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Adobe Graphic Design

XCAA 1019 - Acrobat Fundamentals - Windows

Explore the basic features of Adobe Acrobat. Learn how to navigate and organize PDF documents and create a PDF document from within Acrobat. Modify PDF content by rearranging, editing, and formatting existing text; and by adding headers, footers, watermarks, and backgrounds. Explore document review techniques, including the use of comments, markups, and automated reviews, such as Page View Sharing and Collaborate Live. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Acrobat Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Accessing PDF Documents
    a.	Open a PDF Document
    b.	Browse a PDF Document
2.	Creating and Saving PDF Documents
    a.	Create and Save a PDF Document from an Existing Document
    b.	Create a PDF Document from a Web Page
    c.	Combine Multiple PDF Documents
3.	Navigating Content in a PDF Document
    a.	Perform a Search in a PDF Document
    b.	Search Multiple PDF Documents
    c.	Work with Bookmarks
    d.	Create Links and Buttons
4.	Modifying PDF Documents
    a.	Manipulate PDF Document Pages
    b.	Edit Content in a PDF Document
    c.	Add Page Elements
5.	Reviewing PDF Documents
    a.	Add Comments and Markup
    b.	Compare PDF Documents
    c.	Initiate and Manage a Review
6.	Converting PDF Files
    a.	Reduce the File Size of a PDF Document
    b.	Optimize PDF Files
    c.	Convert and Reuse PDF Document Content
 
CRN Days Time Date Location Instructor Seats Open
50066 001 --WR--- 06:00-09:29 PM 01/11/17-01/19/17 RC 245 Faculty 7 of 7
50067 002 ---RF-- 08:00-03:59 PM 02/16/17-02/17/17 RC 245 Faculty 7 of 7

XCAA 1020 - Acrobat Advanced - Windows

Build on the fundamentals taught in Acrobat Fundamentals. Learn how to produce high-quality PDF documents for press and discover geospatial data in a PDF map. Insert multimedia content, including audio, video, and flash files; add bookmarks and links; and improve accessibility in a document. Explore prepress techniques including color management, proofing and converting colors, color separations, managing inks, trapping, and transparency flattening. Manage security issues by using password encryption and digital signatures. Use the Preflight feature to test and convert a document to comply with print provider requirements or ISO 9000 standards such as PDF/X, PDF/A, or PDF/E. Create interactive forms using both the Form Editor as well as LiveCycle Designer ES. This class can be taken as part of the Adobe Acrobat Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Acrobat Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Customizing the Acrobat XI Pro Workspace
    a.	Customize the Toolbars
    b.	Customize the Tool Sets
2.	Creating PDFs from Technical Documents
    a.	Create PDF Documents Using Autodesk AutoCAD
    b.	Measure Technical Drawings
3.	Enhancing PDF Documents
    a.	Embed Multimedia
    b.	Enhance PDF Document Accessibility
    c.	Use Actions
4.	Securing PDF Documents
    a.	Manage the Security of PDF Documents
    b.	Validate PDF Documents
5.	Creating Interactive PDF Forms
    a.	Create a PDF Form
    b.	Compile and Manage PDF Form Data
6.	Finalizing PDF Files for Commercial Printing
    a.	Apply Color Management Settings
    b.	Preview Printed Effects
    c.	Perform Preflight on a PDF Document
    d.	Create PDF/X, PDF/A, and PDF/E Compliant Files
    e.	Create a Composite and Color Separations
 
CRN Days Time Date Location Instructor Seats Open
50068 001 MT----- 08:00-03:59 PM 03/20/17-03/21/17 RC 245 Faculty 7 of 7

XCAA 1021 - Illustrator Fundamentals - Windows

Become familiar with the Adobe Illustrator environment, and then learn how to create a simple illustration by creating and manipulating shapes and by drawing and editing paths. Explore how to apply color and gradients and work with text and layers. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Illustrator Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Introducing Illustrator CC
    a.	Apply Design Principles, Elements, and Graphics Composition
    b.	Evaluate Graphics Scalability 
    c.	Navigate the User Interface
    d.	Customize the User Interface
2.	Creating Documents Containing Basic Shapes
    a.	Create Documents
    b.	Save Documents
    c.	Draw Basic Shapes
3.	Creating Documents Containing Customized Paths
    a.	Draw Paths
    b.	Modify Paths
4.	Creating Graphics Containing Customized Text
    a.	Insert Text
    b.	Apply Flow Text Along a Path
    c.	Insert Bounded and Threaded Text
    d.	Apply Text Styles
    e.	Insert Typographical Characters
5.	Customizing Objects
    a.	Import, Place, and Link Graphics
    b.	Alter the Appearance of Objects
    c.	Customizing Basic Shapes
    d.	Apply Strokes and Brushes
    e.	Fill Shapes
    f.	Apply Graphics Styles
   g.	Distort Text with Text Envelopes
6.	Preparing Documents for Deployment
    a.	Update Text
    b.	Wrap Text
    c.	Hyphenate Text
    d.	Optimize Content for Print
    e.	Optimize Content for the Web
    f.	Optimize Content for PDF Documents
 
CRN Days Time Date Location Instructor Seats Open
50069 001 --WR--- 06:00-09:29 PM 02/01/17-02/09/17 RC 245 Faculty 7 of 7
50070 002 MT----- 08:00-03:59 PM 03/13/17-03/14/17 RC 245 Faculty 7 of 7
50071 003 --WR--- 06:00-09:29 PM 03/22/17-03/30/17 Off Campus OHEC 141 Faculty 14 of 14

XCAA 1022 - Illustrator Advanced - Windows

Discover more advanced techniques for working with paths, masks, fills, and strokes in Adobe Illustrator. Explore how to customize colors and swatches, and enhance the appearance of artwork through effects and styles. Work with slices and optimize and export images for the Web. This class can be taken as part of the Adobe Illustrator Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Illustrator Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Drawing Complex Illustrations
    a.	Apply the Grid, Guides, and Info Panel
    b.	Combine Objects to Create Complex Illustrations
    c.	Organize Artwork with Layers
    d.	Create a Perspective Drawing
    e.	Trace Artwork
2.	Enhancing Artwork Using Painting Tools
    a.	Paint Objects Using Fills and Strokes
    b.	Paint Objects Using Live Paint Groups
    c.	Paint with Custom Brushes
    d.	Add Transparency and Blending Modes
    e.	Apply Meshes to Objects
    f.	Apply Patterns
3.	Customizing Colors and Swatches
    a.	Manage Colors
    b.	Customize Swatches
    c.	Manage Color Groups
    d.	Adjust Color
4.	Formatting Type
    a.	Set Character Formats
    b.	Apply Advanced Formatting Options to Type
5.	Enhancing the Appearance of Artwork
    a.	Apply Effects to an Object
    b.	Create Graphic Styles
    c.	Apply a Mask to an Object
    d.	Apply Symbols and Symbol Sets
6.	Preparing Content for Development
    a.	Prepare Artwork for Printing
    b.	Prepare Transparency and Colors for Printing
    c.	Create Slices and Image Maps
    d.	Save Graphics for the Web
    e.	Prepare Documents for Video
    f.	Prepare Files for Other Applications
7.	Setting Project Requirements
    a.	Identify the Purpose, Audience, and Audience Needs
    b.	Determine and Evaluate Standard Copyright Rules for Artwork, Graphics, and Graphics Use
    c.	Determine and Evaluate Project Management Tasks and Responsibilities
 
CRN Days Time Date Location Instructor Seats Open
50072 001 --WR--- 06:00-09:29 PM 02/22/17-03/02/17 RC 245 Faculty 7 of 7
50073 002 --WR--- 08:00-03:59 PM 05/03/17-05/04/17 RC 245 Faculty 7 of 7

XCAA 1023 - InDesign Fundamentals - Windows

Give your documents a well-designed, professional look using Adobe InDesign. Learn to use paragraph and character styles, layout features, and panels that enable you to easily customize both text and graphics. Discover how to build tables and prepare documents for delivery in print or on the web. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe InDesign Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Getting Started with InDesign
    a.	Identify Components of the InDesign Interface
    b.	Customize the InDesign Interface
    c.	Apply the Navigation Controls and Set Preferences
2.	Designing a Document
    a.	Establish Project Requirements
    b.	Apply Design Principles
    c.	Create a New Document
    d.	Add Test to a Document
    e.	Add Graphics to a Document
3.	Customizing a Document
    a.	Format Characters and Paragraphs
    b.	Apply Colors, Swatches, and Gradients
    c.	Create and Apply Styles
4.	Working with Page Elements
    a.	Arrange and Align Objects
    b.	Apply Layers
    c.	Transform and Manipulate Objects
    d.	Thread Text Frames
    e.	Edit Text
5.	Building Tables
    a.	Create and Modify a New Table
    b.	Format a Table
6.	Preparing a Document for Delivery
    a.	Resolve Errors in a Document
    b.	Export Files for Printing and for the Web
 
CRN Days Time Date Location Instructor Seats Open
50074 001 --WR--- 08:00-03:59 PM 01/04/17-01/05/17 RC 245 Faculty 7 of 7
50075 002 MT----- 08:00-03:59 PM 02/06/17-02/07/17 RC 245 Faculty 7 of 7
50076 003 --WR--- 06:00-09:29 PM 03/08/17-03/16/17 Off Campus OHEC 141 Faculty 14 of 14
50077 004 --WR--- 06:00-09:29 PM 04/05/17-04/13/17 RC 245 Faculty 7 of 7

XCAA 1024 - InDesign Advanced - Windows

Use Adobe InDesign to create interactive documents for viewing in a web browser with various features such as buttons, page transitions, movies, and audio files, hyperlinks, and animation. Learn how to manage long documents, external files, styles, and advanced page layouts. This class can be taken as part of the Adobe InDesign Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: InDesign Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Preparing Documents for Multiple Formats
    a.	Build Layout Versions
    b.	Link Content
2.	Managing Advanced Page Elements
    a.	Create Repeating Content
    b.	Change Text Layouts
    c.	Create Transparency
    d.	Anchor Objects and Manage a Library
3.	Managing Styles
    a.	Import Styles from Microsoft Word Documents
    b.	Manage Styles
4.	Building Complex Paths
    a.	Create Bezier Paths
    b.	Create Clipping Paths
    c.	Create Compound Paths
5.	Managing External Files and Creating Dynamic Documents
    a.	Import External Files
    b.	Create Document Sections
    c.	Insert Text Variables
    d.	Create Interactive Documents
6.	Managing Long Documents
    a.	Create a Book
    b.	Build a Table of Contents
    c.	Create Hyperlinks and Cross-References
    d.	Generate an Index and Insert Footnotes
7.	Publishing InDesign Files for Other Formats and Customizing Print Settings
   a.	Export PDF Files for Print
   b.	Export Interactive PDF Files and Files for Animation
   c.	Export Files for the Web
   d.	Manage Colors
   e.	Preview the Print Output
   f.	Create Print Presets
 
CRN Days Time Date Location Instructor Seats Open
50078 001 MT----- 08:00-03:59 PM 03/27/17-03/28/17 RC 245 Faculty 7 of 7
50079 002 MT----- 06:00-09:29 PM 04/24/17-05/02/17 RC 245 Faculty 7 of 7

XCAA 1025 - Photoshop Fundamentals - Windows

Explore how to use Adobe Photoshop to create professional-looking images for both print and the Web. Identify the components of the Photoshop environment, explore various methods of selecting image areas and discover how to modify and manipulate selections. Learn how to work with text, layers, and layer effects; how to adjust, retouch, and resize images; how to prepare images for printing and the web; how to optimize color management for print; and explore various techniques for adjusting the quality of an image and making color adjustments. This class can be taken as part of the Adobe Design Essentials Certificate and the Adobe Photoshop Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Getting Started with Photoshop
    a.	Organize Photoshop Assets by Using Adobe Bridge
    b.	Organize the Photoshop Workspace
    c.	Customize the Photoshop Workspace
2.	Creating Basic Images
    a.	Manage Image Elements and Formats
    b.	Apply Design Principles, Elements and Graphic Composition
    c.	Work with Digital Devices
3.	Managing Selections and Layers
    a.	Use Selection Tools
    b.	Manage Layers
4.	Adjusting Images
    a.	Modify Images
    b.	Repair Images
    c.	Implement Color Management
5.	Refining Images
    a.	Adjust Layers
    b.	Apply Camera Raw
    c.	Refine Images by Using Advanced Tools
6.	Managing Files in a Production Workflow
    a.	Import, Export and Organize Files
    b.	Save Images for the Web
    c.	Save Images for Print
    d.	Format Images for Other Programs
 
CRN Days Time Date Location Instructor Seats Open
50080 001 MT----- 08:00-03:59 PM 01/23/17-01/24/17 RC 245 Faculty 7 of 7
50081 002 MT----- 08:00-03:59 PM 02/27/17-02/28/17 RC 245 Faculty 7 of 7
50082 003 --WR--- 06:00-09:29 PM 03/15/17-03/23/17 RC 245 Faculty 7 of 7
50083 004 --WR--- 06:00-09:29 PM 04/19/17-04/27/17 Off Campus OHEC 141 Faculty 14 of 14

XCAA 1026 - Photoshop Advanced - Windows

Learn how to use color fills, gradients, patterns, and overlays. Create layer masks, grayscale masks, and clipping masks to show or hide various parts of an image. Explore how to create and edit paths and convert type to paths, and learn about the differences between raster and vector graphics. Apply a variety of creative effects, and prepare images for use in video productions. This class can be taken as part of the Adobe Photoshop Specialist Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Photoshop Fundamentals or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

Course Outline

1.	Creating Raster Images
    a.	Draw with Brushes
    b.	Create Gradients
    c.	Apply Tool Presets
2.	Applying Vector Image Tools
    a.	Create Images with Vector Paths
    b.	Apply the Shape Drawing Tools
    c.	Work with Type
    d.	Apply Type Special Effects
3.	Applying Advanced layer Techniques
    a.	Modify Image with Masks
    b.	Apply Special Effects by Using  Filters
    c.	Apply Special Effects to Layers
    d.	Apply Smart Objects for Nondestructive Editing
4.	Automating Tasks
    a.	Create and Apply Actions
    b.	Batch Process Files with Photoshop and Adobe Bridge
5.	Editing Video
    a.	Edit Video
    b.	Add Graphics, Titles, and Animation to Video
6.	Setting Project Requirements
    a.	Identify Purpose, Audience, and Audience Needs
    b.	Adhere to Copyright Rules for Artwork, Graphics, and Graphics Use
    c.	Determine and Evaluate Project Management Tasks and Responsibilities
 
CRN Days Time Date Location Instructor Seats Open
50084 001 MT----- 08:00-03:59 PM 04/10/17-04/11/17 RC 245 Faculty 7 of 7
50085 002 MT----- 06:00-09:29 PM 05/08/17-05/16/17 RC 245 Faculty 7 of 7

Adult Basic Education and GED

XGE 1100 - Orientation to Literacy Volunteering

If you're interested in working as a literacy volunteer or as a General Educational Development (GED) or English as a Second Language tutor in Johnson County Adult Education, this orientation session is for you. Handout material will be provided. No fee.

CEU Hours: .2

Contact Hours: 2

 
CRN Days Time Date Location Instructor Seats Open
50895 001 ------U 02:00-03:59 PM 01/08/17-01/08/17 CC 234 Ferree K 30 of 30

XGE 5000 - Adult Basic Education and GED Preparation Orientations - Antioch

Improve reading, writing and math skills. Study for the GED test and earn a Kansas High School Diploma. Students must register up to 24 hours in advance and attend orientation before beginning classes. The following items are needed at the time of registration: 1) a government-issued identification document with photograph such as a current passport or driver's license 2) if students are 16 or 17, they must provide a High School Attendance Disclaimer form, and 3) a $50 materials fee paid by check, money order, debit or credit card. Register in person at your chosen center; please note that no cash is accepted. For more information call 913-469-7621 or visit www.jccc.edu/adulteducation.

CEU Hours: .6

Contact Hours: 6

 
CRN Days Time Date Location Instructor Seats Open
50913 001 -TW---- 06:00-08:59 PM 01/10/17-01/11/17 Off Campus ANT Dykstra L 21 of 21
50914 002 -TW---- 06:00-08:59 PM 01/17/17-01/18/17 Off Campus ANT Dykstra L 21 of 21
50915 003 MT----- 02:00-04:59 PM 02/06/17-02/07/17 Off Campus ANT Dykstra L 21 of 21
50916 004 -TW---- 06:00-08:59 PM 02/21/17-02/22/17 Off Campus ANT Dykstra L 21 of 21
50917 005 MT----- 02:00-04:59 PM 03/06/17-03/07/17 Off Campus ANT Dykstra L 21 of 21
50918 006 -TW---- 06:00-08:59 PM 04/04/17-04/05/17 Off Campus ANT Dykstra L 21 of 21

XGE 5004 - Adult Basic Education and GED Preparation Orientations - OHEC

Improve reading, writing and math skills. Study for the GED test and earn a Kansas High School Diploma. Students must register up to 24 hours in advance and attend orientation before beginning classes. The following items are needed at the time of registration: 1) a government-issued identification document with photograph such as a current passport or driver's license 2) if students are 16 or 17, they must provide a High School Attendance Disclaimer form, and 3) a $50 materials fee paid by check, money order, debit or credit card. Register in person at your chosen center; please note that no cash is accepted. For more information call 913-469-7621 or visit www.jccc.edu/adulteducation.

CEU Hours: .6

Contact Hours: 6

 
CRN Days Time Date Location Instructor Seats Open
50897 001 --WR--- 06:00-08:59 PM 01/11/17-01/12/17 Off Campus OHEC Buescher M 15 of 15
50898 002 --WR--- 09:00-11:59 AM 01/18/17-01/19/17 Off Campus OHEC Buescher M 15 of 15
50899 003 -TW---- 06:00-08:59 PM 02/07/17-02/08/17 Off Campus OHEC Buescher M 15 of 15
50900 004 -TW---- 02:00-04:59 PM 02/21/17-02/22/17 Off Campus OHEC Buescher M 15 of 15
50901 005 -TW---- 06:00-08:59 PM 03/07/17-03/08/17 Off Campus OHEC Buescher M 15 of 15
50902 006 --WR--- 09:00-11:59 AM 03/22/17-03/23/17 Off Campus OHEC Buescher M 15 of 15
50903 007 -TW---- 06:00-08:59 PM 04/11/17-04/12/17 Off Campus OHEC Buescher M 15 of 15

XGE 5006 - Adult Basic Education and GED Preparation Orientations - West Park Center

Improve reading, writing and math skills. Study for the GED test and earn a Kansas High School Diploma. Students must register up to 24 hours in advance and attend orientation before beginning classes. The following items are needed at the time of registration: 1) a government-issued identification document with photograph such as a current passport or driver's license 2) if students are 16 or 17, they must provide a High School Attendance Disclaimer form, and 3) a $50 materials fee paid by check, money order, debit or credit card. Register in person at your chosen center; please note that no cash is accepted. For more information call 913-469-7621 or visit www.jccc.edu/adulteducation.

CEU Hours: .6

Contact Hours: 6

 
CRN Days Time Date Location Instructor Seats Open
50906 001 --WR--- 06:00-08:59 PM 01/11/17-01/12/17 Off Campus WPK Daley J 24 of 24
50907 002 --WR--- 09:00-11:59 AM 01/25/17-01/26/17 Off Campus WPK Daley J 15 of 15
50908 003 MT----- 06:00-08:59 PM 02/06/17-02/07/17 Off Campus WPK Daley J 15 of 15
50909 004 ---R--- 09:00-03:59 PM 02/23/17-02/23/17 Off Campus WPK Daley J 24 of 24
50910 005 MT----- 06:00-08:59 PM 03/06/17-03/07/17 Off Campus WPK Daley J 24 of 24
50911 006 --WR--- 09:00-11:59 AM 03/22/17-03/23/17 Off Campus WPK Daley J 24 of 24
50912 007 MT----- 06:00-08:59 PM 04/10/17-04/11/17 Off Campus WPK Daley J 24 of 24

XGE 5007 - Adult Basic Education and GED Preparation Orientation - Gardner

Improve reading, writing and math skills. Study for the GED test and earn a Kansas High School Diploma. Registration and $50 materials fee is due the first night of orientation. The following items are needed at the time of registration: 1) a government-issued identification document with photograph such as a current passport or driver's license 2) if students are 16 or 17, they must provide a High School Attendance Disclaimer form, and 3) a $50 materials fee paid by check or money order. To pay by debit or credit card, please call 913-469-2323 and provide the CRN number listed that corresponds to your orientation session. Students must attend orientation. Call 913-469-7621 or visit www.jccc.edu/adulteducation. There is a $50 materials fee.

CEU Hours: .6

Contact Hours: 6

 
CRN Days Time Date Location Instructor Seats Open
50904 001 -T-R--- 04:00-06:59 PM 01/10/17-01/12/17 Off Campus GML Downey M 50 of 50

Big Data

XCDD 1000 - Big Data - NoSQL Database Essentials

Relational and traditional databases are unable to keep up with the challenges of managing structured and unstructured data. A new set of technologies have emerged and been termed Big Data or NoSQL (meaning Not Only SQL). These Big Data databases are designed to be very fast and to scale to vast sets of data. In this course, students study Big Data concepts, technologies, and the new set of techniques to manage them. Topics include Hadoop as well as emerging tools like MongoD and other NoSQL databases. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: There are no prerequisites for this class, but prior relational database experience is recommended.

CEU Hours: .7

Contact Hours: 7

• Big Data Overview
• Big Data Concepts
• Data model for Big Data
• Big Data Architecture
• Data storage
• Mongo, Acid, BigTable, CouchDB
• MapReduce and Batch Processing 
• Batch layer
• Serving layer 
• Speed layer
• Capturing and analyzing web-scale data. 
• Emerging Trend of NoSQL and Big Data processing
• Hadoop Introduction
 
CRN Days Time Date Location Instructor Seats Open
50093 001 ----F-- 08:00-03:59 PM 01/27/17-01/27/17 RC 232 Faculty 14 of 14
50094 002 ----F-- 08:00-03:59 PM 03/10/17-03/10/17 RC 232 Faculty 14 of 14

XCDD 1001 - Essentials for Apache Hadoop

Apache Hadoop has become the platform of choice for Big Data analysis across industry. The need for expertise in operating Hadoop clusters and developing Hadoop applications is also increasing. In this introductory course, Apache Hadoop technologies will be introduced, including MapReduce, Hadoop Distributed File System (HDFS), Hive, Pig, HBase, Sqoop, Flume, and Hue. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Prior relational database experience is recommended.

CEU Hours: .7

Contact Hours: 7

• Why Hadoop? 
• Hadoop Ecosystem 
• MapReduce and HDFS 
• Hive 
• Pig 
• HBase 
• Sqoop 
• Flume 
• Hue 
• How does Hadoop fit into Your Architecture 
• Managing a Hadoop Clusters
• The Apache Open-Source Model
 
CRN Days Time Date Location Instructor Seats Open
50095 001 -----S- 08:00-03:59 PM 01/28/17-01/28/17 RC 232 Faculty 14 of 14
50096 002 -----S- 08:00-03:59 PM 03/11/17-03/11/17 RC 232 Faculty 14 of 14

XCDD 1002 - Data Analyst Training - Using Pig and Hive

Apache Hive is Hadoop's data warehouse infrastructure and it makes multi-structured data accessible to analysts, database administrators, and others without Java programming expertise. Apache Pig applies the fundamentals of familiar scripting languages to the Hadoop cluster. Hive and Pig allows the management and manipulation of data in a Hadoop cluster without Java programming experience. Apache Pig applies the fundamentals of familiar scripting languages to the Hadoop cluster. In this hands-on course, students learn how Apache Pig and Apache Hive enable data transformations and analyses via filters, joins, and user-defined functions. Participants learn how to apply data analytics and business intelligence skills to Big Data, including how to access, manipulate, and analyze complex data sets using HiveQL and other scripting languages. This class can be taken as part of the Big Data Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Essentials for Apache Hadoop class or comparable knowledge in addition to familiarity with SQL, including joins and subqueries.

CEU Hours: 2.1

Contact Hours: 21

• Hadoop Fundamentals
• Introduction to Pig
• Basic Data Analysis with Pig
• Processing Complex Data with Pig
• Multi-Dataset Operations with Pig
• Extending Pig
• Pig Troubleshooting and Optimization
• Introduction to Hive
• Relational Data Analysis with Hive
• Hive Data Management
• Text Processing with Hive
• Hive Optimization
• Extending Hive
• Choosing the Best Tool for the Job
• Comparing MapReduce, Pig, Hive,  and Relational Databases
• Which to Choose?
 
CRN Days Time Date Location Instructor Seats Open
50097 001 --WRF-- 08:00-03:59 PM 02/01/17-02/03/17 RC 232 Faculty 14 of 14
50098 002 -TWR--- 08:00-03:59 PM 03/14/17-03/16/17 RC 232 Faculty 14 of 14

XCDD 1005 - Introduction to Data Visualization with Tableau

Tableau has emerged as a leader in data visualization. Tableau users have the ability to use data analytics to turn massive amounts of data into visualizations that can be easily understood. Tableau's Data Engine translates actions into ad hoc queries and builds the visualization quickly. In this course, students learn to connect to data, navigate the Tableau interface, build and format visualizations, and build interactive dashboards. The course also covers Tableau Architecture, Filters, Graphs, Maps, Table Calculations, and Aggregating data. This class can be taken as part of the Data Visualization with Tableau Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Understanding of databases.

CEU Hours: 2.1

Contact Hours: 21

1. Introduction to Tableau
a. Tableau Overview.
b. Tableau Architecture
c. Tableau Objects
d. Navigating Tableau and the user interface

2. Connecting to Data
a. Data Sources
b. Creating Joins
c. Data Extracts
d. Filtered Extract
e. Exporting a Data Source

3. Visualization Basics
a. Tabular View
b. Show Me
c. Text and Formatting
d. Graphs and Graph Views
e. Mapping and Map Options
f. Filled Maps
g. Scatter Charts
h. Time Series and Trend Lines

4. Filters/Parameters
a. Defining filters
b. Using Global filters
c. Sorting
d. Filtering
e. Map Filters
f. Groups, Sets and Calculated Fields
 
5. Intermediate Visualization Skills
a. Data Roles and Options
b. Map Format Options
c. Dates and Times
d. Dynamic Filtering
e. Grouping
f. Visual Grouping
g. Sets and Groups

6. Table Calculation
a. Context filter
b. Table calculations 
c. Quick Table Calculations
d. Secondary Table Calculations

7. Graphs/Map
a. Gantt chart
b. Bins and Histograms
c. Bar charts, line charts, individual axis, blended axis, dual axis
d. Scatter plot, pie chart and bar chart
e. Maps-filled maps, maps pie chart, heat map, tree map and page shell

8. Aggregating data
a. Aggregating and disaggregating data
b. Reference line and trend lines
c. Drop lines, summary card
d. Annotation, mark labels, formatting

9. Dashboards
a. Creating a dashboard
b. Navigation in dashboards
 
CRN Days Time Date Location Instructor Seats Open
50099 001 MTW---- 08:00-03:59 PM 03/06/17-03/08/17 RC 250 Faculty 14 of 14

XCDD 1006 - Advanced Data Visualization with Tableau

Tableau has emerged as a leader in data visualization. Tableau users have the ability to use data analytics to turn massive amounts of data into easily grasped visualizations. This course is the continuation of Introduction to Data Visualization with Tableau. In this course, participants learn to master charts and build sophisticated dashboards with guided analytics. The course also covers Parameters, Calculations, Dates, If Statements, Data Blending, Story Points and collaboration. This class can be taken as part of the This class can be taken as part of the Data Visualization with Tableau Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Introduction to Data Visualization with Tableau or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. Tableau Advanced Features
a. Combination Charts
b. Data Blending
c. Parameters, Top N, Selective Hierarchy
d. Area Charts
e. Tree Maps
f. Bubble Charts
g. Forecasting
h. Ranking

2. Mastering Charts and Graphs and Maps
a. Heat Maps
b. Box Plots
c. Pareto Charts
d. Bullet Chart
e. Standard Deviations
f. Reference Lines with Banding

3. Dashboards and Guided Analytics
a. KPI Indicators
b. Map
c. Side by Side Circles
d. Bar Graphs
e. Order Detail
f. Ship Cost/Mode
g. Tiled Objects
h. Floating Objects
i. Dashboard Filtering
j. Legends
k. Story Points
 
4. Calculations
a. Functions, all datatype
b. Conditional Filters
c. Calculated Fields
d. Data Functions
e. Color Conditional Tables

5. Collaboration
a. PDF
b. PowerPoints
c. Export Images
d. Outlook
e. Tableau Reader
 
CRN Days Time Date Location Instructor Seats Open
50100 001 -TW---- 08:00-03:59 PM 03/28/17-03/29/17 RC 252 Faculty 10 of 10

XCDD 1007 - PowerPivot with Excel 2013

This two-day instructor-led course focuses on PowerPivot and Power View in Excel 2013. The attendees will also learn how to build, generate, and format workbooks, and visualizations using the Business Intelligence Center in SharePoint 2013. This class can be taken as part of the Data Analysis with Excel Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: Excel Advanced or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. PowerPivot 
a. What is a data model?
b. PowerPivot and Excel
c. New 2013 PowerPivot Features
d. PowerPivot and SharePoint
e. Enterprise Business Intelligence and PowerPivot
f. Enriching Data
g. Importing Data
h. Refreshing Data
i. Formatting Data
j. Sorting and Filtering
k. Creating Relationships
l. Calculations
m. SharePoint Sharing

2. Power View 
a. New 2013 Power View Features
b. Microsoft Power View User Interface
c. Tables
d. Charts
e. Saving and Sharing
f. BI Semantic Models

3. SharePoint 2013 Business Intelligence Center 
a. New 2013 SharePoint Central Administration
b. New 2013 Business Intelligence Center
c. Permissions and Roles
d. Included Document Library and List Apps
e. Create Custom Apps (Libraries) for Visualizations or Workbooks
f. Create Custom Connection Apps (Libraries)
g. SharePoint 2013 Business Intelligence Center
 
CRN Days Time Date Location Instructor Seats Open
50101 001 MT----- 08:00-03:59 PM 04/03/17-04/04/17 RC 232 Faculty 14 of 14

XCDD 1008 - Power BI with Excel 2013

This two-day instructor-led course focuses on Power BI for Excel 2013. Power BI consists of four powerful tools: PowerPivot, Power View, Power Query and Power Maps. These tools give users the ability to build their own data analysis models. This course reveals how to analyze and visualize their data using the tools included in Power BI. This class can be taken as part of the Data Analysis with Excel Certificate. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisites: PowerPivot with Excel 2013 or comparable knowledge.

CEU Hours: 1.4

Contact Hours: 14

1. Building Models in PowerPivot
a. PowerPivot Introduction
b. Importing Data into PowerPivot
c. Creating the Data Model
d. Creating Calculations and Measures with DAX
e. Time Intelligence
f. Data Analysis with Pivot Tables and Charts 

2. Building Interactive Reports and Dashboards with Power View
a. Optimizing Power Pivot Models for Power View
b. Creating Standard Visualizations with Power View
c. Creating Interactive Dashboards with Power View

3. Exploring and presenting Data with Power Query and Power Map
a. Data Discovery with Power Query
b. Geospatial Analysis with Power Map
c. Mining Your Data with Excel
 
CRN Days Time Date Location Instructor Seats Open
50102 002 -TW---- 08:00-03:59 PM 02/14/17-02/15/17 RC 232 Faculty 14 of 14

Business and Leadership

XBL 0100 - Addressing Poor Performance

Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders' skill and confidence in handling chronic performance problems. Leaders learn how to focus on operational and behavioral issues and how to overcome defensive reactions, such as deflecting, blaming and redirecting. Leaders also learn how to gather and use data to provide effective feedback, and how to balance seeking and telling to gain commitment for improvement. Leaders practice conducting performance improvement discussions. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50642 001 --W---- 08:00-11:59 AM 04/19/17-04/19/17 RC 146 Casas J 16 of 16

XBL 0102 - Building and Sustaining Trust

What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. This course introduces the Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common trust breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50662 001 -T----- 08:00-11:59 AM 01/17/17-01/17/17 RC 146 Summers L 16 of 16
50663 002 ---R--- 05:30-09:29 PM 03/02/17-03/02/17 RC 183 Ferguson G 16 of 16

XBL 0103 - Coaching for Peak Performance

This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50665 001 -T----- 08:00-11:59 AM 02/07/17-02/07/17 RC 146 Badaracco M 16 of 16
50666 002 ---R--- 01:00-04:59 PM 03/23/17-03/23/17 RC 146 Casas J 16 of 16
50667 003 --W---- 08:00-11:59 AM 05/03/17-05/03/17 RC 146 Billingsley M 16 of 16

XBL 0104 - Communicating for Leadership Success

This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50668 001 -T----- 08:00-11:59 AM 01/10/17-01/10/17 RC 146 Ferguson G 15 of 16
50669 002 ---R--- 03:30-07:29 PM 02/16/17-02/16/17 RC 146 Casas J 16 of 16

XBL 0105 - Delegating with Purpose

Delegation is a critical skill for leaders in today's "do more with less" business environment. Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands. In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion including the level of decision-making authority, amount of support, and methods for measuring and monitoring the delegation. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50673 001 -T----- 01:00-04:59 PM 01/31/17-01/31/17 RC 146 Hopkins G 16 of 16
50674 002 -T----- 08:00-11:59 AM 02/28/17-02/28/17 RC 146 Anderson K 16 of 16
50675 003 ---R--- 05:30-09:29 PM 04/13/17-04/13/17 RC 175 Glasscock T 16 of 16

XBL 0106 - Developing Yourself and Others

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is equally important to leaders as well as direct reports. In this course, learners are introduced to a practical process to guide their own and their direct reports' development planning efforts. The outcome is a meaningful development plan that supports the current and future business needs of the organization. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50676 001 -T----- 08:00-11:59 AM 01/31/17-01/31/17 RC 146 Anderson K 16 of 16
50677 002 ---R--- 03:30-07:29 PM 03/09/17-03/09/17 RC 175 Hopkins G 16 of 16
50678 003 ----F-- 08:00-11:59 AM 04/21/17-04/21/17 RC 146 Faculty 16 of 16

XBL 0107 - Driving Change

This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders will learn how to use three Change Accelerators to turn resistance into commitment, and inspire team members to take ownership of change. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50679 001 -T----- 01:00-04:59 PM 01/10/17-01/10/17 RC 146 Crawford C 16 of 16
50680 002 --W---- 08:00-11:59 AM 02/22/17-02/22/17 RC 146 Glasscock T 16 of 16
50681 003 ---R--- 05:30-09:29 PM 03/30/17-03/30/17 RC 175 Billingsley G 16 of 16

XBL 0110 - Resolving Workplace Conflict

Today's business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise. An unfortunate but natural by-product of these challenges is conflict. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. This class is part of the Business Leadership Certificate. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50701 001 ---R--- 05:30-09:29 PM 02/23/17-02/23/17 RC 146 Olberding J 16 of 16
50702 002 ---R--- 08:00-11:59 AM 03/23/17-03/23/17 RC 146 Glasscock T 16 of 16
50703 003 -T----- 08:00-11:59 AM 05/16/17-05/16/17 RC 146 Billingsley G 16 of 16

XBL 0112 - Maximizing Team Performance

Managers can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team's cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors of Results, Commitment, Communication, Process, and Trust. A resource guide and sample Team Charter is included. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50697 001 ---R--- 08:00-11:59 AM 05/04/17-05/04/17 RC 146 Summers L 16 of 16

XBL 0113 - The A.R.T. of Interviewing

Research shows that how an interviewer conducts interviews has a huge impact on an organization in terms of its reputation as an employer of choice and the quality of hires. However, the vast majority of resources on the topic are aimed only at the job seeker, while advice to interviewers is hard to find. This course focuses learners on the responsibility of the interviewer to provide the job candidate with a quality experience and explores the consequences of interviewer behaviors. It raises learners' awareness of the important role that they play, and equips them with skills to run an effective interview that yields meaningful behavioral data.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50065 001 ---R--- 08:00-11:59 AM 04/13/17-04/13/17 RC 146 Billingsley M 16 of 16

XBL 0200 - Accounting Basics

You will learn the essential language, concepts and processes of accounting, presented in a practical, non-technical fashion. Cover the nature of accounting and generally accepted accounting principles, as well as the process of accounting, accounting equations, debits and credits, and accounting cycles. Explore how to create financial statements, balance sheets, statements of income and retained earnings, statements of changes in financial position, and more. This class is part of the Business Accounting Certificate.

CEU Hours: 1.2

Contact Hours: 12

 
CRN Days Time Date Location Instructor Seats Open
50641 001 --WR--- 08:00-02:59 PM 01/25/17-01/26/17 RC 146 Faculty 16 of 16

XBL 0201 - Analyzing Financial Statements

Learn the accounting terms and concepts that will help you interpret your company's true financial performance by taking an in-depth look at what statements can tell you. You will cover the information required for accurate financial statements, what such statements reveal, and the ratios used in their analysis. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

Accounting concepts
1.	Accounting equation
2.	Debits and credits
3.	Cash vs. accrual accounting
4.	Generally accepted accounting principles

Financial statements
1.	Balance sheets: Assets, liabilities, stockholders' equity
2.	Statement of income
3.	Statement of cash flows

Financial statement analysis
1.	Steps to interpret and evaluate financial statements
2.	Horizontal and vertical analysis
3.	Identification and analysis of trends
4.	Use of ratios to analyze statements

 
CRN Days Time Date Location Instructor Seats Open
50643 001 --WR--- 08:00-11:59 AM 04/05/17-04/06/17 RC 155 Farmer C 16 of 16

XBL 0202 - Budgeting Fundamentals

There's no doubt, budgeting is critical to bottom-line performance. You will cover the basics of budgeting in a simple, nontechnical manner. Topics include budgeting concepts and terms; planning, building and implementing a budget; and budgetary management and control. The preparation of operating and capital budgets is emphasized. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

 
CRN Days Time Date Location Instructor Seats Open
50660 001 -TW---- 08:00-11:59 AM 03/07/17-03/08/17 RC 155 Farmer C 16 of 16

XBL 0203 - Cost Accounting

Cost accounting is the part of managerial accounting which identifies, defines, allocates, measures, reports and analyzes current and predicted costs. Cost information is accumulated by a firm's information system and then assigned to various segments and activities (departments, segments, branches, products, territories, etc.). Learning objectives for this class are: 1) The purpose and process of cost accounting; 2) The basic components of a product's cost; 3) The terminology used in cost accounting; 4) How costs behave; 5) How and why predetermined overhead rates are computed; 6) How to separate mixed costs into fixed and variable components using the high-low method; 7) The difference between job costing and process costing methods of accumulating costs; 8) The concept and computation of equivalent units of production; 9) How to prepare a Cost of Production Report. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: .8

Contact Hours: 8

Learning Objectives:
1.  The purpose and process of cost accounting.
2.  The basic components of a product's cost.
3.  The terminology used in cost accounting.
4.  How costs behave.
5.  How and why predetermined overhead rates are computed.
6.  How to separate mixed costs into fixed and variable components using the high-low method.
7.  The difference between job costing and process costing methods of accumulating costs.
8.  The concept and computation of equivalent units of production.
9.  How to prepare a Cost of Production Report.
 
CRN Days Time Date Location Instructor Seats Open
50671 001 --WR--- 08:00-11:59 AM 02/15/17-02/16/17 RC 155 Farmer C 16 of 16

XBL 0207 - Managerial Accounting

Learn the necessary information to make better business decisions in this newly revised course, that now meets for 3 sessions, to explore topics more in depth than before. You will learn to identify various cost behaviors, predict costs using Excel, utilize cost-volume-profit calculations, business segment reporting, how to create static and flexible budgets and performance reports, how to measure performance through use of return on investment and residual income methods, use operations performance metrics, make vs. buy decisions, know when to add or drop product lines, discounted cash flows, and use Excel for capital investment analysis and financial statement analysis. The class is presented in a practical, hands-on, and supportive fashion. This class is part of the Business Accounting Certificate. Note: Those without an accounting background are strongly encouraged to start with Accounting Basics before enrolling in the other courses.

CEU Hours: 1.2

Contact Hours: 12

 
CRN Days Time Date Location Instructor Seats Open
50696 001 -TWR--- 08:00-11:59 AM 04/25/17-04/27/17 RC 155 Henn R 16 of 16

XBL 0300 - Building a Team Even If You Aren't the Leader

Working within and leading a team requires excellent communication skills. Through interactive exercises and discussions, you will understand teams and team members, embrace diversity and unity, investigate conflict and its resolution, recognize hazards to the team and its mission, identify leadership and communication styles, practice interpersonal techniques, use a function matrix and a decision grid, and learn the guidelines for urgent situations. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives
1. To experience teambuilding
2. To define team, group, diversity, belonging
3. To identify characteristics of functioning teams, team members, and team leaders
4. To identify the kinds of teams and the advantages of each
5. To investigate conflict and its resolutions
6. To become familiar with team tools
 
CRN Days Time Date Location Instructor Seats Open
50661 001 -T----- 08:00-03:59 PM 03/07/17-03/07/17 RC 146 Anderson K 16 of 16

XBL 0301 - Engaging Your Audience

Audience engagement is often forgotten in our fast-paced business world. Did you know that the seating arrangement can pre-determine the level of engagement? Did you know that most adults who listen to a lecture remember only five percent of the content 24 hours later? Researchers have found that curiosity, opportunity, relevancy, and novelty (CORN) capture and hold people's attention. Get your audiences involved and excited with 50-plus interactive techniques that will CORN-feed your next audience. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To experience and understand the benefits of engagement
2. To connect engagement with 
a. presentation purpose, 
b. audience diversity, and 
c. desired outcomes
3. To design engagement strategies for presentation scenarios
 
CRN Days Time Date Location Instructor Seats Open
50684 001 ---R--- 08:00-11:59 AM 03/30/17-03/30/17 RC 146 Anderson K 16 of 16

XBL 0302 - Grammar, Punctuation and Proofreading Tips

The tools, tips and techniques presented in this course will help you to develop the competence and confidence you need in written communication. You will concentrate on grammar concerns: effective sentence structure, proper punctuation and correct word usage. You will be able to compose appropriate written correspondence with clarity and conciseness by the end of the course. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To review grammar and sentence basics and strategies
2. To understand punctuation functions
3. To identify proofreading tasks and techniques

 
CRN Days Time Date Location Instructor Seats Open
50687 001 ---R--- 08:00-11:59 AM 02/02/17-02/02/17 RC 146 Anderson K 16 of 16

XBL 0303 - Listening to the Verbal and Non-Verbal

Almost everyone has heard of "Active Listening", but have you heard of the other eight kinds? Listening is a neglected leadership skill. By honing your listening skills, you will gather information, develop rapport, and influence those around you. Consider words, meanings, and messages within the context of non-verbal communication. Learn how to project confidence and calm at your next meeting, determine if your customer is telling the full truth, and understand your boss's silence.This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course Objectives
1. To understand the nature of listening with multiple senses
2. To improve business communication and teamwork within a diverse workplace
3. To investigate the impact of non-verbal communication within a diverse environment
 
CRN Days Time Date Location Instructor Seats Open
50695 001 -T----- 01:00-04:59 PM 02/21/17-02/21/17 RC 146 Anderson K 16 of 16

XBL 0304 - Speaking and Presenting for Business Meetings

Help tame the anxiety you feel when you have to stand up or speak up in a meeting. Practice tips from "professionals who speak" and from "professional speakers." Learn four components to include with each point and four ways to connect with your audience. Discover movement, gesture, vocal and facial expression, speed, volume, pitch, and pause as the tools of your trade. Deliver a personal or organizational story with the "Simple Steps to Storytelling." Small-group and share-pair exercises will provide a safe place to polish your speaking and presenting skills. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives 
1. To control anxiety through preparation and techniques
2. To analyze the audience and identify the purpose
3. To apply models in content organization and development
4. To practice relevant storytelling in content development
5. To understand how influential leadership and inspirational language can drive a message
6. To know and use delivery techniques and criteria for dress rehearsals
 
CRN Days Time Date Location Instructor Seats Open
50704 001 ---R--- 08:00-03:59 PM 04/27/17-04/27/17 RC 146 Anderson K 16 of 16

XBL 0305 - Writing for Business Results

From writer to readers to results - each element in effective business writing helps create memorable and informative connections that lead to actions and the business at hand. We will review good writing skills, such as readability and flow factors. We will consider parallelism, voice, vocabulary, sentence structure, paragraph development, and document organization. We will practice collaborative writing and common messages such as inquiries, responses to complaints and compliance requests, and bad news. Additional topics include email management, ancillary elements of letters, and informal and formal reports and proposals. This class is part of the Business Communication Certificate.

CEU Hours: .7

Contact Hours: 7

Course Objectives
1. To understand the nature of business and business writing within the changing context of business communication
2. To apply the concepts of and the connection between the "Reader's Reality" and the "Writer's Agenda" for getting to the point
3. To apply composition models for clarity and completeness in messages
4. To use guidelines in practicing common business messages
5. To understand the criteria for appropriate readability, mood, voice, tone, and formality
6. To increase self-confidence in one's ability in solo or collaborative writing
 
CRN Days Time Date Location Instructor Seats Open
50709 001 -T----- 08:00-03:59 PM 04/11/17-04/11/17 RC 146 Anderson K 16 of 16

XBL 0306 - Editing, Revising and Polishing Business Writing

Once you have drafted and composed your written communication, you have another stage to apply to the message. Editing is deciding what changes to make, revising is making the changes, and polishing is making it sound good. One slipped word or one convoluted sentence can send a miscommunication and create a misunderstanding. Learn to avoid wordiness, misplaced verbs and modifiers, unrepresented pronouns, inappropriate tone, unfortunate informality, and other writing issues. We will practice editing, revising, and polishing. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50682 001 -T----- 08:00-11:59 AM 05/02/17-05/02/17 RC 146 Anderson K 16 of 16

XBL 0307 - Persuasive Writing for Business

Whether it's reports, proposals, presentations, letters or emails, every business communication exists to persuade as well as inform. Learn the principles of persuasion and the practical skills that can advance your career and leadership potential. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course participants will learn:
1. The role persuasion plays in our daily lives and in business.
2. To identify audience needs and preferences.
3. Persuasive techniques for most situations and audiences.
4. Powerful words and phrases to use in persuasion.
6. The importance of the summary and transmittal document.
7. Self-editing techniques.
 
CRN Days Time Date Location Instructor Seats Open
50700 001 -T----- 08:00-11:59 AM 03/21/17-03/21/17 RC 146 Billingsley G 16 of 16

XBL 0308 - 7 Tips for Writing Awesome Marketing Content That Gets a Response

Writing has changed dramatically over the past 5 years. This hands-on workshop uses fun, fast-paced activities and games to teach a new way to create marketing content - faster. Participants learn to: write emails, blogs, web content, and social media content; produce content quickly - on difficult deadlines; write for audiences with short attention spans; and use the latest industry writing standards.

CEU Hours: .8

Contact Hours: 8

Participants who attend this course will learn how to:

1. Write faster, to meet tough deadlines
2. Simplify the writing process
3. Get people to actually read their emails, web content, blogs, social media posts
4. Edit their own writing to match the expectations of today’s readers
5. Apply 100+ techniques for making the writing process easier
 
CRN Days Time Date Location Instructor Seats Open
50640 001 ---R--- 08:00-04:59 PM 05/11/17-05/11/17 RC 146 Faculty 16 of 16

XBL 0309 - Technical Writing Bootcamp--Complex Manuals, Reports, and Training Materials That Employers Love

Learn secret professional techniques to write any kind of technical content easier, faster, and better. Use the latest standards for writing reports, manuals, processes, policies, procedures, and training materials. Learn to: write about technical topics that you know nothing about; write about complex subjects for an executive, lay, or consumer audience; write step-by-step procedures; meet impossible deadlines; and write for audiences with "short attention spans".

CEU Hours: .8

Contact Hours: 8

1. Write faster, to meet tough deadlines
2. Make complex subjects easy-to-read for executives, consumers, and employees
3. Get people to actually read their reports, manuals, processes, and procedures
4. Edit their work so that it’s easier to read
5. Overcome “blank page” syndrome
6. Organize content in very complex documents
7. Apply 50+ techniques for making the writing process easier
 
CRN Days Time Date Location Instructor Seats Open
50706 001 --W---- 08:00-04:59 PM 03/29/17-03/29/17 RC 146 Faculty 16 of 16

XBL 0320 - How to Transform Disagreement in Meetings

Meetings can dissolve into a mess of entangled opinions and injured feelings or sensibilities. Whether you are the meeting leader or a participant, you can use techniques that will defuse the confusion. Teams that function well embrace dispute and conflict as a way to uncover the best decisions and plans of action. Once the team has navigated through the disagreement, members find commitment and trust on the other side. Learn strategies for transforming disagreement into agreement. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50691 001 ---R--- 08:00-11:59 AM 01/19/17-01/19/17 RC 146 Anderson K 16 of 16

XBL 0330 - Building Intercultural Work Teams

In our global world, working within diverse teams that reach across many cultures is a critical business need. Learn powerful strategies and practical skills needed to bridge crucial differences in language, culture and business protocols. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

Course participants will be able to:
1. Understand cultural differences in language, social and business behaviors and values.
2. Develop cultural self-awareness.
3. Communicate clearly to non-native speakers.
4. Apply strategies for effective cross-cultural team building and functioning.
5. Learn culturally important touchstones for various cultures, including how they perceive and use time, personal space, body language, gestures and other elements of cultural identity and communication.
6. Appreciate and value the contributions of a diverse team.
 
CRN Days Time Date Location Instructor Seats Open
50664 001 ---R--- 08:00-11:59 AM 02/16/17-02/16/17 RC 146 Billingsley G 16 of 16

XBL 0340 - Speaking to Influence Decisions and Actions

Have you attended a meeting, listened to the speakers, and then later fail to remember even the main points? Most of us have. Yet, speakers can learn techniques that embed content into the collective memory of their audiences. We will analyze effective communication for oratory techniques that are designed to capture an audience's attention and imagination. In an interactive, experiential learning environment, we will apply and practice effective techniques that drive the speaker's or presenter's content into the memory of audience members, so they can digest content, retrieve information, and act on convictions effectively and efficiently. This class is part of the Business Communication Certificate.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50705 001 ---R--- 08:00-11:59 AM 04/20/17-04/20/17 RC 146 Anderson K 16 of 16

XBL 0400 - Effective Supervisory Skills

As a supervisor, you are asked to empower your workforce using a team approach for greater productivity. Learn how to provide leadership for groups and hold them accountable for their own productivity, how to involve employees in their own appraisals, and strategies for training new employees.

CEU Hours: .7

Contact Hours: 7

 
CRN Days Time Date Location Instructor Seats Open
50683 001 ---R--- 08:00-03:59 PM 02/23/17-02/23/17 RC 146 Simpson D 16 of 16

XBL 0401 - Facilitation

The facilitator's job is to support everyone to do their best thinking and practice, to understand their common goals, and assist in achievement without taking a particular position in the discussion. It is not instructing. It is not mediating. It is critical to the facilitator's role to have the knowledge and skill to be able to intervene in a way that adds to the group's creativity rather than taking away from it. Learn about the essential facilitation aptitudes; good meeting practices; a variety of listening skills including ability to paraphrase; stacking a conversation; drawing people out; balancing participation; and making space for more reticent group members.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50685 001 ----F-- 08:00-11:59 AM 02/24/17-02/24/17 RC 146 Faculty 16 of 16

XBL 0403 - Increasing Your Emotional Intelligence

The definition of Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This course will help develop your level of EI, identify negative consequences of unmanaged emotions on your personal effectiveness, and increase your empathy and social skills. Practice techniques that achieve greater self-awareness, self-control, and self-motivation. Learn the importance of EI on building good relationships, and how EI can be applied at the workplace to enhance employee relationships and increase productivity.

CEU Hours: .7

Contact Hours: 7

 
CRN Days Time Date Location Instructor Seats Open
50692 001 -T----- 08:00-03:59 PM 02/14/17-02/14/17 RC 146 Summers L 16 of 16

XBL 0405 - Time Management

Time is money, and a lot of it gets lost in disorganization and disruption. Review ways you can organize and prioritize for greater workplace efficiency. Learn to get a grip on your office space, organize your work flow, learn how to use your planner effectively, say no without guilt, and delegate some of your work to other people.

CEU Hours: .4

Contact Hours: 4

Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. This workshop helps you organize and prioritize for greater workplace efficiency. You'll learn to get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.


1.	Left Brain/Right Brain 
2.	Case Study: Another Day at the Office 
3.	Setting Goals 
4.	Planning Tools 
5.	The Four D's 
6.	Organizing your Workspace 
7.	Organizing Files for Retrieval 
   a.	Sorting Based on File Type  
   b.	The Batching Technique 
8.	Managing Your Workload 
   a.	Case Study: Mary Marvelous 
   b.	Workload Analysis 
9.	Delegation 
10.	Projects 
11.	Set a Ritual
 
CRN Days Time Date Location Instructor Seats Open
50707 001 -T----- 08:00-11:59 AM 01/24/17-01/24/17 RC 146 Hopkins G 16 of 16

XBL 0406 - Train the Trainer

In today's business climate, more and more people are becoming trainers, either by choice or because their job demands it. Often they are thrust into a difficult situation without much understanding of what training is or how to do it well. This course is designed to provide you with skills, information, and practical experience to become an effective workplace trainer. Topics include facilitation techniques, learning design, PowerPoint design tips, dealing with difficult students, presentation skills and much more.

CEU Hours: 1.4

Contact Hours: 14

Often subject matter experts are asked to become trainers. This 2-day program covers everything you ever needed to develop dynamic content, present powerful presentations and deliver results. Video-taping is done for enhanced learning.

Learn to:
1.	Assess training needs. 
2.	Establish a evaluation system. 
3.	Use adult learning theory in design & delivery.
4.	Design solid content. 
5.	Add in creativity and fun. 
6.	Engage and involve participants.
7.	Capture participants' imagination.

Leave knowing the basics of developing and delivering effective training. Plus leave with techniques for handling an unruly audience, keeping an audience's interest and strategies for maximizing the learning experience.
 
CRN Days Time Date Location Instructor Seats Open
50708 001 MT----- 08:00-03:59 PM 04/24/17-04/25/17 RC 146 Hopkins G 16 of 16

XBL 0408 - PCI and GLBA Compliance Training

Understand the threats to credit card security and theft of personal identifying data. Learn security practices and principles as required by the Payment Card Industry Data Security Standard (PCI DSS) for all employees who process credit card transactions. Safeguarding personal information as required by the Gramm-Leach-Blily Act (GLBA) is also covered. Includes Walking the Corporate Beat book written by the instructor, which explains business processes and practices that reduce the risk of fraud, theft and destructive behavior in the workplace.

CEU Hours: .2

Contact Hours: 2

Learning objectives: Attendees will learn to identify potential threats to credit card data and personal identifying information which can be stolen and used to commit fraud and identity theft.  Attendees will learn security processes and practices to apply to their daily duties.
 
Course outline:
PCI DSS standards
Credit card security features
Fraud
Personal data
Protecting privacy
Security practices and processes
Preventing fraud and identity theft
 
CRN Days Time Date Location Instructor Seats Open
50698 001 ---R--- 08:00-09:59 AM 03/09/17-03/09/17 RC 146 Tabman M 16 of 16
50699 002 -T----- 08:00-09:59 AM 05/09/17-05/09/17 RC 146 Tabman M 16 of 16

XBL 0409 - Investigative Interviewing

Retired FBI Agent and former police officer will teach interviewing and investigative techniques that have been effective in investigations ranging from auto accidents to complex white collar crimes. How to gather pertinent facts, assess credibility and prepare cogent and effective reports will be taught.

CEU Hours: .3

Contact Hours: 3

1. Understanding the investigation process
2. Interview preparation
3. Nature of evidence
4. Opening and closing the interview
5. Notetaking
6. Listening and Observing
7. Mindset of the investigator
8. Report Writing
 
CRN Days Time Date Location Instructor Seats Open
50693 001 ---R--- 08:00-10:59 AM 04/06/17-04/06/17 RC 146 Tabman M 16 of 16

XBL 0500 - Grant Writing Finally Made Easy

Develop your grant writing skills and reduce time spent in the process with the exclusive step-by-step method you will experience in this course. It begins with an introduction to grant writing with templates, and culminates with the business of grant writing, including ethics and professionalism. Learn how to identify potential funding sources, write goals and objectives, develop evaluation and sustainability plans, and prepare and justify budgets. Included in the course are the workbook and electronic template files to get you well on your way to applying for competitive funding from government agencies, foundations, and corporations; a process that requires a combination of both art and science.

CEU Hours: .4

Contact Hours: 4

1. Strategies for Research in Grant Writing
2. Components of a Grant Proposal 
3. Identifying potential funding sources 
4. Developing Collaboration and Networks
5. Understand proposal guidelines and requests for proposals (RFP) 
6. Writing goals and objectives 
7. Evaluation and Sustainability Planning
8. Preparation of the Budget and justification  
9. Procedures for grants submission and grants start-up 
10. The grant review process 
11. Writing cover letters
12. Preparing a curriculum vitae

 
CRN Days Time Date Location Instructor Seats Open
50688 001 -T----- 05:30-09:29 PM 01/24/17-01/24/17 RC 155 Wright B 16 of 16
50689 002 ---R--- 08:00-11:59 AM 03/02/17-03/02/17 RC 155 Wright B 16 of 16
50690 003 ----F-- 01:00-04:59 PM 04/28/17-04/28/17 RC 155 Wright B 16 of 16

XBL 0601 - Confusion to Clarity: How Millennial Perspective on Work/Life Balance will Change Your Organization

Millennials...they're numerous, they're the future, and they know it. Their preferences, values and needs matter and will increasingly impact talent decisions and business outcomes. Can the millennial "work/life perspective" and an organization's "business balance" be compatible? Can you adapt company culture, managerial roles and your own mindset? This session will use an experiential approach to bring clarity to these issues. You will be engaged in discussions, collaborative activities and quick, fun interactive challenges designed to:1. Understand generational differences on life experiences.2. Envision possibilities of the new "work/life blend" world. 3.Take the risk to make crucial changes for the continued success of your organization.

CEU Hours: .4

Contact Hours: 4

1. Acknowledge your own perception on money, motivation for working and business focus.
2. Understand how the younger generation of workers perceive WORK, why they value work/life balance and what we might learn from them.
3. Examine ways to help millennials grow and expand, lead them to accept management positions and be committed to the success of your organization.
 
CRN Days Time Date Location Instructor Seats Open
50670 001 -T----- 08:00-11:59 AM 03/28/17-03/28/17 RC 146 Faculty 16 of 16

XBL 0603 - Get it Right: Find Work that You LOVE!

We all want to be happy but what are we doing to make that happen? You spend 40+ hours at work and if you are not happy there, it's heavily influencing the quality of your evenings and weekends. Come to this workshop if you would want to be able to say, "I get to go to work" instead of "I have to go to work." In this workshop you can learn about readily available tools to guide you to the right work for you. You will also learn how to make your brain chemistry work for you instead of against you as you begin your journey to the right work for you. This workshop will help you to develop a concrete plan for identifying what you want and exactly how to get it.

CEU Hours: .4

Contact Hours: 4

1.	Explain the connection between work, flow and happiness.

What is work? “It’s only work if you would rather be doing something else.” Mihaly Csikszentmihalyi  points out that Aristotle once argued that happiness is the only thing we seek for its own sake. Everything else we strive for, money, fame, power, clothing, entertainment, etc., are all sought because we believe they will bring us happiness. Csikszentmihalyi describes a concept he calls “flow.” This is the business person’s version of “being in the zone.” When we experience flow, we feel right with the world, work is easy and excellence comes to us. It is when we are in flow we can feel true happiness.

2.	Evaluate where you are right now. What is the source of discontent or the unrealized dream?

Are you happy in your work? What has distracted or side-tracked you from the work you might love? Has work always just been what you “HAVE” to do? Are you enjoying your work but wondering what comes next? Have you ever, even briefly, felt flow in your work? Have you once loved what you do but lost that sense of purpose, that sense of flow? What do life cycles have to do with your work and where are you on this map? What happens when you are in transition and how is that impacting your “flow?” You can have your excuses, or you can have what you want. The first challenge is to become aware of the excuses you are using and the second challenge is to see around them. 

3.	Describe the symbiotic relationship between self-talk and brain chemistry.

Make your brain work for you instead of against you. Neurotransmitters such as Dopamine, Oxitocyn, Serotonin and Endorphins start pumping when we are thinking about happy things and when we think negative thoughts, our supply of these critical chemicals becomes depleted. It turns out that what we think has a tremendous effect on how we feel and, the filters we use to see the world. The more negative things we say about ourselves, the more negative and dangerous the world appears. Conversely, thinking positively allows us to see when opportunities present themselves. Eleanor Roosevelt was much more right than she understood when she said, “If you think you can or you think you can’t, you’re right.” How do you turn off the negative self-talk and turn on the more positive thinking that produces the DOSE chemicals that help you move towards what you want. The key is to learn to use some simple, time-proven strategies for turning on the self-talk and turning off the negative stream. [Several simple strategies that will get immediate results are presented.]

4.	Explain the importance of “Being Who You Are!”

It is said that inscribed in one of the courtyards of the ancient Greek Temple of Apollo at Delphi is the aphorism, “Know thyself.”  It is when we are true to who we are that greatness or excellence can come. When we are being who we are, we can stop rowing upstream and allow the current of life to help us, 

5.	Describe the tools readily available for discovering who you are.

Don’t know who you are? There are tools readily available to help you understand. Start with the Kolbe to identify your conative instincts. These conative instincts explain how you naturally approach achieving or accomplishing anything. Given your profile, you can then use the Kolbe tool to discover what careers will work best for you and what careers will be a challenge. Your conative instincts are develop themes and you can explore this with the Strengths 2.0. This can give you a deeper understanding why certain careers will work and others are harder. It will help you understand what elements will need to be in place for you to experience flow in your work. Finally, you can explore your preferred way of interacting with others. What works easily for you and what takes an effort? When you understand this and how this and your strengths have emerged from your conative instincts, you are now ready to find the work that will make “flow” possible for you. 

6.	Describe a process for getting to where you want to be. 

How do you get from here to there? You now know where you want to be, or at least you have a better idea of where you want to be, but how do you get there? It’s time to engage your brain differently. There is a process that can make DOSE work for you rather than against you. Use the GPS {Goal, Progress, Staying the Course) system to guide you to your better work. [A systematic, step-by-step process will be introduced].


 
CRN Days Time Date Location Instructor Seats Open
50686 001 -T----- 08:00-11:59 AM 04/18/17-04/18/17 RC 146 Faculty 16 of 16

XBL 0701 - Basics of Communication

Improve your interactions with other people by honing your listening skills, learn to ask better questions and becoming aware of nonverbal messages. Be assertive, without being aggressive or too passive; find out how to counter the manipulative tactics of difficult people; and learn to better manage yourself for a professional image.

CEU Hours: .2

Contact Hours: 2

• 10 commandments of positive relationships
• Self-awareness
• Feeling competent
• Communication barriers
• Asking good questions
• Listening skills
• Johari Windows
• Improving your self-image
• Five approaches to relationships
• Your frame of reference
• The assertive formula
• Saying no
 
CRN Days Time Date Location Instructor Seats Open
50646 001 -T----- 09:30-11:29 AM 04/04/17-04/04/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0702 - Basics of Conflict Resolution

All of us experience conflict. The most important thing is to learn how to manage it in productive ways. Learn to recognize the most common conflict resolution styles and when to use them, as well as the use of non-verbal and verbal communication skills to develop effective techniques for conflict intervention. The result is increased trust and morale, which leads to enhanced productivity and performance.

CEU Hours: .2

Contact Hours: 2

 • The positives and negatives of conflict
 • Types of conflict
 • The Johari Window
 • The five stages of conflict
 • Your conflict resolution style
 • The Communication Funnel
 • Questioning and listening skills
 • Seven steps to ironing things out
 • Facilitation skills
 • Setting norms
 • Making an intervention
 
CRN Days Time Date Location Instructor Seats Open
50647 001 --W---- 09:30-11:29 AM 01/18/17-01/18/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12
50648 002 M------ 09:30-11:29 AM 04/10/17-04/10/17 Off Campus LPKC Olberding J 12 of 12

XBL 0703 - Basics of Dealing with Change

Managers who have an understanding of the dynamics of change are better equipped to handle it and adopt practical strategies to deal with resistance. This class will help you see that change can be a positive thing and guide you through the various stages so you and your team will be prepared to deal with the inevitable changes that come your way.

CEU Hours: .2

Contact Hours: 2

•	The change process
•	The human response to change
•	The pace of change and the pace at which people adopt change
•	The pyramid response to change
•	Resisting and welcoming change
•	The Four-Room Apartment of change and how to use it
•	How to increase your resiliency to change
•	Managing anger
•	Dealing with stress
•	An action plan for success
 
CRN Days Time Date Location Instructor Seats Open
50649 001 -T----- 09:30-11:29 AM 02/07/17-02/07/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0704 - Basics of Giving and Receiving Feedback

Feedback is a two-way process and it can be tricky on both sides. Effective feedback reduces uncertainty and can be an extremely useful development tool. On the giving end it must be timely, balanced, specific and relevant. On the receiving end it requires listening without assumptions, clarifying to ensure the message has been received as intended, and openness to making needed adjustments.

CEU Hours: .2

Contact Hours: 2

1. Types of Feedback
2. Tips for Giving Effective Feedback 
3. The Communication Funnel
4. Active Listening
5. How to Ask the Right Questions
6. Accepting Criticism
 
CRN Days Time Date Location Instructor Seats Open
50651 001 --W---- 09:30-11:29 AM 02/15/17-02/15/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0705 - Basics of Setting Leadership Goals

Leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. This course for leadership development is designed to help you create and accomplish your goals and to help lead others to get extraordinary things done.

CEU Hours: .2

Contact Hours: 2

 • Leadership profile and competencies to highlight your strengths and challenges
 • Directional and consequential thinking and how to develop these skills
 • Strategies for influencing others through improved communication and interaction
 • Your role in making meetings effective, both as a leader and as a participant
 • Critical problem-solving skills and the tools and techniques you can use
 • Strategic planning with a SWOT analysis to introduce change
 • Ways to manage the change process effectively for sustainable growth
 
CRN Days Time Date Location Instructor Seats Open
50654 001 -T----- 12:30-02:29 PM 03/07/17-03/07/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0706 - Basics of Anger Management

Learn how to identify and understand anger so that you can handle it effectively - for others and yourself. Increased communication and problem solving skills reduce the frustration that leads to anger. You'll learn various techniques to deal effectively with anger issues - from getting to the real cause of the issue to diminishing harmful outcomes.

CEU Hours: .2

Contact Hours: 2

 • Albert Bandura’s behavior wheel 
 • Warning signs of violence
 • McClure’s seven step anger management process
 • Communication skills
 • Problem solving tools
 • Stress management techniques
 • Norman Keith’s nine components of a violence prevention program
 • Turner’s fourteen stages of threat response
 • Developing a risk assessment program
 • Incident response checklist
 
CRN Days Time Date Location Instructor Seats Open
50644 001 M------ 12:30-02:29 PM 04/10/17-04/10/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0707 - Basics of Stress Management

Workplace demands can leave workers at all levels feeling stressed, insecure, and misunderstood. It's important to understand that stress is a positive, unavoidable part of everybody's life and develop strategies for changing both the situations and the actions that can be changed. For those things that can't be changed, you'll learn positive ways to de-stress.

CEU Hours: .2

Contact Hours: 2

 • What is stress?
 • What are the symptoms of stress/burnout?
 • What does stress cost our companies and its employees?
 • Factors that impact on our ability to manage stress
 • Stress management as an organizational project
 • Organizational  support and communication
 • Stress management as an individual initiative
 • Nutrition, Exercise, Relationships, Relaxation
 • De-stress techniques you can use right now
 
CRN Days Time Date Location Instructor Seats Open
50656 001 -T----- 12:30-02:29 PM 02/07/17-02/07/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0708 - Basics of Problem Solving and Decision Making

Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. Improve your problem-solving and decision making skills through identifying your own problem-solving style. Then learn to find sustainable solutions and ways to approach problem-solving to reach win/win decisions by using problem solving steps and tools.

CEU Hours: .2

Contact Hours: 2

•	Practical application in problem solving
•	Define a “problem”
•	Describe the ideal problem solver
•	Identify the types of problems encountered
•	The Problem Solving Model
•	Using fishbone analysis
•	Problem-Solving Toolkit
•	Facts vs. Information
•	10 Ingredients for Good Decision Making
•	Gradients of Agreement
•	The Decision-Making Process
•	Decision-Making Traps
•	Problems as Given/Problems as Understood
•	Types of decisions (including bad ones!)
•	Implementing a Decision
 
CRN Days Time Date Location Instructor Seats Open
50653 001 --W---- 12:30-02:29 PM 02/15/17-02/15/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0710 - Basics of Teamwork

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? Learn to recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team to unleash their talent.

CEU Hours: .2

Contact Hours: 2

 • Types of teams
 • The TORI model
 • The Team Player Survey
 • Organizations Today
 • The Stages of Team Development
 • Communication Skills
 • Shared Leadership 
 • DeBono’s Thinking Hats
 • Managing Team Conflict
 • The Trust/Relationship Model
 • Obtaining Consensus
 • Team-Shaping Factors
 • Team Problem-Solving
 • SWOT Analysis
 
CRN Days Time Date Location Instructor Seats Open
50658 001 -T----- 12:30-02:29 PM 04/04/17-04/04/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0711 - Basics of Time Management

Organize and prioritize for greater workplace efficiency to save time (and money). Minimize disruptions, get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. You'll get out of your mental rut and think differently about the time you have, so you can work on the right things and feel more in control of your life.

CEU Hours: .2

Contact Hours: 2

 • Hemisphere preference
 • Setting goals and targets
 • Planning and planning aids
 • Organizing your work area
 • Organizing your files
 • Managing projects
 • Delegating
 • Five ways to manage e-mail
 • Workload analysis
 
CRN Days Time Date Location Instructor Seats Open
50659 001 -T----- 09:30-11:29 AM 03/07/17-03/07/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0712 - Basics of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This class will cover meetings with small groups that have a job to do requiring the energy, commitment, and talents of those who participate.

CEU Hours: .2

Contact Hours: 2

1.	Characteristics of Effective Meetings vs. Ineffective Meetings
2.	Deciding When to Hold a Meeting
3.	Creating a Planning Checklist
4.	Tips for Creating an Effective Meeting
5.	Setting the Place
6.	Agenda Checklist
7.	Creating an Advance Notice
8.	Ground Rules
9.	Leadership Skills
10.	Leading a Meeting
 
CRN Days Time Date Location Instructor Seats Open
50652 001 --W---- 12:30-02:29 PM 01/18/17-01/18/17 Off Campus LPKC CLASSROOM Olberding J 12 of 12

XBL 0800 - How Domestic Violence Impacts the Workplace

Learn strategies for helping employees who may be in an abusive situation. The presentation gives concrete information for employer and employee resources, along with how to respond to this delicate and complex situation. Help reduce the dollar and productivity loss your company experiences when people miss work due to abuse. Lunch is included.

CEU Hours: .2

Contact Hours: 2

COVERS THE 3 R’s: RECOGNIZE, RESPOND, REFER
 
1. Describes productivity impact resulting from employees who may be experiencing domestic violence
2. Corrects misperceptions and stereotypes about domestic violence
3. Identifies signs employees experiencing domestic violence may exhibit
4. Offers suggestions for sensitively approaching the subject with suspect employees
5. Defines job safety issues and KS leave law legislation
6. Describes SAFEHOME services
 
CRN Days Time Date Location Instructor Seats Open
51052 001 ---R--- 11:30-01:29 PM 01/05/17-01/05/17 RC 101 Faculty 75 of 75

XBL 2200 - Build an Environment of Trust

Because of the crucial link between trust and business success, you must realize the power of trust as a business tool. Learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

CEU Hours: .15

Contact Hours: 1.5

Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps.  

Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this course, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Performance Objectives
Helps leaders:
1.	Improve business results by establishing, enhancing, or repairing trust in the workplace.
2.	Increase teamwork and collaboration by creating a high-trust work environment.
3.	Repair relationships where lack of trust is negatively affecting job performance.
4.	Build trust through a foundation of open communication.

Primary Competencies Developed
1.	Building Trust

Secondary Competencies Developed
1.	Building a Successful Team
2.	Communication
3.	Inspiring Others
4.	Integrity
5.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50731 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2201 - Coaching for Improvement

Your employees need to take responsibility for addressing unacceptable performance or work habits that impact others and your organization, but you must know how to help them do it. Learn to conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.

CEU Hours: .15

Contact Hours: 1.5

Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization-but leaders must know
how to help them do it.

This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Performance Objectives
Helps leaders:
1.	Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and measure their progress.
2.	Prepare for and conduct successful improvement discussions.
3.	Handle specific challenges that might occur during such discussions.
4.	Foster morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.

Primary Competencies Developed
1.	Coaching
Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50732 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2202 - Coaching for Success

You will learn a proven coaching process to ensure that you identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. In addition, learn how coaching for success benefits individuals, strengthens work groups, and supports your company's objectives and priorities.

CEU Hours: .15

Contact Hours: 1.5

Too many leaders can't let go of the misguided concept that good coaches help their teams learn from mistakes.  They focus on improvement and correct performance after mistakes happen. In today's environment, organizations can't afford trial and error; they need things to be done right the first time.

This course develops leaders who help people achieve goals and avoid problems, a positive experience for themselves and those being coached. Leaders learn a
proven coaching process to ensure they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. They learn how coaching for success benefits individuals, strengthens work groups, and supports company objectives and priorities.

Performance Objectives
Helps leaders:
1.	Prepare people to successfully handle challenging situations and tasks.
2.	Expand their teams' capabilities to give the organization a competitive edge.
3.	Delegate new responsibilities with confidence.
4.	Spend less time reacting to problems because they have prepared their work groups to succeed.

Primary Competencies Developed
1.	Aligning Performance for Success
2.	Coaching

Secondary Competencies Developed
1.	Communication
2.	Developing Others
3.	Gaining Commitment
4.	Inspiring Others

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50733 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2203 - Communicating with Impact

Effective communication skills enable exceptional performers to meet the personal and practical needs of their internal partners and external customers. This foundation course for the Interaction Management Exceptional Performer series provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50734 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2204 - Delegating for Results

You will overcome your hesitation for delegation by learning skills for successfully matching people, responsibility, and authority. Allow your staff to maximize involvement, productivity, motivation, and growth for individuals, groups, and your organization.

CEU Hours: .15

Contact Hours: 1.5

While most leaders understand the need to delegate, they are often hesitant to invest the time and effort up front.  They need to be catalysts who transfer responsibility and authority to achieve key results and enhance the capabilities of their teams.

In this course, leaders overcome their hesitation for delegation by learning skills for successfully matching people, responsibility, and authority.  This allows them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.

Performance Objectives
Helps leaders:
1.	Identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them
2.	Assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work
3.	Use a set of criteria to select the best people for tasks and responsibilities
4.	Use the interaction process to conduct delegation discussions that meet personal and practical needs
5.	Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way
6.	Identify barriers to delegation and tactics for overcoming them

Primary Competencies Developed
1.	Delegating Responsibility

Secondary Competencies Developed
1.	Coaching
2.	Follow Up
3.	Gaining Commitment


Target audience: Frontline leaders through mid-level managers

 
CRN Days Time Date Location Instructor Seats Open
50735 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2205 - Essentials of Leadership

The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This course teaches you how to get results through people. Acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize your role as a catalyst leader who inspires others to act.

CEU Hours: .15

Contact Hours: 1.5

The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others.

This foundation course for all Interaction Management courses teaches leaders how to get results through people. During the course, they attain the tools necessary for a successful "leadership journey".  Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act.

Performance Objectives
Helps leaders:
1.	Multiply their effectiveness by motivating their teams and helping people be more effective.
2.	Accomplish more in interactions in less time while enhancing interpersonal relationships.
3.	Help people enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.

Primary Competencies Developed
1.	Building Strategic Working Relationships

Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50736 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2206 - Getting Started as a New Leader

It is an exciting day when you are recognized for your performance and rewarded with a promotion to the leadership ranks. Learn the knowledge and skills needed to confront the challenges associated with getting your footing and results more quickly in your new leadership role. Learn how to focus your time and efforts on tasks that are most important to your organization's success.

CEU Hours: .15

Contact Hours: 1.5

It's an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks.  The stellar individual contributor is magically transformed into a successful frontline leader.  Unfortunately, that is not how the story typically unfolds.  

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.  They learn how to focus their time and efforts on tasks that are most important to the organization's success.  New leaders learn an approach that will accelerate their ability to achieve results through others.

Performance Objectives
Helps participants:
1.	Quickly and effectively achieve results in their new role as a leader
2.	Focus their time and efforts on high-priority tasks
3.	Effectively lead their teams to contribute to the organization?s business strategies
4.	Achieve results through others by building strong relationships with team members

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Planning and Organizing


Target audience: New and first-time frontline leaders

 
CRN Days Time Date Location Instructor Seats Open
50737 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2207 - Leading Change

This course focuses on your crucial role in effectively leading change initiatives in your workplace. Learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. Learn to help others overcome their resistance to change. These skills will enhance your ability to minimize the potentially negative effects of change on morale, processes, and productivity.

CEU Hours: .15

Contact Hours: 1.5

In today's fast-paced, global business environment, external forces-technology, regulations, mergers, the economy-are forcing companies to change their business practices to stay competitive. Their ability to "shift gears" and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors.  

This course focuses on leaders' crucial role in effectively leading change initiatives in the workplace.  Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader's ability to minimize the potentially negative effects of change on morale, processes, and productivity.

Performance Objectives
Helps leaders:
1.	Understand the importance of commitment to and ownership of change for themselves and others.
2.	Effectively introduce change, explore change, and overcome people's resistance to change.
3.	Minimize the negative impact, on individuals, work groups, and the organization, of not adapting to change.
4.	Sustain an environment that embraces change and celebrates successes.

Primary Competencies Developed
1.	Facilitating Change

Secondary Competencies Developed
1.	Gaining Commitment
2.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50738 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2208 - Leading Virtually

You must be able to conduct business from anywhere at any time using the most qualified people, regardless of where they live. Learn how to overcome the challenges of time, distance and cultures to work as a cohesive team focused on achieving results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50739 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2209 - Making Meetings Work

Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda. You can save time and resources by leading meetings that support business needs. Learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested.

CEU Hours: .15

Contact Hours: 1.5

Most people say they hate meetings, but why they really dislike are non-productive, poorly run meetings.  Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.

This course helps leaders save time and resources by leading meetings that support business needs.  Leaders learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.

Performance Objectives
Helps leaders:
1.	Plan, facilitate, and follow-up on meetings to ensure that business results are achieved.
2.	Use appropriate intervention techniques to keep meetings on track.
3.	Ensure that participants contribute effectively and support the meeting's outcomes.
4.	Create and implement a strategy for effectively leading virtual meetings.

Primary Competencies Developed
1.	Meeting Leadership

Secondary Competencies Developed
1.	Building a Successful Team

Target audience: Informal leaders and frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50740 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2210 - Resolving Conflict

You will practice how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Learn the true cost of conflict to your organization and techniques for handling even the most challenging conflict-related discussions effectively.

CEU Hours: .15

Contact Hours: 1.5

Differences of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly
choose the appropriate level of involvement to help resolve the issue.

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic?regardless of
which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related
discussions effectively.

Performance Objectives
Helps leaders:
1.	Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
2.	Help others take responsibility for resolving workplace conflict.
3.	Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

Primary Competencies Developed
1.	Managing Conflict

Secondary Competencies Developed
1.	Building Strategic Working Relationships
2.	Coaching


Target audience: Frontline leaders through mid-level managers.

 
CRN Days Time Date Location Instructor Seats Open
50741 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2211 - Retaining Talent

Do you understand your critical role in retaining organizational talent? Learn how to identify what it takes to keep employees happy and satisfied, and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, you can create an environment in which people feel valued and satisfied in their jobs.

CEU Hours: .15

Contact Hours: 1.5

The number one reason employees leave is their leader. Are your leaders doing all they can proactively to retain your most valuable assets, your people?  

This course helps leaders understand their critical role in retaining organizational talent. They learn to identify what it takes to keep employees happy and satisfied,
and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, leaders can create an environment in which people feel valued and satisfied in their jobs.

Performance Objectives
Helps leaders:
1.	Show people their value to the organization.
2.	Increase the frequency, and quality of discussions with people about their job satisfaction and intent to stay.
3.	Uncover factors that are important to retain each individual and take action to increase satisfaction.
4.	Develop a plan to reduce voluntary turnover.

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Developing Others
2.	Leading Through Vision and Values
3.	Valuing Diversity

Target audience: Frontline leaders through mid-level managers.


 
CRN Days Time Date Location Instructor Seats Open
50742 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2212 - Reviewing Performance Progress

Inspire your performance and accountability by replacing the "dread" of reviews with the "human touch" that builds trusting relationships with your employees. Learn to conduct effective discussions that recognize people's successes and plan for their future development.

CEU Hours: .15

Contact Hours: 1.5

When it comes to executing organizational strategies, driving performance is critical. When leaders are able to effectively review progress toward achieving agreed-upon expectations, they strengthen the performance of the individual, the work group, and the organization.

This course helps leaders drive performance and accountability by replacing the "dread" of performance reviews with the "human touch" that builds trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people's success and plan for their future development.

Performance Objectives
Helps leaders:
1.	Use progress reviews as a business tool in guiding individuals, work groups, and the organization toward success.
2.	Encourage people to sustain good performance and improve less-than-desirable results.
3.	Build people's responsibility in monitoring, collecting, and analyzing performance data.
4.	Handle challenging situations that can arise during progress review discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Work Standards

Target audience: Frontline leaders through mid-level managers

 
CRN Days Time Date Location Instructor Seats Open
50743 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2213 - Setting Performance Expectations

Improve performance and accountability by helping your employees understand what is expected of them and gaining their commitment to achieving it. When you conduct effective setting expectations discussions, your staff feels more motivated to perform well because they see how their efforts make a difference.

CEU Hours: .15

Contact Hours: 1.5

Achieving business results requires aligning an employee's individual goals with overall organizational strategy. Leaders must help people see how their efforts contribute to the success-or failure-of the organization.

This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.

Performance Objectives
Helps leaders:
1.	Ensure mutual understanding of performance expectations.
2.	Help others identify performance expectations that align with the organization's goals.
3.	Gain individual or team commitment to fulfilling the expectations in the performance plan.
4.	Handle challenging situations that can arise during setting expectations discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Gaining Commitment
3.	Work Standards

Target audience: Frontline leaders through mid-level managers.
 
CRN Days Time Date Location Instructor Seats Open
50744 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2214 - Taking the HEAT

You need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. However, the potential to lose business increases when you do not respond appropriately to a dissatisfied customer. Learn important skill sets that are essential to providing high-quality customer service, and how to use these skills to turn dissatisfied, upset customers into satisfied, loyal ones.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50745 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2215 - Achieving Your Leadership Potential

Many leaders are driven to change, learn, and grow; however, they feel that they lack either the time or support they need to reach their full potential. This course shows leaders how to design, using a three-phase process, a meaningful development plan with their manager that will allow them to achieve their development goals while fulfilling their critical job responsibilities. Leaders will walk away with a development plan that not only identifies high-payoff goals, possible barriers, and measurements for success, but most importantly, has the vested interest and support of their manager, peers, and others.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50746 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2216 - Developing Others

Organizations need to get the most out of their people and employees want the opportunity to do more, grow and develop. This course provides leaders, mentors and coaches with the practical processes and the skills necessary to develop talent. Leaders will learn what they can do to help team members create development plans that will enable them to support organizational goals while achieving their personal and professional goals too.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50747 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2217 - Managing Performance Problems

This course builds leaders' skills in handling chronic performance or work habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Learners become skilled in discussing and imposing formal consequences while adhering to their organizations' policies and procedures.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50748 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2218 - Setting Goals and Reviewing Results

Unclear performance goals can lead to unpleasant surprises when reviewing results, causing direct reports to become frustrated and disengaged. Leaders can help their direct reports take a more active role by sharing responsibility with them for all aspects of their performance. This involves working together to set SMART goals, gather reliable data to accurately track progress, and exchange specific feedback. In addition, both leaders and direct reports can use essential interaction skills to prepare for and conduct formal performance discussions that result in a clear path to achieving results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50749 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 2219 - Your Leadership Journey

A leader's most important role is getting work done through others - the team. This course guides learners in determining if their team?s priorities align with the organization's objectives, and then introduces three leadership differentiators that are most important to building a positive reputation as well as contributing to the organization's success. An optional unit helps new leaders overcome challenges and embrace opportunities as they learn what it means to be a leader.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
50750 530 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3000 - Achieving Your Leadership Potential: Microcourse

In today's workplace, keeping up with the demands of the job requires you to change, learn, and grow. Sure, you have the team, the projects, the deadlines, and the goals, but they don't make you a world-class leader. Achieving the status of exceptional leader requires so much more - including the time, effort, and motivation to continue to sharpen your leadership skills. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Developing Individual Team Members
 
CRN Days Time Date Location Instructor Seats Open
50751 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3001 - Adapting Your Leadership Approach: Microcourse

You just met with a team member to delegate an important assignment. But the meeting didn't go well. The person asked a lot of detailed questions that you couldn't answer, tried to push back responsibility to you, and left the meeting looking anything but engaged. Why didn't things go as planned? Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Coaching
 
CRN Days Time Date Location Instructor Seats Open
50752 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3002 - Authenticity and Transparency: Microcourse

The trust you build with your direct reports pays dividends in times of stress. Follow a leader who learns to appropriately disclose feelings and share information to build trust during an organizational change. Neuroscience principles explain the impact of such authenticity and transparency. You'll also learn tips for developing good judgment. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Collaborating; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50753 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3003 - Boosting Business Results: Microcourse

At first glance it might be difficult to recognize the true potential in something. But once you do, you can leverage its full value. This is true for you as a leader as well. Your organization's most valuable resource is its people. Your job is to tap the potential of these "human resources" to boost business results. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Productivity
 
CRN Days Time Date Location Instructor Seats Open
50754 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3004 - Building a Motivational Environment: Microcourse

If you think the best way to motivate people to perform at higher levels is by dangling a "carrot" in front of them, guess again. It's not what you promise people or, worse, threaten them with; it's what you do for and with people that inspires them to show up at work every day with energy and a can-do attitude. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Influencing
 
CRN Days Time Date Location Instructor Seats Open
50755 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3005 - Building Relationships: Microcourse

Your effectiveness as a leader depends on the relationships you build with the people who report to you. Watch a leader discover her misconceptions about what makes others feel valued. The story unfolds to explain the brain's alert system for detecting a lack of acceptance and how you can apply the most important skill for demonstrating respect. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Collaborating; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50756 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3006 - Building Trust in Your Work Environment: Microcourse

Although you can see how others' behavior affects trust in the organization, you might not recognize how your own behavior influences trust. Building trust is a gradual process, one interaction at a time. But it takes only a single action to break trust. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Collaborating; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50757 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3007 - Choosing a Conflict Resolution Tactic: Microcourse

Unresolved conflicts can hurt productivity, quality, service, morale, and working relationships. If a conflict involves you or people you work with, you must assess the situation and decide when and how to get involved. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Conflict
 
CRN Days Time Date Location Instructor Seats Open
50758 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3008 - Choosing the Right Candidate: Microcourse

You and the other interviewers have screened resumes, interviewed candidates, and checked references. Now that the time has come to make a hiring decision, you might feel unsure if you'll make the right choice. By evaluating your data systematically and then discussing all the available candidate data with other interviewers to reach consensus, you'll be better able to select the right person. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Interviewing
 
CRN Days Time Date Location Instructor Seats Open
50759 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3009 - Contributing to Meeting Success: Microcourse

Meetings are a way of life in most organizations. In fact, you're probably spending more time than ever in meetings. A well-run meeting allows people to share progress, discuss and solve problems, and make decisions. Unfortunately, we're often stuck in meetings that start or run late, waste time, or accomplish little. Why sit in a useless meeting while your "real" work goes undone? Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Meetings
 
CRN Days Time Date Location Instructor Seats Open
50760 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3010 - Cultivating Effective Business Networks: Microcourse

Do you know everything you need to know to succeed in your job? Is your work becoming more complex? Are you struggling to keep up with technology? Your job probably demands more of you than ever before. Maybe you're working cross-functionally or in settings that require a broader skill set than was required in a more traditional role. Even though you have more information than people doing similar jobs did 5 or 10 years ago, you probably have a smaller portion of the information you need to be successful. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Collaborating; Productivity
 
CRN Days Time Date Location Instructor Seats Open
50761 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3011 - Delegating Effectively: Microcourse

Many responsibilities can be delegated. But are those delegations effective? Do they produce the results you want? Effective delegators carefully match people with responsibility and authority in ways that make the most of their knowledge, skills, and motivations. And the delegators provide information and support to help these people be successful. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Delegation
 
CRN Days Time Date Location Instructor Seats Open
50762 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3012 - Developing Individual Team Members: Microcourse

Some people on your team need development to meet minimum job requirements. Others need to prepare for future opportunities such as new job responsibilities, upcoming assignments, or a promotion. You can address both types of development needs with some help from a Development Action Planner, a handy tool that both you and team members can use to plan a development effort. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Essential Interpersonal Skills; Teams
 
CRN Days Time Date Location Instructor Seats Open
50763 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3013 - Discussing Performance Expectations: Microcourse

Because it's so critical that individual performance goals support the overall strategy, many organizations have performance management systems that outline a formal process for setting expectations. What could be easier than sitting down with an individual and working through the process, right? Well, effective leaders know that setting expectations discussions also require the "human touch." Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50764 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3014 - Discussing Performance Progress: Microcourse

Do you sometimes wonder why you have to spend valuable time having performance progress reviews with people? After all, if the person is meeting or exceeding expectations, you both already know it. And if the person isn't meeting expectations, chances are that all you'll face in a discussion are defensiveness and excuses. Right? Wrong! You can turn a progress review discussion from a waste of time to a beneficial experience for everyone by using the right approach. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50765 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3015 - Embracing Change: Microcourse

Change is universal. However, it manifests itself in very different ways, depending on the situation, the environment, the people, and the timing. You can test this theory by looking around your organization. What's happening in it now? What about in the last six months? What's expected to change in the near future? Understanding the recent past, the present, and the near future will prepare you to address important issues connected with a change. And it will surface the fears, concerns, challenges, and opportunities that you need to discuss and confront. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Change
 
CRN Days Time Date Location Instructor Seats Open
50766 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3016 - Ergonomics: Microcourse

Millions of people suffer from repetitive strain injuries. Too often, we avoid the warning signs of physical and environmental stresses on the body caused by poor posture, awkward body movements, improper lighting, and other factors. It's important to listen to the signals your body sends. Sometimes, small modifications to work procedures, postures, habits, and workstation design can make a big difference in the way you feel at the end of a day. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Stress Management
 
CRN Days Time Date Location Instructor Seats Open
50767 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3017 - Facilitating a Virtual Meeting: Microcourse

As a meeting leader, you face the challenges of controlling a meeting, keeping people on track, and making sure the meeting achieves its purpose. Along with those practical responsibilities go the duties of building relationships, instilling trust and confidence as the meeting leader, and keeping the group working as a team. Those can be daunting challenges for the leader of any meeting - and especially so for a virtual meeting. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Meetings
 
CRN Days Time Date Location Instructor Seats Open
50768 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3018 - Fundamentals of Feedback: Microcourse

Feedback tells you whether you're moving toward achieving your goals. People typically welcome positive feedback, as it meets the common personal need to feel valued and appreciated. More than that, when someone does well and receives positive feedback, it helps that person know what behavior to repeat in the future. Developmental feedback is just as critical for helping people apply more effective approaches and achieve positive results at work. It lets people know what they can do to correct mistakes and helps them develop and grow professionally. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50769 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3019 - Getting Started as a New Leader: Brief Basics: Microcourse

As a new leader, you've been identified as having the potential for achieving great things. You're probably excited and perhaps a little concerned. That's to be expected. You'll learn about how to address those concerns and, in the process, start performing your new leadership role with confidence and credibility. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Developing Individual Team Members; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50770 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3020 - Giving Feedback for Improvement: Microcourse

Providing a direct report with feedback for improvement can be one of your most challenging, least favorite interactions. This structured approach can make such discussions much more comfortable and collegial. Neuroscience explains how using this approach can help you avoid common pitfalls and achieve your intended results. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Essential Interpersonal Skills; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50771 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3021 - Giving Positive Feedback: Microcourse

Research makes a compelling case for praise as a driver of employee performance. Yet, giving praise can be harder than you might think, thanks to some common hidden biases. In an example a leader who intends to deliver praise finds that his approach is falling flat. You'll learn why. Also, you'll discover how to make your positive feedback sincere and meaningful. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Essential Interpersonal Skills; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50772 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3022 - Going Beyond Customer Expectations: Microcourse

Providing good service fulfills customers' needs. Provide it quickly and efficiently, and not only will your customers be pleased, but you also will have done your job. But you can always do more. You can take that extra step beyond what customers expect into the realm of the surprising and rewarding. You exceed customer expectations when you take the initiative to turn a pleased customer into a loyal one. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Customer Service
 
CRN Days Time Date Location Instructor Seats Open
50773 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3023 - Guiding Discussions to Get Results: Microcourse

With today's hectic, performance-oriented pace, the time you spend in interactions must be productive. Whether you're interacting with an individual or a group, formally or informally, in person or over the phone, every discussion you have must produce results and accomplish its purposes efficiently. The five Interaction Guidelines provide a flexible, two-way process that will help you do just that. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50774 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3024 - Handling Common Coaching Challenges: Microcourse

What do working on challenging assignments, learning new skills, improving performance, repeating successful performance, or finding new solutions to old problems have in common? All these situations could benefit from the advice and counsel of a good coach. In the short term your coaching can help someone accomplish a task or solve a problem; in the long term it can help people develop to their fullest potential. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Coaching
 
CRN Days Time Date Location Instructor Seats Open
50775 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3025 - Handling Customer Dissatisfaction: Microcourse

You answer the phone only to hear an angry customer shout, "Where's my order? You said it would be here two days ago!" What do you say? Or, you've just spent 10 minutes explaining the service options you can provide to remedy a problem when the customer asks for something that is in violation of your company's policy. What do you do? Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Customer Service

 
CRN Days Time Date Location Instructor Seats Open
50776 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3026 - Handling Emotion and Upset: Microcourse

Some of your most difficult interactions are with employees who suddenly become emotional. You'll learn about the neuroscience behind emotions and three common approaches that make negative feelings worse. You'll also learn about how to use empathy to help an upset employee return to a calm, productive state. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Conflict; Customer Service; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50777 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3027 - Handling Unacceptable Performance: Microcourse

When team members miss deadlines, don't produce enough, produce poor-quality products or services, or exceed costs, the organization, other team members, internal partners, and customers are hurt. And your job becomes more difficult and more stressful. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50778 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3028 - Handling Unacceptable Work Habits: Microcourse

Even when people perform adequately in terms of quality, quantity, timeliness, or cost, their conduct at work might be unacceptable. A poor work habit not only can hurt their performance, but it also can adversely affect the success and morale of team members, internal partners, or customers. These kinds of situations can make your job more difficult and stressful. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50779 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3029 - Helping Others Manage Performance: Microcourse

You're about to review performance with someone you lead, and you're not sure what to do. In the last review neither of you brought performance data - each of you thought the other was responsible for tracking. Not surprisingly, the discussion was unfocused and seemed to take forever. This time, you both agreed to track progress, but you're not sure what else should happen. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50780 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3030 - Helping Your Team Achieve High Performance: Microcourse

When team members have skill and experience, they're likely to produce acceptable results. In today's business environment, however, teams often are under pressure to produce more than just acceptable results. As the leader, you can proactively create conditions that allow your team to reach peak performance quickly and without undue strain on any individuals. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Collaborating; Teams
 
CRN Days Time Date Location Instructor Seats Open
50781 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3031 - Imposing Formal Consequences: Microcourse

If a person repeatedly falls below expectations in an aspect of the job, or if someone commits a serious offense, you probably face imposing formal consequences. This means having a discussion that could be emotional for the other person and uncomfortable for you. In addition, your organization might have some specific policies and procedures that you need to follow. If you are well prepared, the discussion will be a little easier for both you and the other person. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50782 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3032 - Improving Your Processes: Microcourse

Over time, you've developed a way to do your job so that you get your work done on time and to everyone's satisfaction. There are times, however, when things don't go according to plan - maybe a recurring problem surfaces or someone is unhappy about something. All jobs have their annoying elements. What if you could reduce or eliminate such anomalies? Or how about transforming any complaints about your work into praise? Well, you can - simply by examining your work processes and then making changes to improve them. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Productivity
 
CRN Days Time Date Location Instructor Seats Open
50783 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3033 - Influencing Others to Make Things Happen: Microcourse

In today's ever-evolving organizations, leaders need to get things done through people who don't report to them and, in some cases, even outrank them. Welcome to the new age of influence, where, to be effective, you must know the techniques that will help you earn people's commitment to make things happen. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Collaborating; Influencing
 
CRN Days Time Date Location Instructor Seats Open
50784 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3034 - Influencing Without Position Power: Microcourse

You have a good idea for solving a problem, improving a process, completing an assignment, or meeting customer needs. But you can't do anything with the idea because you lack the resources or authority. What you need is the help or approval of other people. To get it, you must be able to sell your idea. In other words, you'll have to convince people that your idea is worth supporting. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Collaborating; Influencing
 
CRN Days Time Date Location Instructor Seats Open
50785 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3035 - Keeping Discussions Moving: Microcourse

With increasing pressures in the workplace, it's important that your discussions get results quickly and efficiently. You don't want them to get bogged down, stray off the subject, or achieve questionable or confusing results. If a discussion does veer off course, you need the skills to steer it back in the right direction. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50786 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3036 - Keeping on Track and on Time: Microcourse

Are you terminally busy with too many top priorities to juggle? Are you expected to get something done by a certain date or time, but you're not even sure how to get started? In today's fast-paced business world, almost everyone faces these kinds of pressures. Successful people are able to sort through them and adapt while maintaining high levels of performance. They succeed in part by using some proven tips and tools. You can use them too to avoid productivity pitfalls and improve your performance and on-time record. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Productivity
 
CRN Days Time Date Location Instructor Seats Open
50787 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3037 - Keeping Organizational Talent: Microcourse

Retaining the people in your group means more than cultivating harmony and productivity in the workplace. It also translates directly to the organization's bottom line. Turnover is costly - hiring and then training people consumes money, time, and resources. It leads to lost sales and productivity. If you think that most people leave a job simply for more money, you're wrong. Most people leave a job because of a poor relationship with their leader. In fact, the immediate leader is the one person with the greatest impact on a person's decision to stay with or leave an organization. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Developing Individual Team Members
 
CRN Days Time Date Location Instructor Seats Open
50788 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3038 - Launching a Successful Team: Microcourse

"Sorry to miss the meeting." "I thought we resolved this." "We don't need to be working on that now." "I never agreed to that." "Is this what we're supposed to be doing?" "I haven't been able to put much time in on this." Are you hearing things like this from your team and wondering why they aren't accomplishing what you'd expected? Help your team develop a charter that provides the structure and guidance they'll need to deliver great results quickly. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Teams
 
CRN Days Time Date Location Instructor Seats Open
50789 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3039 - Leading Through Vision and Values: Microcourse

In the past you and your organization might have used rules, procedures, and close supervision to guide employees' actions. That was then; the business world is much faster now. Customers' increased demand for speedier delivery of the latest high-quality products and services has led to new ways of doing business for your organization - and a new method of managing people for you. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Collaborating; Influencing
 
CRN Days Time Date Location Instructor Seats Open
50790 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3040 - Legal Considerations in Hiring: Microcourse

Fair and equal employment opportunities for all. It's not just a catch phrase; it's the law. Employment laws require consistent selection processes that are related to the job. As good as your hunches about a particular job candidate might seem, they're very risky if other capable, qualified candidates are excluded from the selection process. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Interviewing
 
CRN Days Time Date Location Instructor Seats Open
50791 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3041 - Letting Go and Delegating More: Microcourse

You're reluctant to delegate; in fact, you sometimes avoid it altogether. Why? Perhaps you don't want to let go of tasks and activities you enjoy. Maybe it's the idea of investing time and effort in getting people up to speed. Or maybe you think it'll be less stress and rework if you do it yourself. Whatever your reason for not delegating, you'll miss opportunities to take on new, more challenging responsibilities that can grow your skills and boost job satisfaction. However, if you know how to allocate the right work to the right people, you, your team, and the organization will experience the benefits. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Delegation
 
CRN Days Time Date Location Instructor Seats Open
50792 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3042 - Leveraging Diversity: Microcourse

Do you value the unique qualities you and your coworkers bring to the workplace? Did you know that people expressing their differences actually enhances an organization's growth? Valuing differences is the right thing to do from both an interpersonal and a business perspective. By leveraging diverse Styles, Abilities, and Motivations (SAMs), you encourage creative solutions and unique approaches that enable your organization to achieve improved results. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Collaborating
 
CRN Days Time Date Location Instructor Seats Open
50793 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3043 - Making Accelerated Decisions: Microcourse

Making decisions in today's fast-flowing business environment is a lot like navigating white water in a kayak. Not only is the path choppy and fraught with unseen hazards and poor sight lines, but there is little time to ponder an opportunity when it presents itself. Decisions must be made quickly, or those opportunities are gone - swept away in the relentless undertow that is today's business world. You don't have the luxury of waiting for all the information to come in or of trying to make the perfect decision. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Decision Making
 
CRN Days Time Date Location Instructor Seats Open
50794 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3044 - Making Change Happen: Microcourse

Which would you prefer: the kind of change that hits broadside, upsetting routines and causing confusion, or the kind that you and your associates would implement? Probably the second one, but the fact is both kinds happen all the time. How you introduce change and encourage people to implement it go a long way toward ensuring your team's success in an ever-evolving workplace. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Change
 
CRN Days Time Date Location Instructor Seats Open
50795 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3045 - Making Quality Decisions: Microcourse

Have you ever thought about how much time you spend each day analyzing information, solving problems, and making decisions? We might not always be involved in major, high-profile decisions, but we all make decisions that are important and have impact. The quality of your eventual decision depends on the quality of your analysis and judgment. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Decision Making; Productivity
 
CRN Days Time Date Location Instructor Seats Open
50796 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3046 - Making Your Meetings Work: Microcourse

Your meetings have many uses: relaying information, solving problems, developing ideas, updating people, building commitment, or making decisions. Meetings exist to meet these practical needs in the first place. But to be truly effective, a meeting also must address participants' personal needs. When people leave a meeting believing their time was well spent and their participation was useful, then you know your meeting was a success. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Meetings
 
CRN Days Time Date Location Instructor Seats Open
50797 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3047 - Managing Stress: Microcourse

Some people thrive on high stress levels, while others can't tolerate stress. Usually, you can view minor daily stresses as events that make life interesting and challenging. However, if you're facing numerous demands and priorities, even minor difficulties can cause distress. By analyzing your emotional responses, habits, and behaviors, you'll be able to determine the toll that stress is taking on you. And once you know this, you'll be able to manage the stressors in your life. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Stress Management
 
CRN Days Time Date Location Instructor Seats Open
50798 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3048 - Mediating a Conflict: Microcourse

The same people you coached separately to resolve their conflict are arguing again. Although your first choice should be to let them handle it themselves, you also know that coaching is not going to be enough. The problem might continue to escalate and begin to affect others' productivity and morale. You'll need to bring them together so they can talk constructively about their differences and work toward a solution. In other words, you'll mediate the conflict. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Conflict
 
CRN Days Time Date Location Instructor Seats Open
50799 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3049 - Overcoming Barriers to Productivity: Microcourse

There's one motto almost everyone can relate to, "Make it fast and make it good." In today's competitive marketplace, people are pressed to achieve higher quality, faster results, and lower costs. But balancing these requirements can be difficult. Pay too much attention to quality, and time and costs can swell. Focus too much on speed, and quality might drop. Misdirect your focus, and these demands can start to hamper your productivity in a big way. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Productivity
 
CRN Days Time Date Location Instructor Seats Open
50800 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3050 - Overcoming Resistance to Change: Microcourse

Change can be disorienting. When people must give up old ways of thinking and working while adapting to something new and unfamiliar, they can feel unsure, confused, or even afraid. So, it's only natural that some people will resist change - especially when they can't control it. You can overcome that resistance by encouraging people's understanding, ownership, and trust. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Change
 
CRN Days Time Date Location Instructor Seats Open
50801 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3051 - Planning to Lead a Virtual Meeting: Microcourse

Your team is geographically dispersed. Some members work at one location, while others work from home. Still others are scattered around the globe. Bringing everyone together for a face-to-face meeting would be expensive, if not impossible. The solution is to bring them together with technology via a virtual meeting. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Meetings
 
CRN Days Time Date Location Instructor Seats Open
50802 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3052 - Productive Interactions: Microcourse

Do you wish your meetings could be more productive? Check out these five easy steps for structuring meetings, or any type of interaction. These steps will help you make sure that all important information is covered, people are engaged and committed, and discussion goals are achieved. No longer will you and your team members wonder who is supposed to do what, by when. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Essential Interpersonal Skills; Productivity
 
CRN Days Time Date Location Instructor Seats Open
50803 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3053 - Providing Everyday Service Excellence: Microcourse

Every time you interact with customers - whether face-to-face, on the telephone, or online - you have an opportunity to answer an immediate need and build a lasting relationship. A focused response quickly gets customers what they want or need. Beyond that, you can do even more to turn a routine interaction into a memorable one that encourages customers to return. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Customer Service
 
CRN Days Time Date Location Instructor Seats Open
50804 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3054 - Pulling Your Team Out of a Slump: Microcourse

Every team has its ups and downs. Your own team probably has celebrated its successes and learned from its mistakes. But slumps in performance? That's another story. They can be difficult to pinpoint. They take their time in making an impact on productivity, quality, or timeliness while they slowly and quietly eat away at team morale and performance. But as difficult as they are to identify and fix, slumps demand your attention - the sooner the better. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency(ies): Teams
 
CRN Days Time Date Location Instructor Seats Open
50805 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3055 - Reaching Group Agreement: Microcourse

Your group needs to agree on the best way to complete a task, provide a service, or improve a process. But agreement seems a long way off when each person has a different idea of how to go about doing that. Your challenge is to give all ideas a fair hearing and get the whole team to commit to just one idea, even if it's not everyone's first choice. The payoff is a well-informed decision that benefits from everyone's knowledge, skills, and experience. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Meetings; Teams
 
CRN Days Time Date Location Instructor Seats Open
50806 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3056 - Recognizing and Rewarding Good Performance: Microcourse

Have you ever felt that nobody notices your hard work? Or, that no one acknowledges your team's routine good performance? Being ignored doesn't do much for your confidence or motivation, does it? Now, look in the mirror; how often do you congratulate your coworkers for a job well done or point out someone's achievement? Recognizing and rewarding good performance should be more than just an afterthought; it should be a daily part of the job for you and your group. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50807 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3057 - Rescuing Difficult Meetings: Microcourse

Arguments, interruptions, wandering discussions. You've been there when these and other problems have derailed a meeting. And you know how you felt: frustrated, annoyed, even resentful. After all, your time's too valuable to be wasted in a meeting that's going off track. But you don't have to let the disruption win. Using the right techniques, you can make sure your time is well spent in every meeting. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Meetings
 
CRN Days Time Date Location Instructor Seats Open
50808 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3058 - Resolving a Conflict You're Involved In: Microcourse

The differences people bring to the workplace can promote remarkable creativity, innovation, and solutions. However, those same differences can lead to a lack of agreement (discord) and, if left unresolved, to a full-blown argument (dispute). You can feel the effects of conflict on yourself as well as those around you - tension, stress, lower morale. If the situation continues, it can damage relationships, productivity, quality, and service. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Conflict
 
CRN Days Time Date Location Instructor Seats Open
50809 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3059 - Reviewing Job or Performance Goals: Microcourse

It's time to review your performance with your leader, and you're a little apprehensive. You both agreed on your performance goals a while ago, but you're not sure what else you could discuss now or what your role will be in the discussion. You've tracked your progress throughout the year, but is the data you gathered even the right kind? And will the evaluation be fair? Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50810 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3060 - Screening Resumes and Checking References: Microcourse

No matter how you posted a job opening - internally or through a prominent post on a job board - you probably have too many applicants and too little time to interview them all. A stack of resumes can be daunting, but by screening them you can avoid wasting valuable time interviewing unqualified candidates. And by checking references, you can fill in the blanks and verify facts to find the best person for the job. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Interviewing
 
CRN Days Time Date Location Instructor Seats Open
50811 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3061 - Seeking a New Job/Position: Microcourse

Are you ready for a job change? Maybe your company is reorganizing, and you're eyeing a newly created position. Or, you just found out your job is being eliminated. Perhaps you've simply decided that you can't keep doing the same job much longer. Whatever your situation is, you're probably feeling confused and anxious. A change is inevitable, but you're unsure how to know if a particular position will be right for you. Then, again, maybe you know exactly what you want to do but just aren't sure what to do to land the job. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Interviewing
 
CRN Days Time Date Location Instructor Seats Open
50812 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3062 - Setting Job or Performance Goals: Microcourse

Which would be better: having a poorly worded job/performance goal or setting no goal at all? The answer is neither. Goals have proven value, so "no goal" is not an option; but, the same applies to a "fuzzy" goal. By following a few simple tips, you can create job or performance goals that are well defined, understandable, and readily accepted. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50813 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3063 - Setting Team Goals: Microcourse

A team functions as a team only when every member works toward the same goals, such as productivity, quality, service, and timeliness. But too often, personal goals take precedence over team goals. Also, a lack of clear team goals often can lead people to be reactive instead of proactive. When either of these happens, the entire team suffers. On the other hand, successful teams have a clear strategy in place to coordinate their efforts. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Performance Management; Teams
 
CRN Days Time Date Location Instructor Seats Open
50814 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3064 - Sparking Accountability and Action: Microcourse

Employees want a supportive leader, but what does that really mean? You'll learn about four types of support you can provide to boost performance while keeping accountability with direct reports. You'll also learn more about how to gauge when to provide proactive support and when to hold off on coming to the rescue. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Developing Individual Team Members; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50815 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3065 - Strengthening Relationships: Microcourse

Your work relationships thrive or suffer due to a number of factors. But no factor is more important than having effective people skills, the most vital being how well you address others' needs to feel valued and respected. Using the Key Principles of effective interpersonal skills helps you to meet these needs. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50816 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3066 - Strengthening Your Partnerships: Microcourse

People form partnerships because they want to achieve something they can't do alone. Working together to accomplish those results is another matter altogether. Each partner might have a different plan of attack. For a partnership to operate smoothly and achieve its desired outcome, members must understand what a true partnership is and focus on building relationships based on trust and effective communication. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Collaborating
 
CRN Days Time Date Location Instructor Seats Open
50817 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3067 - Strengthening Your Work Group: Microcourse

To achieve peak success, your organization must strengthen the performance of its entire workforce. This means making people's development a priority. You can help by meeting their practical needs to learn new skills and knowledge and, at the same time, strengthen your relationships with them by meeting their personal needs. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Developing Individual Team Members
 
CRN Days Time Date Location Instructor Seats Open
50818 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3068 - Supporting Development Efforts: Microcourse

In today's competitive business environment, each person is responsible for taking his or her own development seriously. Your job as a manager is to support people as they develop their leadership skills. In doing so, you play the role of catalyst, energizing and guiding people toward a common goal and making things happen. For many managers, this role doesn't come easily. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Developing Individual Team Members
 
CRN Days Time Date Location Instructor Seats Open
50819 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3069 - Tips for Interviewers: Microcourse

Hiring a job candidate shouldn't be a guessing game. How well you conduct an interview can mean the difference between hiring the right person from the start and having to dive repeatedly into the candidate pool. Yours is an important responsibility, because choosing the right candidate helps to ensure organizational success and employee satisfaction. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competency: Interviewing
 
CRN Days Time Date Location Instructor Seats Open
50820 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3070 - Unleashing Employee Initiative: Microcourse

An engaged, committed group is one of the most powerful assets you have when it comes to achieving your team's goals. You'll see a leader apply an involvement technique that yields great results with a team that seems to be hanging back. Along with the technique, you'll learn about pitfalls to avoid as well as the neuroscience behind encouraging employee initiative. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Developing Individual Team Members; Essential Interpersonal Skills
 
CRN Days Time Date Location Instructor Seats Open
50821 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 3071 - What to Do When People Don't Improve as Planned: Microcourse

You thought the discussion on the performance or work habit problem went well, but there's been little or no improvement. The consequences of not acting could be wide-ranging, affecting your team, organization, and customers as well as the person involved. You don't have a choice: You need to address the situation again to find out why it hasn't improved and to turn around unacceptable performance. Online Course available one year from registration date. This online course is not eligible for the Take 3 discount.

CEU Hours: .03

Contact Hours: .25

Competencies:  Coaching; Performance Management
 
CRN Days Time Date Location Instructor Seats Open
50822 535 CEONL ------- - 01/03/17-12/22/17 Online Faculty 40 of 40

XBL 4050 - Creating a Service Culture: The Service Leader's Role

Creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders. Once the strategic focus is defined, service leaders need to know exactly how to make the service vision a reality. This course helps leaders identify barriers to service excellence and provides them with five leader practices to create a service culture. The on-campus DDI course is approved by HRCI and SHRM for 3.5 hours.

CEU Hours: .4

Contact Hours: 4

 
CRN Days Time Date Location Instructor Seats Open
50672 001 ---R--- 05:30-09:29 PM 04/27/17-04/27/17 RC 145 Olberding J 16 of 16

XBL 4071 - Juggling on a Tightrope: Strategies to Deal with Your Wild and Crazy Work Responsibilities

This hands-on working session allows you to bring your individual challenges into the workshop and walk out with ideas and insight on how to plan, schedule and accomplish more in the time you have. You're undoubtedly thinking you don't have time to take a class - you're juggling multiple, diverse responsibilities all while walking a tightrope. Everything has to go right or you're sunk, but dealing with the unexpected is inevitable, and there you are putting out fires again. Unlike a class, this is an experiential workshop in which the instructor will mentor participants as they apply new approaches and concepts to their own real-world situations. This class is not about using organizational tools and apps for a quick fix. Instead, you will re-evaluate what YOU do, how YOU do it, and, most importantly, come away with strategies for how YOU CAN GET IT DONE MORE EFFECTIVELY. Best time you'll expend all year.

CEU Hours: .4

Contact Hours: 4

Course objectives:  This session will provide participants with:
•	Defined areas of time efficiency and time wasters
•	Determining behaviors that impact use of time
•	Customized tools and tips for managing time
•	Clarity on how to manage work initiatives
•	How to change and sustain new behaviors
Course Outline
•	How much time do you really have and who is actually managing it
•	Where is the time being spent
•	What would the ideal day look like
•	What is already working for you
•	What specifically needs to be changed
•	How is the transition made
•	How do you sustain new behaviors for the long term


 
CRN Days Time Date Location Instructor Seats Open
50694 001 ----F-- 08:00-11:59 AM 03/03/17-03/03/17 RC 146 Faculty 15 of 16

CAD, Autodesk

XCAD 1000 - AutoCAD Fundamentals

An introductory course that enables students to create basic 2D drawings using AutoCAD. This course covers commands that will allow students to understand using AutoCAD for creating, editing, annotating, and plotting drawings. Each topic will be explained followed by exercises. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 2.1

Contact Hours: 21

Unit 1: Getting started, creating basic drawings and commands
Unit 2: Drawing with precision and editing
Unit 3: Organizing your drawing, advanced objects and properties
Unit 4: More drawing editing, inserting blocks, layout
Unit 5: Printing and adding text
Unit 6: Adding hatch and dimensions
 
CRN Days Time Date Location Instructor Seats Open
50086 001 --WR--- 06:00-09:29 PM 01/18/17-02/02/17 RC 250 Faculty 14 of 14
50087 002 --WR--- 06:00-09:29 PM 03/29/17-04/13/17 RC 250 Faculty 14 of 14

XCAD 1005 - Revit Fundamentals

An introductory course that enables students to create full 3D architectural models and include them in working drawings. The class will focus on the basic tools and commands that the majority of users work with while using Revit. Topics will include creating floor plans, elevations, adding building components, and creating sheets for plotting. Each topic will be explained followed by exercises. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable using Windows, keyboard, and mouse.

CEU Hours: 2.1

Contact Hours: 21

Unit 1:   Building Information Management (BIM), basic drawing and editing
Unit 2:   Levels and Grids, Importing CAD
Unit 3:   Drawing Walls, Doors, Windows, Editing Components
Unit 4:   Curtain Walls, Duplicating Views, Elevations
Unit 5:   Create Floors, Components, Stairs, Roofs
Unit 6:   Sheet Setup, Printing, Dimensions
 
CRN Days Time Date Location Instructor Seats Open
50088 001 --WR--- 06:00-09:29 PM 02/15/17-03/02/17 RC 250 Faculty 14 of 14
50089 002 --WR--- 06:00-09:29 PM 05/10/17-05/25/17 RC 250 Faculty 14 of 14

Cisco Networking

XCCC 1001 - Cisco Certified Entry Network Technician (CCENT) ICND1

A Cisco Certified Entry Network Technician (CCENT) certification opens the doors to a career in networking. The Interconnecting Cisco Networking Devices Part 1 (ICND1) exam is associated with the CCENT certification and is the first step towards your CCNA. Having your CCENT means you have what it takes to manage a small, enterprise branch network. This first step will help you stand out from the crowd for an entry-level networking job. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Network+ Certification or comparable knowledge.

CEU Hours: 4.9

Contact Hours: 49

1. Operation of IP Data Networks
2. LAN Switching Technologies
3. IP addressing (IPv4/IPv6) 
4. IP Routing Technologies 
5. IP Services 
6. Network Device Security 
7. Troubleshooting
 
CRN Days Time Date Location Instructor Seats Open
50091 001 MT----- 06:00-09:29 PM 01/30/17-03/14/17 RC 238 Faculty 14 of 14

XCCC 1002 - Cisco Certified Network Associate (CCNA) Routing and Switching ICND2

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge and increase the value of your employer's network. CCNA Routing and Switching is for Network Specialists, Network Administrators, and Network Support Engineers with 1-3 years of experience. The CCNA Routing and Switching course validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. The Interconnecting Cisco Networking Devices, Part 2 (ICND2) exam is associated with the CCNA certification. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Cisco Certified Entry Network Technician (CCENT) ICND1 or comparable knowledge.

CEU Hours: 4.9

Contact Hours: 49

1. LAN Switching Technologies 
2. IP Routing Technologies 
3. IP Services 
4. Troubleshooting 
5. WAN Technologies
 
CRN Days Time Date Location Instructor Seats Open
50092 001 MT----- 06:00-09:29 PM 03/20/17-05/02/17 RC 238 Faculty 14 of 14

CompTIA, Networking

XCIC 1000 - A+ Certification

Start your IT training off in the right direction. Build a solid foundation with our A+ Essentials and A+ IT Technician classes as you start your IT career. Mapped toward both of CompTIA's A+ exams, this series will help prepare you for the industry-recognized A+ certification. Class textbook and exam vouchers included in course fee. Textbooks distributed in first course meeting. Prerequisite: Comfortable with Windows and basic computer hardware.

CEU Hours: 5.6

Contact Hours: 56

Course Outline:

1.	Path of the PC Technician
2.	Operational  Procedures
3.	Understanding Windows
4.	Microprocessors
5.	RAM
6.	BIOS and CMOS
7.	Expansion Bus
8.	Motherboards and Power Supplies
9.	Hard Drives and Storage Media
10.	Installing and Upgrading Windows
11.	Command Line Interface
12.	Securing Windows Resources
13.	Maintenance and Troubleshooting
14.	Input Output
15.	Video
16.	Multimedia
17.	Portable Computing
18.	Printers
19.	LAN and Wireless Networking
20.	The Internet
21.	Securing Computers
 
CRN Days Time Date Location Instructor Seats Open
50121 001 --WR--- 06:00-09:29 PM 01/18/17-03/09/17 RC 236 Faculty 10 of 10
50122 002 -----S- 08:00-03:59 PM 03/25/17-05/13/17 RC 236 Faculty 10 of 10

XCIC 1001 - Network+ Certification

Discover how to install, configure, and troubleshoot a computer network. Learn about the fundamental building blocks that form a modern network, such as protocols, topologies, hardware, and network operating systems. Explore concepts such as TCP/IP, Ethernet, wireless transmission, and security. Subject matter is mapped to CompTIA Network+ exam objectives. Class textbook and exam voucher included in course fee. Textbooks distributed in first course meeting. Prerequisite: A+ Certification or comparable knowledge.

CEU Hours: 3.5

Contact Hours: 35

Course Outline

1.	Topologies and Infrastructure
a.	Topologies and the OSI Model
b.	Ethernet
c.	Hubs, Bridges, and Switches
d.	Infrastructure and Design
2.	Addressing and Routing
a.	Internet Protocol
b.	IPv4 Addressing
c.	DHCP and APIPA
d.	IPv6 Addressing
e.	Routing
3.	Troubleshooting and Management
a.	Transport Protocols
b.	Name Resolution
c.	Troubleshooting
d.	Applications and Services
e.	Management and Monitoring
f.	Cloud and Virtualization
4.	Installation
a.	Network Sites
b.	Installing Cable
c.	Installing Wireless Networks
d.	WAN Technologies
e.	Remote Access
5.	Security
a.	Vulnerabilities and Threats
b.	Security Appliances
c.	Authentication
d.	Incident  Response
e.	Change and Configuration Management
 
CRN Days Time Date Location Instructor Seats Open
50123 001 -----S- 08:00-03:59 PM 02/18/17-03/18/17 RC 255 Faculty 14 of 14
50124 002 MT----- 06:00-09:29 PM 03/27/17-04/25/17 RC 255 Faculty 14 of 14

Computer Basics

XCHC 1000 - Introduction to Microsoft Office

This 2-day course will cover the basic functions in Microsoft Word, Excel and PowerPoint. You'll learn how to enter and edit text, create, save, print documents, and insert graphics in Word. Moving to Excel, students will enter and edit text, values, formulas, and pictures, and they will save workbooks in various formats. The session will wrap up with learning how to create a presentation in PowerPoint. Class textbook included in course fee. Textbooks distributed in first course meeting.

CEU Hours: .6

Contact Hours: 6

Course Outline

Word
1.	Getting Started
    a.	Open a Document
    b.	Create a Document 
    c.	Save a Document
    d.	Customize the Ribbon
2.	Page Layout
    a.	Page Orientation
    b.	Page Margins
    c.	Inserting Page Numbers
    d.	Headers and Footers
3.	Text
    a.	Format Text
    b.	Create Lists
    c.	Cut, Copy, and Paste
    d.	Insert Pictures
Excel
1.	Cells and Data
    a.	Inserting Cells, Rows, and Columns 
    b.	Merging Cells
    c.	Entering Data
    d.	Using Autofill
2.	Formulas
    a.	Create a Formula
    b.	Insert a Function
3.	Illustrations and Views
    a.	Insert an Illustration
    b.	Create a Sparkline
    c.	View Multiple Workbooks
    d.	Freeze a Row of Column
PowerPoint 
1.	 Slides
    a.	Create and Delete a Slide
    b.	Change the Layout of a Slide
    c.	Add a Header and Footer to a Slide
    d.	Apply a Theme
    e.	Apply Color, Font, and Effects Scheme
2.	Text and Formatting
    a.	Create a Text Box
    b.	Add Notes to a Slide
    c.	Apply Text Formatting
    d.	Apply a WordArt Style to Text
3.	Output
    a.	View a Slide Show
    b.	Printing Slides, Handouts, Notes Pages, or an Outline
    c.	E-mailing a Presentation
 
CRN Days Time Date Location Instructor Seats Open
50115 001 MT----- 01:00-03:59 PM 02/13/17-02/14/17 RC 252 Faculty 10 of 10
50116 002 MT----- 06:00-08:59 PM 04/03/17-04/04/17 RC 252 Faculty 10 of 10
50117 003 M------ 09:00-03:59 PM 05/08/17-05/08/17 Off Campus LPC B Faculty 10 of 10

XCHC 1001 - Introduction to Social Media

Don't get left out! Social media is dynamic and fun. New networks are introduced regularly. Facebook, Twitter, and Pinterest, to name a few, update and change quickly. Social media is great for keeping in touch with friends and family, staying involved in your community and world events. See and post pictures. Find and share information about your hobbies and interests. Receive an overview of social media and what networking sites are best to use for your specific interests. We'll even help you set up the social media accounts of your choice. Prerequisite: Active email account.

CEU Hours: .6

Contact Hours: 6

Course Outline

1.	Social Media – An Overview
    a.	Number/types of social networks
    b.	Number of users/demographics of each network
    c.	Advantages/benefits for using social media
2.	Facebook
    a.	Demonstration
    b.	Setting up an account/security settings
    c.	How to make posts/upload pictures/videos
    d.	How to respond to other posts
    e.	How to search for friends/family/brands/interests
    f.	Using Facebook to stay in touch
3.	Twitter
    a.	Demonstration
    b.	Setting up an account/security settings
    c.	How to post a tweet
    d.	Finding people/friends/brands to follow
4.	Pinterest
    a.	Demonstration
    b.	Setting up an account/security settings
    c.	How to use/setting up boards
 
CRN Days Time Date Location Instructor Seats Open
50118 001 ---RF-- 01:00-03:59 PM 01/19/17-01/20/17 RC 252 Faculty 10 of 10
50119 002 MT----- 06:00-08:59 PM 03/13/17-03/14/17 RC 254 Faculty 10 of 10
50120 003 M------ 09:00-03:59 PM 04/24/17-04/24/17 Off Campus LPC B Faculty 10 of 10

Crystal Reports

XCDR 1002 - Crystal Reports 2011 Fundamentals

Explore the program environment, and learn how to navigate, create, and modify reports. Create formulas, prompts, and parameter fields and explore the basics of enhancing reports through formatting and grouping. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Proficient with Microsoft Access and database concepts.

CEU Hours: .7

Contact Hours: 7

Exploring the SAP Crystal Reports 2011 Interface
1) Explore Crystal Reports
2) Use Crystal Reports Help
3) Customize the Report Settings
Working with Reports
1) Create a Report
2) Modify a Report
3) Display Specific Report Data
4) Work with Report Sections
Using Formulas in Reports
1) Create a Formula
2) Edit a Formula
3) Filter Data Using a Formula
4) Work with Advanced Formulas and Functions
5) Handle Null Values
Building Parameterized Reports
1) Create a Parameter Field
2) Use a Range Parameter in a Report
3) Create a Prompt
Grouping Report Data
1) Group Report Data
2) Modify a Group Report
3) Group Using Parameters
4) Create a Parameterized Top N Report
Enhancing a Report
1) Format a Report
2) Insert Objects in a Report
3) Suppress Report Sections
4) Use Report Templates
Creating a Report from Excel Data
1) Create a Report Based on Excel Data
2) Modify a Report Generated from Excel Data
3) Update Data in a Report Based on Excel Data
Distributing Data
1) Export Data
2) Create Mailing Labels
 
CRN Days Time Date Location Instructor Seats Open
50103 001 --W---- 08:00-03:59 PM 03/08/17-03/08/17 RC 253 Faculty 9 of 9

XCDR 1003 - Crystal Reports 2011 Advanced

Learn how to create complex reports and increase the speed and efficiency of your reports by using SQL queries. Work with the various tools that generate subreports, cross-tabs, charts, and running totals. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: Crystal Reports Fundamentals or comparable knowledge.

CEU Hours: .7

Contact Hours: 7

Creating Running Totals
1) Create A Running Total Field
2) Modify a Running Total Field
3) Create a Manual Running Total
Working with Cross-Tabs
1) Create a Cross-Tab Report
2) Format a Cross-Tab Report
3) Create Groups in Cross-Tab Reports
Adding Subreports
1) Insert a Subreport
2) Edit a Subreport
3) Share Variables
Creating Drill-Downs in a Report
1) Create a Drill-Down
2) Create Headings for Drill-Down Data
Using SQL Statements in Report Processing
1) Create a Report Using SQL Queries
2) Summarize Report Data
3) Create Joins Using SQL
4) Create Subqueries
5) Create a SQL Expression Field
Creating Complex Formulas
1) Work with Loops
2) Work with Arrays
Adding Charts to Reports
1) Create Charts
2) Create a Chart with a Drill-Down
3) Create a Top N Chart
4) Create a Cross-Tab Chart
5) Create Charts for Grouped Data
6) Format a Chart
7) Create a Chart Template
Enhancing Report Functionality
1) Organize Data Based on a Hierarchy
2) Create a Dynamic Image
3) Create a Report Alert
4) Create a Geographic Map
 
CRN Days Time Date Location Instructor Seats Open
50104 001 --W---- 08:00-03:59 PM 03/29/17-03/29/17 RC 253 Faculty 9 of 9

Dreamweaver

XCWD 1000 - Dreamweaver - Designing Websites

Discover how to design and build a website as you explore the features and functions in Dreamweaver. From novice to advanced, there is something for everyone in this class. You will move from basic web design to professional-looking websites ready for upload. This class can be taken as part of the Web Design Smart Package. Take all of the classes in this package at a 30% discount off the full price. For details visit the Smart Package store. Class textbook included in course fee. Textbooks distributed in first course meeting. Prerequisite: HTML5 and CSS3 Fundamentals or comparable knowledge.

CEU Hours: 2.1

Contact Hours: 21

Course Outline

1.	Getting Started with Dreamweaver
    a.	World Wide Web Basics
    b.	Configure Dreamweaver Interface Elements
    c.	Apply Web Design Elements
    d.	Customize the Workspace
2.	Creating a Website
    a.	Establish Project Requirements
    b.	Plan the Website Project
    c.	Set Up the Website
3.	Creating Web Pages
    a.	Create Web Page Documents
    b.	Add Head and Text Components, Lists, and Quotations to the Page
    c.	Apply Edge Web Fonts
    d.	Create Styles and Selectors
    e.	Format a Web Page with CSS
4.	Inserting Tables and Importing Content
    a.	Insert and Manage Images
    b.	Construct Table Tags and Properties
    c.	Import External Data
5.	Creating Reusable Site Assets
    a.	Create Reusable Site Assets
    b.	Create and Use Page Templates
6.	Linking Web Pages and Sending the Website to the Server
    a.	Create Common Hyperlinks to Site Pages
    b.	Create Links to Page Locations and Email Links
    c.	Link with Image Maps and Use Navigation and Rollovers
    d.	Validate a Website and Upload Files to the Web Server
7.	Identifying Website Requirements
    a.	Examine Website Design Considerations
    b.	Examine Website Performance Parameters
8.	Creating Layouts
    a.	Create a Fluid Layout
    b.	Manage a Layout by Using CSS
9.	Formatting Web Pages
    a.	Format Content in Code View
    b.	Apply Advanced CSS Tools
    c.	Add Behaviors
    d.	Manage Links and Files
10.	Creating Forms
    a.	Add a Form Container and Elements
    b.	Validate a Form
11.	Integrating Media Files with Dreamweaver
    a.	Integrate Photoshop Files in Dreamweaver
    b.	Insert Video, Audio and Mobile Files
    c.	Implement PhoneGap Integration
12.	Managing Website Files
    a.	Preview and Test a Website
    b.	Share Website Files with Other Users
    c.	Synchronize Website Files
 
CRN Days Time Date Location Instructor Seats Open
50289 001 --WRF-- 08:00-03:59 PM 02/22/17-02/24/17 RC 245 Faculty 10 of 10
50290 002 MT----- 06:00-09:29 PM 03/13/17-03/28/17 RC 245 Faculty 10 of 10

Driver Education

XDR 1100 - JCCC Defensive Driving (Class Only)

Improve driving techniques and fulfill the state of Kansas requirement for a discount on your car insurance through this systematic and standardized training program. This course consists of classroom training in driving skills that help prevent traffic accidents. You will learn techniques to avoid collisions and violations, how driving safely and responsibly can reward you financially, how drugs, alcohol, and physical and emotional conditions affect driving and why vehicle maintenance is necessary. You will also learn the principles of vehicle dynamics and how vehicle positioning contributes to crashes, and how the right attitude can help prevent both collisions and poor decision-making. A valid learner's permit or driver's license is required.

CEU Hours: .8

Contact Hours: 8

 
CRN Days Time Date Location Instructor Seats Open
50508 001 -----S- 08:30-04:29 PM 01/07/17-01/07/17 CC 232 Galle C 25 of 25
50509 002 -----S- 08:30-04:29 PM 02/11/17-02/11/17 CC 232 Galle C 25 of 25
50510 003 -----S- 08:30-04:29 PM 03/11/17-03/11/17 CC 232 Galle C 25 of 25
50511 004 -----S- 08:30-04:29 PM 04/08/17-04/08/17 CC 232 Galle C 25 of 25
50512 005 -----S- 08:30-04:29 PM 05/13/17-05/13/17 CC 232 Galle C 25 of 25
50513 006 -----S- 08:30-04:29 PM 06/10/17-06/10/17 CC 232 Galle C 25 of 25
50514 007 -----S- 08:30-04:29 PM 07/08/17-07/08/17 CC 232 Galle C 25 of 25
50515 008 -----S- 08:30-04:29 PM 08/12/17-08/12/17 CC 232 Galle C 25 of 25
50516 009 -----S- 08:30-04:29 PM 09/09/17-09/09/17 CC 232 Galle C 25 of 25
50517 010 -----S- 08:30-04:29 PM 10/07/17-10/07/17 CC 232 Galle C 25 of 25
50518 011 -----S- 08:30-04:29 PM 11/11/17-11/11/17 CC 232 Galle C 25 of 25
50519 012 -----S- 08:30-04:29 PM 12/09/17-12/09/17 CC 232 Galle C 25 of 25

XDR 2000 - Driver Education (Class & Drive Time)

Achieve the goal of attaining a driver's license and becoming a safe and defensive driver through JCCC's high quality driver education program. Students must be 14 years old and have a current learner's permit. Our program and instructors are licensed by the state of Kansas. This class includes up to 6 hours of behind-the-wheel training and up to 6 hours of observation with another student. The behind-the-wheel and observation training are scheduled outside of the classroom time. Class textbook (Drive Right 11th edition) and other course materials needed for this class will be discussed the first night of class. For students under 18: We strongly recommend that a parent/guardian attend the first class to meet the instructor and complete forms.

CEU Hours: 2

Contact Hours: 20

JOHNSON COUNTY COMMUNITY COLLEGE
Driver Education
Course Syllabus


Grading:  This is a non-credit course.  
Attendance: 
	Be on time for class
	No more than one excused or unexcused absence are allowed for the course.

Course content:  Developing skills to help novice drivers understand behaviors necessary to become safe, low risk, responsible drivers, and to drive correctly.

Expectations of class participants:  
	Be at class/ driving times on time with a state learner permit or license in your possession.  
	Each student must purchase the textbook and supplies listed below.
	While a certain amount of time in each class will be set aside for students to perfect their driving skills, the ability to further develop driving skills outside of class is essential to the successful completion of this course.

Textbooks:  The current edition of Drive Right and a current Kansas Drivers handbook required for this class. Because this is a "learning centered" course, students are expected to actively participate in class and lab activities.

Supplies:  Students must bring tools to take notes in class. Current license or permit from the State in which they have residency. 

Items covered in course (schedule will vary depending on class):  
Kansas Driver Handbook / State Forms / Parents Information
KDH TEST / Chapters 1-2 
Chapters 3-4 / UNIT I TEST
Chapters 5-6  
Chapters 7-8 / UNIT 2 TEST
Chapters 9-10 / Chapters 11-12
Chapters 13/ UNIT 3 TEST / Chapter 14
Chapter 15-16
Chapters 17-18 / UNIT 4 TEST
Review Kansas Handbook and Textbook / FINAL EXAM TEST
Graduation
 
CRN Days Time Date Location Instructor Seats Open
51077 001 ---R--- 06:00-08:59 PM 01/05/17-02/09/17 TBA Scott G 20 of 20
---R--- 06:00-07:59 PM 02/16/17-02/16/17 TBA    

XDR 2003 - Driver Education (Online Class & Drive Time)

JCCC's online course was designed to offer you more flexibility. This class meets in the classroom for the first and last session only. All coursework and quizzes are completed online, on your own time. The online class also includes up to six hours of behind-the-wheel training and up to six hours of observation with another student. Drive time will be discussed the first night of class, come prepared to sign-up for some times that first night. Students must be at least 14 years old and have a current learner's permit. All course materials are included in the course fee. A welcome letter from the instructor will be sent to enrolled participants approximately one-week prior to the first class. For students under 18: We strongly recommend that a parent/guardian attend the first class to meet the instructor and complete forms.

CEU Hours: 2

Contact Hours: 20

 
CRN Days Time Date Location Instructor Seats Open
51084 001 HYB --W---- 06:00-08:59 PM 03/29/17-03/29/17 RC 253 Fernandez V 16 of 16
--W---- 06:00-08:59 PM 05/10/17-05/10/17 RC 253    

XDR 2004 - Driver Education (Class & Drive Time)

JCCC's face-to-face course gives students the benefit of structured class time with the instructor but also incorporates some blended learning with an online component. Coursework and quizzes are completed during each of the weekly sessions. This course also includes up to six hours of behind-the-wheel training and up to six hours of observation with another student. Drive time will be discussed the first night of class, come prepared to sign-up for some times that first night. Students must be at least 14 years old and have a current learner's permit. All course materials are included in the course fee. A welcome letter from the instructor will be sent to enrolled participants approximately one-week prior to the first class. For students under 18: We strongly recommend that a parent/guardian attend the first class to meet the instructor and complete forms.

CEU Hours: 1.4

Contact Hours: 14

 
CRN Days Time Date Location Instructor Seats Open
51079 001 HYB -----S- 09:00-10:59 AM 02/04/17-02/04/17 RC 221 Oatman J 16 of 16
M------ 06:00-07:59 PM 02/06/17-03/06/17 RC 221    
-----S- 09:00-10:59 AM 03/11/17-03/11/17 RC 221    
51080 002 HYB -----S- 09:00-10:59 AM 04/01/17-04/01/17 RC 253 Oatman J 16 of 16
M------ 06:00-07:59 PM 04/03/17-05/01/17 RC 253    
-----S- 09:00-10:59 AM 05/06/17-05/06/17 RC 253    

XDR 2009 - Drivers Education Endorsement Certification

This program teaches fundamentals for teaching driver education in the secondary school or commercial school with an emphasis on competency-based driver education. It will provide practice of classroom instruction, simulator, and range instruction, along with behind-the-wheel training and road skill testing with beginning drivers. The course duration will run from mid-January through mid-August; however, completion dates will vary depending on your student teaching block. Prerequisites: Current driver license and a traffic record free of repeated or recent moving traffic violations.

CEU Hours: 15

Contact Hours: 150