audience: Frontline leaders through mid-level managers

 
CRN Days Time Date Location Instructor Seats Open
20348 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2213 - Setting Performance Expectations

Improve performance and accountability by helping your employees understand what is expected of them and gaining their commitment to achieving it. When you conduct effective setting expectations discussions, your staff feels more motivated to perform well because they see how their efforts make a difference.

CEU Hours: .15

Contact Hours: 1.5

Achieving business results requires aligning an employee's individual goals with overall organizational strategy. Leaders must help people see how their efforts contribute to the success-or failure-of the organization.

This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.

Performance Objectives
Helps leaders:
1.	Ensure mutual understanding of performance expectations.
2.	Help others identify performance expectations that align with the organization's goals.
3.	Gain individual or team commitment to fulfilling the expectations in the performance plan.
4.	Handle challenging situations that can arise during setting expectations discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Gaining Commitment
3.	Work Standards

Target audience: Frontline leaders through mid-level managers.
 
CRN Days Time Date Location Instructor Seats Open
20349 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2214 - Taking the HEAT

You need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. However, the potential to lose business increases when you do not respond appropriately to a dissatisfied customer. Learn important skill sets that are essential to providing high-quality customer service, and how to use these skills to turn dissatisfied, upset customers into satisfied, loyal ones.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
20350 530 CEONL ------- - 01/04/16-12/23/16 Online Faculty 40 of 40

XBL 2215 - Achieving Your Leadership Potential

Many leaders are driven to change, learn, and grow; however, they feel that they lack either the time or support they need to reach their full potential. This course shows leaders how to design, using a three-phase process, a meaningful development plan with their manager that will allow them to achieve their development goals while fulfilling their critical job responsibilities. Leaders will walk away with a development plan that not only identifies high-payoff goals, possible barriers, and measurements for success, but most importantly, has the vested interest and support of their manager, peers, and others.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
22382 530 CEONL ------- - 01/02/16-12/23/16 Online Faculty 40 of 40

XBL 2216 - Developing Others

Organizations need to get the most out of their people and employees want the opportunity to do more, grow and develop. This course provides leaders, mentors and coaches with the practical processes and the skills necessary to develop talent. Leaders will learn what they can do to help team members create development plans that will enable them to support organizational goals while achieving their personal and professional goals too.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
22383 530 CEONL ------- - 01/02/16-12/23/16 Online Faculty 40 of 40

XBL 2217 - Managing Performance Problems

This course builds leaders' skills in handling chronic performance or work habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Learners become skilled in discussing and imposing formal consequences while adhering to their organizations' policies and procedures.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
22384 530 CEONL ------- - 01/02/16-12/23/16 Online Faculty 40 of 40

XBL 2218 - Setting Goals and Reviewing Results

Unclear performance goals can lead to unpleasant surprises when reviewing results, causing direct reports to become frustrated and disengaged. Leaders can help their direct reports take a more active role by sharing responsibility with them for all aspects of their performance. This involves working together to set SMART goals, gather reliable data to accurately track progress, and exchange specific feedback. In addition, both leaders and direct reports can use essential interaction skills to prepare for and conduct formal performance discussions that result in a clear path to achieving results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
22385 530 CEONL ------- - 01/02/16-12/23/16 Online Faculty 40 of 40

XBL 2219 - Your Leadership Journey

A leader's most important role is getting work done through others - the team. This course guides learners in determining if their team?s priorities align with the organization's objectives, and then introduces three leadership differentiators that are most important to building a positive reputation as well as contributing to the organization's success. An optional unit helps new leaders overcome challenges and embrace opportunities as they learn what it means to be a leader.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
22386 530 CEONL ------- - 01/02/16-12/23/16 Online Faculty 40 of 40

XBL 5000 - A to Z Grant Writing

A to Z Grant Writing is an invigorating and informative course that will equip you with the skills and tools you need to enter the exciting field of grant writing! You'll learn how to raise needed funds by discovering how and where to look for potential funders who are a good match for your organization. You'll also learn how to network and develop true partnerships with a variety of funders, how to organize a successful grant-writing campaign, and how to put together a complete proposal package. This course speaks mainly to nonprofit organizations, schools, religious institutions, and municipalities seeking grants from foundation, corporate, government, and individual donors. It's also an excellent primer for individuals wishing to become grant-writing consultants or community grant-writing volunteers. Many of this course's elements also easily translate to the for-profit field and to individual artists, and material specifically designed for businesses and individuals is included. No matter who you are or what level of experience you have, you'll find the A to Z of writing and submitting successful proposals here! To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20274 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20275 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5001 - Accounting Fundamentals

If you are interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you. Learn the basics of double-entry bookkeeping, while also learning how to analyze and record financial transactions, as well as prepare various financial reports at the end of the fiscal period. Accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities will be discussed. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20277 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 39 of 40
20278 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20279 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20280 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 39 of 40
20281 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20282 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20283 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20284 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20285 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20286 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20287 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5002 - Accounting Fundamentals II

You will build on the knowledge you gained in our Accounting Fundamentals I course to provide a solid understanding of corporate accounting practices. You will be able to analyze transactions and prepare various corporate financial reports. You will also gain practical experience working with dividends, plant assets, depreciation, accrued revenue and expenses, retained earnings, stockholders' equity, and more. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20289 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20290 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5003 - Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members. Gain helpful information for understanding yourself, solving people problems, and improving your professional productivity. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20405 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20406 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20407 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20408 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20409 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20410 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20411 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20412 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20413 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20414 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20415 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5004 - Administrative Assistant Applications

Gain the skills and knowledge you will need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant. Discover how economics, accounting, business law, organizational behavior, and management affect your responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. This course may help you prepare for the internationally recognized Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) exams offered by the International Association of Administrative Professionals. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20292 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20293 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5005 - Administrative Assistant Fundamentals

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. You will discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20417 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20418 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20419 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20420 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20421 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20422 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20423 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20424 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20425 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20426 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20427 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5006 - Advanced Grant Proposal Writing

Do you know the best way to present information in a grant proposal? In this course, an experienced grantwriter will show you how to research and write winning proposals that get funded. You'll become proficient in the proposal format used by the vast majority of public foundations. Learn what to do--and, more importantly what not to do--on your cover sheet, narrative, background page, and your stakeholder and third-party evaluation plan. You'll also discover the quickest and most efficient ways to gather the information you'll need to develop your proposal's attachments, including information on your organization's structure, administration, and finances. And you'll gain a full understanding of the criteria funders use to determine whether your grant proposal gets funded or rejected. You'll become expert at ferreting out corporate, foundation, and government grantmakers, and you'll know how to tailor your responses to information found in the peer review criteria. Before the course is over, you will have discovered a number of significant finishing touches that can give your project the edge over others. You'll know the best type of paper to use, which buzzwords to include, which fonts work best, which types of graphics to include, and a variety of formatting techniques that will make your proposal more competitive. You'll also learn about the importance of obtaining community and political support before submitting a proposal to any government agency. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20295 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20296 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5007 - Becoming a Grant Writing Consultant

Good grant writing consultants are always in demand. Learn how you can use a basic knowledge of grant or proposal writing to become an expert in the red-hot grant consulting field. Your instructor, a national grant consulting veteran, will provide you with easy-to-follow instructions that you can use to start your own home-based business. You'll learn what services to offer, how to find clients, and how to set your fees. This is one field where your creative writing skills can literally touch thousands of people and make a true difference in their quality of life. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20298 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20299 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5008 - Building Teams that Work

Teams are becoming a staple in today's workplace. Learn the components of a successful team and the stages of its development. Master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20301 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20302 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5009 - Business and Marketing Writing

This fun, introductory course will teach you to write or identify copy that achieves business and marketing goals. Improve your work, your knowledge, your company's image, and your chances of getting hired, promoted or applauded! Learn how business and marketing objectives affect writing choices. Gain practical writing instruction in grammar, clarity, structure and more. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20429 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20430 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20431 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20432 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20433 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20434 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20435 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20436 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20437 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20438 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20439 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5010 - Business Finance for Non-Finance Personnel

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better personal financial position? Learn the basics of how a business operates, included how to develop successful business strategies and how to use financial statements to make better decisions. Position yourself to be more confident in your business and financial decisions. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20441 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20442 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20443 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20444 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20445 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20446 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20447 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20448 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20449 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20450 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20451 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5011 - Effective Business Writing

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? This course will help you identify and eliminate problem areas. Learn the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word. To enroll or for more information about this online class and/or additional start dates, visithttp://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20453 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20454 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20455 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20456 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20457 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20458 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20459 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20460 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20461 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20462 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20463 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5012 - Effective Selling

The goal of this course is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Learn how to lay the groundwork for repeat business and your future success. With the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20304 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20305 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5013 - Facilitating Adult Learners

You will discover ways to motivate adult students by tapping into their learning styles, interests, and needs. Learn dozens of powerful teaching techniques that will keep your adult learners excited and help them absorb your material effortlessly. You will also review course planning, creating a welcoming classroom setting, and using educational aids and technology. Finally, discuss classroom discipline and look at tools you can use to measure your students' performance. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20570 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20571 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20572 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20573 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20574 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20575 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20576 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20577 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20578 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20579 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20580 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5014 - Fundamentals of Supervision & Management

This course will help you master the basics of business by learning the language of management. Learn how to make a successful transition from employee to manager and how to manage your time so that you can deal with the constant demands of a managerial job. Learn the skills required to delegate responsibility and motivate your employees. Finally, learn how to solve problems and resolve conflicts so you can accomplish your job more effectively. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20582 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 40 of 40
20583 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20584 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20585 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20586 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20587 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20588 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20589 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20590 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40
20591 511 CEONL ------- - 11/09/16-12/30/16 Online Faculty 40 of 40
20592 512 CEONL ------- - 12/14/16-02/03/17 Online Faculty 40 of 40

XBL 5015 - Fundamentals of Supervision and Management II

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? Master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you will develop a plan of action to improve both your interpersonal skills and your work relationships. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
22654 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20307 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20308 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40

XBL 5016 - Fundamentals of Technical Writing

Learn the skills you need to succeed in the well-paying field of technical writing. Discover the secrets of successful technical writers, including technical writing conventions, interviewing skills, documentation management, publishing and formatting techniques, and how to get your first job as a technical writer. To enroll or for more information about this online class and/or additional start dates, visit http://www.jccc.edu/continuing-education/ways-to-register/ed2go-registration-instructions.html

CEU Hours: 2.4

Contact Hours: 24

 
CRN Days Time Date Location Instructor Seats Open
20594 502 CEONL ------- - 02/10/16-04/01/16 Online Faculty 39 of 40
20595 503 CEONL ------- - 03/16/16-05/06/16 Online Faculty 40 of 40
20596 504 CEONL ------- - 04/13/16-06/03/16 Online Faculty 40 of 40
20597 505 CEONL ------- - 05/18/16-07/08/16 Online Faculty 40 of 40
20598 506 CEONL ------- - 06/15/16-08/05/16 Online Faculty 40 of 40
20599 507 CEONL ------- - 07/13/16-09/02/16 Online Faculty 40 of 40
20600 508 CEONL ------- - 08/17/16-10/07/16 Online Faculty 40 of 40
20601 509 CEONL ------- - 09/14/16-11/04/16 Online Faculty 40 of 40
20602 510 CEONL ------- - 10/12/16-12/02/16 Online Faculty 40 of 40