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Leadership

XBZ 2112 - Communicating with Impact

Effective communication skills enable you to meet the personal and practical needs of your internal partners and external customers. Get what you want from your interactions with others, while making sure you are giving others what they want.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
51620 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 35 of 40

XBZ 2200 - Coaching for Improvement

Your employees need to take responsibility for addressing unacceptable performance or work habits that impact others and your organization, but you must know how to help them do it. Learn to conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.

CEU Hours: .15

Contact Hours: 1.5

Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization-but leaders must know
how to help them do it.

This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Performance Objectives
Helps leaders:
1.	Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and measure their progress.
2.	Prepare for and conduct successful improvement discussions.
3.	Handle specific challenges that might occur during such discussions.
4.	Foster morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.

Primary Competencies Developed
1.	Coaching
Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51618 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 40 of 40

XBZ 2201 - Coaching for Success

You will learn a proven coaching process to ensure that you identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. In addition, learn how coaching for success benefits individuals, strengthens work groups, and supports your company's objectives and priorities.

CEU Hours: .15

Contact Hours: 1.5

Too many leaders can't let go of the misguided concept that good coaches help their teams learn from mistakes.  They focus on improvement and correct performance after mistakes happen. In today's environment, organizations can't afford trial and error; they need things to be done right the first time.

This course develops leaders who help people achieve goals and avoid problems, a positive experience for themselves and those being coached. Leaders learn a
proven coaching process to ensure they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. They learn how coaching for success benefits individuals, strengthens work groups, and supports company objectives and priorities.

Performance Objectives
Helps leaders:
1.	Prepare people to successfully handle challenging situations and tasks.
2.	Expand their teams' capabilities to give the organization a competitive edge.
3.	Delegate new responsibilities with confidence.
4.	Spend less time reacting to problems because they have prepared their work groups to succeed.

Primary Competencies Developed
1.	Aligning Performance for Success
2.	Coaching

Secondary Competencies Developed
1.	Communication
2.	Developing Others
3.	Gaining Commitment
4.	Inspiring Others

Target audience: Frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51619 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 40 of 40

XBZ 2202 - Delegating for Results

You will overcome your hesitation for delegation by learning skills for successfully matching people, responsibility, and authority. Allow your staff to maximize involvement, productivity, motivation, and growth for individuals, groups, and your organization.

CEU Hours: .15

Contact Hours: 1.5

While most leaders understand the need to delegate, they are often hesitant to invest the time and effort up front.  They need to be catalysts who transfer responsibility and authority to achieve key results and enhance the capabilities of their teams.

In this course, leaders overcome their hesitation for delegation by learning skills for successfully matching people, responsibility, and authority.  This allows them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.

Performance Objectives
Helps leaders:
1.	Identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them
2.	Assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work
3.	Use a set of criteria to select the best people for tasks and responsibilities
4.	Use the interaction process to conduct delegation discussions that meet personal and practical needs
5.	Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way
6.	Identify barriers to delegation and tactics for overcoming them

Primary Competencies Developed
1.	Delegating Responsibility

Secondary Competencies Developed
1.	Coaching
2.	Follow Up
3.	Gaining Commitment


Target audience: Frontline leaders through mid-level managers
Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51621 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 40 of 40

XBZ 2204 - Essentials of Leadership

The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This course teaches you how to get results through people. Acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize your role as a catalyst leader who inspires others to act.

CEU Hours: .15

Contact Hours: 1.5

The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others.

This foundation course for all Interaction Management courses teaches leaders how to get results through people. During the course, they attain the tools necessary for a successful "leadership journey".  Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act.

Performance Objectives
Helps leaders:
1.	Multiply their effectiveness by motivating their teams and helping people be more effective.
2.	Accomplish more in interactions in less time while enhancing interpersonal relationships.
3.	Help people enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.

Primary Competencies Developed
1.	Building Strategic Working Relationships

Secondary Competencies Developed
1.	Communication
2.	Gaining Commitment

Target audience: Informal leaders and frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51622 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 36 of 40

XBZ 2205 - Leading Change

This course focuses on your crucial role in effectively leading change initiatives in your workplace. Learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. Learn to help others overcome their resistance to change. These skills will enhance your ability to minimize the potentially negative effects of change on morale, processes, and productivity.

CEU Hours: .15

Contact Hours: 1.5

In today's fast-paced, global business environment, external forces-technology, regulations, mergers, the economy-are forcing companies to change their business practices to stay competitive. Their ability to "shift gears" and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors.  

This course focuses on leaders' crucial role in effectively leading change initiatives in the workplace.  Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader's ability to minimize the potentially negative effects of change on morale, processes, and productivity.

Performance Objectives
Helps leaders:
1.	Understand the importance of commitment to and ownership of change for themselves and others.
2.	Effectively introduce change, explore change, and overcome people's resistance to change.
3.	Minimize the negative impact, on individuals, work groups, and the organization, of not adapting to change.
4.	Sustain an environment that embraces change and celebrates successes.

Primary Competencies Developed
1.	Facilitating Change

Secondary Competencies Developed
1.	Gaining Commitment
2.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51624 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2206 - Resolving Conflict

You will practice how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Learn the true cost of conflict to your organization and techniques for handling even the most challenging conflict-related discussions effectively.

CEU Hours: .15

Contact Hours: 1.5

Differences of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly
choose the appropriate level of involvement to help resolve the issue.

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic?regardless of
which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related
discussions effectively.

Performance Objectives
Helps leaders:
1.	Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
2.	Help others take responsibility for resolving workplace conflict.
3.	Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

Primary Competencies Developed
1.	Managing Conflict

Secondary Competencies Developed
1.	Building Strategic Working Relationships
2.	Coaching


Target audience: Frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51627 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2207 - Getting Started as a New Leader

It is an exciting day when you are recognized for your performance and rewarded with a promotion to the leadership ranks. Learn the knowledge and skills needed to confront the challenges associated with getting your footing and results more quickly in your new leadership role. Learn how to focus your time and efforts on tasks that are most important to your organization's success.

CEU Hours: .15

Contact Hours: 1.5

It's an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks.  The stellar individual contributor is magically transformed into a successful frontline leader.  Unfortunately, that is not how the story typically unfolds.  

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.  They learn how to focus their time and efforts on tasks that are most important to the organization's success.  New leaders learn an approach that will accelerate their ability to achieve results through others.

Performance Objectives
Helps participants:
1.	Quickly and effectively achieve results in their new role as a leader
2.	Focus their time and efforts on high-priority tasks
3.	Effectively lead their teams to contribute to the organization?s business strategies
4.	Achieve results through others by building strong relationships with team members

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Planning and Organizing


Target audience: New and first-time frontline leaders

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51623 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 35 of 40

XBZ 2208 - Making Meetings Work

Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda. You can save time and resources by leading meetings that support business needs. Learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested.

CEU Hours: .15

Contact Hours: 1.5

Most people say they hate meetings, but why they really dislike are non-productive, poorly run meetings.  Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.

This course helps leaders save time and resources by leading meetings that support business needs.  Leaders learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.

Performance Objectives
Helps leaders:
1.	Plan, facilitate, and follow-up on meetings to ensure that business results are achieved.
2.	Use appropriate intervention techniques to keep meetings on track.
3.	Ensure that participants contribute effectively and support the meeting's outcomes.
4.	Create and implement a strategy for effectively leading virtual meetings.

Primary Competencies Developed
1.	Meeting Leadership

Secondary Competencies Developed
1.	Building a Successful Team

Target audience: Informal leaders and frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51626 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2212 - Retaining Talent

Do you understand your critical role in retaining organizational talent? Learn how to identify what it takes to keep employees happy and satisfied, and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, you can create an environment in which people feel valued and satisfied in their jobs.

CEU Hours: .15

Contact Hours: 1.5

The number one reason employees leave is their leader. Are your leaders doing all they can proactively to retain your most valuable assets, your people?  

This course helps leaders understand their critical role in retaining organizational talent. They learn to identify what it takes to keep employees happy and satisfied,
and how to conduct "quick check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay, leaders can create an environment in which people feel valued and satisfied in their jobs.

Performance Objectives
Helps leaders:
1.	Show people their value to the organization.
2.	Increase the frequency, and quality of discussions with people about their job satisfaction and intent to stay.
3.	Uncover factors that are important to retain each individual and take action to increase satisfaction.
4.	Develop a plan to reduce voluntary turnover.

Primary Competencies Developed
1.	Building Trust
2.	Inspiring Others

Secondary Competencies Developed
1.	Developing Others
2.	Leading Through Vision and Values
3.	Valuing Diversity

Target audience: Frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51629 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2216 - Reviewing Performance Progress

Inspire your performance and accountability by replacing the "dread" of reviews with the "human touch" that builds trusting relationships with your employees. Learn to conduct effective discussions that recognize people's successes and plan for their future development.

CEU Hours: .15

Contact Hours: 1.5

When it comes to executing organizational strategies, driving performance is critical. When leaders are able to effectively review progress toward achieving agreed-upon expectations, they strengthen the performance of the individual, the work group, and the organization.

This course helps leaders drive performance and accountability by replacing the "dread" of performance reviews with the "human touch" that builds trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people's success and plan for their future development.

Performance Objectives
Helps leaders:
1.	Use progress reviews as a business tool in guiding individuals, work groups, and the organization toward success.
2.	Encourage people to sustain good performance and improve less-than-desirable results.
3.	Build people's responsibility in monitoring, collecting, and analyzing performance data.
4.	Handle challenging situations that can arise during progress review discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Work Standards

Target audience: Frontline leaders through mid-level managers

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51630 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 40 of 40

XBZ 2217 - Building an Environment of Trust

Because of the crucial link between trust and business success, you must realize the power of trust as a business tool. Learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

CEU Hours: .15

Contact Hours: 1.5

Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps.  

Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this course, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Performance Objectives
Helps leaders:
1.	Improve business results by establishing, enhancing, or repairing trust in the workplace.
2.	Increase teamwork and collaboration by creating a high-trust work environment.
3.	Repair relationships where lack of trust is negatively affecting job performance.
4.	Build trust through a foundation of open communication.

Primary Competencies Developed
1.	Building Trust

Secondary Competencies Developed
1.	Building a Successful Team
2.	Communication
3.	Inspiring Others
4.	Integrity
5.	Leading Through Vision and Values

Target audience: Informal leaders and frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51617 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2218 - Setting Performance Expectations

Improve performance and accountability by helping your employees understand what is expected of them and gaining their commitment to achieving it. When you conduct effective setting expectations discussions, your staff feels more motivated to perform well because they see how their efforts make a difference.

CEU Hours: .15

Contact Hours: 1.5

Achieving business results requires aligning an employee's individual goals with overall organizational strategy. Leaders must help people see how their efforts contribute to the success-or failure-of the organization.

This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.

Performance Objectives
Helps leaders:
1.	Ensure mutual understanding of performance expectations.
2.	Help others identify performance expectations that align with the organization's goals.
3.	Gain individual or team commitment to fulfilling the expectations in the performance plan.
4.	Handle challenging situations that can arise during setting expectations discussions.

Primary Competencies Developed
1.	Aligning Performance for Success

Secondary Competencies Developed
1.	Building a Successful Team
2.	Gaining Commitment
3.	Work Standards

Target audience: Frontline leaders through mid-level managers.

Course length: 4 hours
 
CRN Days Time Date Location Instructor Seats Open
51631 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 39 of 40

XBZ 2224 - Leading Virtually

You must be able to conduct business from anywhere at any time using the most qualified people, regardless of where they live. Learn how to overcome the challenges of time, distance and cultures to work as a cohesive team focused on achieving results.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
51625 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 38 of 40

XBZ 2227 - Taking the HEAT

You need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. However, the potential to lose business increases when you do not respond appropriately to a dissatisfied customer. Learn important skill sets that are essential to providing high-quality customer service, and how to use these skills to turn dissatisfied, upset customers into satisfied, loyal ones.

CEU Hours: .15

Contact Hours: 1.5

 
CRN Days Time Date Location Instructor Seats Open
51632 530 CEONL ------- - 01/02/14-12/19/14 Online Faculty 40 of 40
Clinic Courses (CLI) provide practical application and are offered on or off campus. Instructors supervise/direct student in a simulated or on-site setting.
Face-to-Face Courses (F2F) take place in a classroom. Based on JCCC's Statement of General Education. Students in all classes, including face-to-face classes, are expected to use technology appropriate to the course content and as needed to access web-based course materials. Face-to-face classes typically require access to computer equipment (either at home or in college labs provided for student use) and computing skills utilizing standard office, business and web browsing applications.
Hybrid Courses (HYB) combine face-to-face classroom instruction and the convenience of online web-based learning, resulting in a reduction of the amount of time spent in the face-to-face classroom and a significant increase of time spent studying online materials. Students registered in hybrid courses must attend class meetings as listed in the JCCC Schedule of Classes.
Internships (INT) provide experience to students for on-the-job training with cooperating businesses, agencies, and organizations. The number of hours for each internship varies.
Lab Courses (LAB) are face-to-face classes where students perform tasks as directed by faculty. Faculty members monitor the activity and provide individual and/or group instruction/assistance
Media Courses (MED) deliver all or a portion of instruction through either cable broadcast or pre-recorded video lessons. The videos are available in DVD format from the Billington Library.
Online Courses (ONLNE) use the Internet and a Learning Management System (D2L) to deliver course materials and to facilitate student-instructor, student-content, and student to student interaction. To participate in online courses, the student should have a good understanding of computer hardware and software applications and the Internet.
Continuing Education Online Courses (CEONL) and materials are delivered via the Internet. To participate in online courses, the student should have a good understanding of computer applications and Internet navigation. For more information about this course and other online learning options visit CE Online.
Private (PLV) lessons for credit are available from beginning to advanced in voice, piano, guitar, brass, woodwind and percussion. Lessons are scheduled by arrangement with private music instructors.
Self-Paced Courses (SEL) and Self-Paced Online (SPO) are offered on a schedule of study that allows students more flexible scheduling options. Course interaction is based upon a contract between student - instructor and in some cases can take up to one calendar year to complete. Some courses may use online delivery to facilitate the learning experience.
Self-Paced Courses (SEL) and Self-Paced Online (SPO) are offered on a schedule of study that allows students more flexible scheduling options. Course interaction is based upon a contract between student - instructor and in some cases can take up to one calendar year to complete. Some courses may use online delivery to facilitate the learning experience.
Travel Courses (TRV) may require in-class activities as well as traveling to a destination. Students will be responsible for the cost of the travel as well as the course costs.
Seats Open is an approximation of the number of seats available and may not represent the actual number of seats open at the time of registration.
This course is approved by the Kansas Board of Regents for guaranteed transfer among all Kansas public postsecondary institutions. Additional courses may also be eligible for transfer. Please visit the JCCC Registrar to learn more.